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  • All HBS Web  (6,522)
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  • All HBS Web  (6,522)
    • People  (5)
    • News  (1,937)
    • Research  (3,723)
    • Events  (23)
    • Multimedia  (121)
  • Faculty Publications  (2,086)
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  • 29 Jul 2024
  • News

Skill-Based Hiring and the Impact of AI on the Workforce

  • Research Summary

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

By: W. Earl Sasser
W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details
  • 2013
  • Working Paper

The Dirty Laundry of Employee Award Programs: Evidence from the Field

By: Timothy Gubler, Ian I. Larkin and Lamar Pierce
Many scholars and practitioners have recently argued that corporate awards are a "free" way to motivate employees. We use field data from an attendance award program implemented at one of five industrial laundry plants to show that awards can carry significant... View Details
Keywords: Motivation and Incentives; Service Delivery; Performance Productivity; Failure; Service Industry
Citation
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Gubler, Timothy, Ian I. Larkin, and Lamar Pierce. "The Dirty Laundry of Employee Award Programs: Evidence from the Field." Harvard Business School Working Paper, No. 13-069, February 2013.
  • 03 Oct 2016
  • News

How to Manage a Toxic Employee

  • June 2014 (Revised September 2014)
  • Case

Johnson & Johnson: The Promotion of Wellness

By: John A. Quelch and Carin-Isabel Knoop
To create the world's healthiest workforce, diversified health care giant Johnson & Johnson (J&J) mandated participation in its "Culture of Health" program globally, customized by location, culture, and specific health needs to offer prevention-focused education,... View Details
Keywords: Healthcare; Employee Motivation; Transformation; Ethics; Health; Human Resources; Leadership; Management; Personal Development and Career; Problems and Challenges; Strategy; Health Industry; Medical Devices and Supplies Industry; Pharmaceutical Industry; North and Central America; Middle East; Latin America; Europe; Asia
Citation
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Quelch, John A., and Carin-Isabel Knoop. "Johnson & Johnson: The Promotion of Wellness." Harvard Business School Case 514-112, June 2014. (Revised September 2014.)

    Cutting the Gordian Knot of Employee Health Care

    President Joe Biden’s promise to give every American access to affordable health insurance is well-intentioned, but his plan’s policy elements—a public option, a permanent expanded tax credit—require congressional approval and would expend significant political and... View Details
    • 11 Jul 2016
    • HBS Case

    Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

    the thinking on this idea of neurodiversity; that we do better when we mix people who think differently or are wired a bit differently.” Social difficulties are one of the hallmarks View Details
    Keywords: by Roberta Holland; Technology
    • 05 Mar 2015
    • News

    Wearable Tech Enables New Era of Employee Monitoring

    • 14 Oct 2010
    • Working Paper Summaries

    Reversing the Queue: Performance, Legitimacy, and Minority Hiring

    Keywords: by Andrew Hill & David Thomas; Sports
    • 30 Aug 2010
    • Research & Ideas

    Turning Employees Into Problem Solvers

    research has focused on the underuse of incident-reporting systems. After all, the thinking went, a system used to collect and report incidents will only help an organization learn from its mistakes and lead to better safety results—to... View Details
    Keywords: by Julia Hanna; Health
    • 02 Sep 2021
    • News

    The Balance of Power Between Employees and Employers

    • 13 Aug 2020
    • Research & Ideas

    6 Ways to Support COVID-Weary Employees

    accommodating high-risk workers. They offered the following advice, based on recent research: Encourage sick employees to stay home with paid time off Gary Johns, professor of management at Concordia... View Details
    Keywords: by Dina Gerdeman
    • 25 May 2011
    • HBS Case

    QuikTrip’s Investment in Retail Employees Pays Off

    according to market, QuikTrip uses the same store layout everywhere, along with limited product variety. "The reduced complexity that results from these decisions leads to higher employee productivity and fewer errors," says... View Details
    Keywords: by Julia Hanna; Retail
    • 03 Oct 2023
    • Blog Post

    Hire an MBA: The Benefits and Misconceptions for Startups

    marketing, leadership, negotiation, operations, strategy, and more. In the second year, a student may focus on a particular area to deepen their knowledge of that space. Students can help complete short-term projects Not sure how an MBA... View Details
    Keywords: All Industries; Entrepreneurship
    • 29 Mar 2017
    • News

    Effie Epstein Hired As COO of Ashton Kutcher’s Sound Ventures

    • 04 Oct 2010
    • Research & Ideas

    Introverts: The Best Leaders for Proactive Employees

    study with professors Adam M. Grant of the University of Pennsylvania's Wharton School and David A. Hofmann of UNC Kenan-Flagler Business School. Their article, "Reversing... View Details
    Keywords: by Carmen Nobel
    • 11 Aug 2021
    • News

    How to Make Hiring More Equitable

    • March 1996
    • Case

    FASB and Employee Stock Options, The

    Summarizes the accounting principles governing employee stock options, including the recently issued accounting standard SFAS 123, Accounting for Stock-Based Compensation. Presents the theoretical issues involved with valuation and measurement of employee stock-based... View Details
    Keywords: Employee Stock Ownership Plan; Accounting
    Citation
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    Rapier, Donella. "FASB and Employee Stock Options, The." Harvard Business School Case 196-137, March 1996.
    • 01 Sep 2020
    • Blog Post

    6 Ways to Support COVID-Weary Employees

    recent research: Encourage sick employees to stay home with paid time off Gary Johns, professor of management at Concordia University: Many employees continue to go to work... View Details
    Keywords: All Industries
    • 2010
    • Working Paper

    Employee Selection as a Control System

    By: Dennis Campbell
    Theories from the economics, management control, and organizational behavior literatures predict that when it is difficult to align incentives by contracting on output, aligning preferences via employee selection may provide a useful alternative. This study... View Details
    Keywords: Accounting; Decision Making; Governance Controls; Employees; Selection and Staffing; Management Systems; Financial Services Industry
    Citation
    Related
    Campbell, Dennis. "Employee Selection as a Control System." Harvard Business School Working Paper, No. 11-021, August 2010. (Revised September 2010, April 2012.)
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