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- Faculty Publications (41)
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- All HBS Web (177)
- Faculty Publications (41)
- 12 Jan 2004
- Research & Ideas
Does Your HQ Operation Fit With Corporate Strategy?
What does it mean? A: There is huge variation in headquarter size basically because there is a huge variation in the underlying strategy that corporations pursue. Essentially we found that "structure follows strategy," so that... View Details
Keywords: by Martha Lagace
- Web
Online Transforming Customer Experiences Course | HBS Online
proactive strategies for enhancing customer compatibility: customer selection and service customization 5-6 hrs Module 4 Transform Prepare for the challenges and opportunities of scaling a service business.... View Details
- Web
Leadership, Ethics, and Corporate Accountability Course | HBS Online
by: completing any three courses within either subject area to earn a Certificate of Specialization Learn More about what you earn Syllabus 5 Modules, 40-50 Hours Download full syllabus 12-16 hrs Module 1 - 2 Weeks Delivering on... View Details
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
With Amazon’s Low-Retention HR Strategy? Does Amazon's "only the strongest survive" employee-retention policy make for a better company or improved customer relationships? Attention Medical Shoppers: What Health Care Can Learn... View Details
- Web
Business and Climate Change Course | HBS Online
Understand the science, economic impact, and policy implications of climate change Identify and communicate the risks and opportunities posed by climate change across industries Leverage insights from real-world examples to inform future View Details
- 08 May 2006
- Lessons from the Classroom
Writing the Case for Public School Reform
role." In his new position, Hanna employed a number of strategies to revamp HR, such as renaming and reorganizing departments to emphasize the importance of customer service; institutionalizing programs that came from the campaign;... View Details
- 18 May 2015
- Research & Ideas
Advertisers Get Serious About Playing With Their Brands
company's recruitment costs took a dive. "That's advertising and HR resources that they don't have to use anymore," Kornfeld says. Types Of Play The researchers categorize several types of play engaged in by marketers. One is "playing... View Details
- 19 Jul 2021
- Blog Post
Building a Powerful Network of Talent at American Tower
Tower Leadership Development Program With this objective in mind, the HR team developed the two-year rotational Leadership Development Program now in its eighth year. When seeking out candidates who would be an ideal fit, Linder and her... View Details
- 27 Sep 2004
- Research & Ideas
IBM Finds Profit in Diversity
which executive leadership is often ineffectual. Executives' espoused beliefs are frequently inconsistent with their behavior, and they typically underestimate how much the corporation really needs to change to achieve its diversity goals. That's because diversity... View Details
Keywords: by David A. Thomas
- 22 Oct 2013
- First Look
First Look: October 22
manage talent effectively. It illustrates how law firms can significantly increase the performance, engagement, and retention of their lawyers by giving them the tools to develop and support the development of others. It also describes the need to align View Details
Keywords: Sean Silverthorne
- 31 Oct 2019
- News
Business Success Means Community Success in Wisconsin; GNN Roundup
bottom lines. The event, titled Collaborating Business Strategy with Local Communities, featured Peter Feigin, President of the Milwaukee Bucks, and Kevin Steiner, President and CEO of West Bend Mutual Insurance Co. Both shared their... View Details
Keywords: Margie Kelley
- 07 Mar 2005
- Research & Ideas
The Rise of Innovation in Asia
percent); Latin America (5 percent); Eastern Europe (4 percent); and the Caribbean/Mexico (2 percent). More and more, Lewin said, the work being outsourced goes beyond call centers and similar services to include research, HR functions,... View Details
Keywords: by Sean Silverthorne
- 01 Jun 2013
- News
Lesson Plans
overworked, yet there's a huge gap in quality training for them." —Anthony Priest (MBA 1996) Program Specialist, Office of Career and Technical Education, District of Columbia Public Schools Marc Sternberg (MBA 2000) Senior Deputy Chancellor for View Details
- 17 Feb 2010
- First Look
First Look: Feb. 17
on consumers knowing that firms know this. This creates a distinction between strategies of targeting and personalization. Third, the effectiveness of targeting in equilibrium may (far) exceed the information contained directly in the... View Details
Keywords: Martha Lagace
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
Mathieson recalls getting laid off from a job in print production. The news surprised her because she had performed a singular role, vital to operations. Three days later, she received a call from an HR manager. It seemed that the company... View Details
- 01 Mar 2006
- News
Back to School
strategies to revamp HR, such as renaming and reorganizing departments to emphasize the importance of customer service; institutionalizing programs that came from the campaign; creating coalitions across internal departments; and reaching... View Details
- 26 Jan 2010
- First Look
First Look: Jan. 26
traffic are sufficiently improved relative to the offerings of the ad auctions when separate. When there is an insufficient improvement, such mergers can harm advertisers. Download the paper: http://www.hbs.edu/research/pdf/10-055.pdf Investing in Improvement: View Details
Keywords: Martha Lagace
- 22 Jul 2015
- News
Supporting a Return to Work for Women Execs
them really became a full-time career.” This was in the 1990s, when Gould had a management position in marketing and strategy at Reuters and before family-friendly HR policies, such as job-sharing, had... View Details
- 20 Jul 2022
- News
Wired to be Inspired
scope of his thinking: You can’t talk about success and strategy without also understanding purpose, they said. Gulati was skeptical. But he decided to explore it, and in conversations with leaders like Blackrock CEO Larry Fink and... View Details
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
people who are thinking about it. But the HR director is a very experienced and quite strategic thinker and he's an adviser to the CEO on strategy as well as the CFO and others. SS: How does a small business... View Details
Keywords: by Sean Silverthorne