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  • TeachingInterests

Field Course: Social Innovation Lab

This course provides students an opportunity to address a social enterprise topic with the discipline of business tools and techniques. Students will work in teams, choosing among three types of projects: a) developing a business plan for your own social enterprise;... View Details

    The Business Roundtable’s Stakeholder Pledge, Five Years Later

    Five years ago, the Business Roundtable issued a statement pledging to “lead their companies for the benefit of all stakeholders.” In the past five years, stakeholderism has gained wider acceptance and helped many corporate leaders see the value of taking the... View Details
    • August 19, 2024
    • Article

    The Business Roundtable’s Stakeholder Pledge, Five Years Later

    By: Lynn S. Paine
    Five years ago, the Business Roundtable issued a statement pledging to “lead their companies for the benefit of all stakeholders.” In the past five years, stakeholderism has gained wider acceptance and helped many corporate leaders see the value of taking the interests... View Details
    Keywords: Business and Stakeholder Relations; Business or Company Management; Mission and Purpose; Corporate Governance
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    • March 2003 (Revised November 2005)
    • Case

    Bertelsmann AG

    By: Bharat N. Anand, Michael G. Rukstad and Christoph Kostring
    On July 28, 2002, Bertelsmann announced the firing of its CEO, Thomas Middelhoff, in a move that surprised industry observers, analysts, and many employees. Bertelsmann, a privately held company headquartered in Germany, was one of the largest global media... View Details
    Keywords: Business Conglomerates; Corporate Strategy; Entertainment; Media; Change Management; Integration; Resignation and Termination; Private Ownership; Initial Public Offering; Business Units; Media and Broadcasting Industry; Publishing Industry; Music Industry; Germany
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      Measuring Impact, Report of the Impact Measurement Working Group, Social Impact Investing Task Force established by the G8

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        Extreme Teaming

        Today’s global enterprises increasingly involve collaborative work by teams of experts operating across different professions, organizations, and industries. Extreme Teaming provides new insights into the world of complex, cross industry... View Details
        • Article

        Achieving Value in Highly Complex Acute Care: Lessons from the Delivery of Extra Corporeal Life Support

        By: Michael Nurok, Jonathan Warsh, Erik Dong, Jeffrey Lopez, Mayumi Kharabi and Robert S. Kaplan
        We applied a value (outcomes and cost) analysis to extracorporeal life support (ECLS), a relatively rare but very expensive ICU therapy with highly variable outcomes. To address the outcome component of the value approach, we created guidelines for ECLS delivery; to... View Details
        Keywords: Health Care and Treatment; Cost Management; Value; Analysis
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        • Web

        PhD Programs - Doctoral

        quantitative marketing borrows from computer science, microeconomics, and statistics to offer guidelines for a firm’s marketing strategies. Experimental work in consumer behavior aims to understand the psychological and social motivations... View Details
        • July 2007 (Revised March 2008)
        • Background Note

        Staging Two-Sided Platforms

        By: Thomas R. Eisenmann and Andrei Hagiu
        Firms that aspire to develop two-sided platforms face a formidable challenge. Prospective users on each side will not invest in the platform until they are confident there will be enough users on the other side. Traditional strategies for dealing with this... View Details
        Keywords: Business Model; Risk Management; Two-Sided Platforms; Supply Chain; Strategy; Retail Industry
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        • 23 Apr 2019
        • First Look

        New Research and Ideas, April 23, 2019

        ingrained in our capitalist system, and the conceptual and practical problems presented by this doctrine and related theory of the firm. Next, I propose an alternate, principle-based guideline for corporate purpose that blends Aristotle’s... View Details
        Keywords: Dina Gerdeman
        • 19 Aug 2008
        • First Look

        First Look: August 19, 2008

        of these areas and has to decide how to manage those implications. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808116 Solving a Problem or Sounding the Alarm? Guidelines on Blowing the Whistle... View Details
        Keywords: Sean Silverthorne
        • 2016
        • Chapter

        Unpacking the Dynamics of Successful Change: Ten Insights from the Private Sector

        By: Rebecca Henderson
        Book Abstract: The aim of this book is to catalyze global interest in the pursuit of transformational changes in natural resource and environmental management. It is shown that transformational policy reforms involve fundamental shifts in strategy with far-reaching... View Details
        Keywords: Change Management; Environmental Sustainability; Policy; Transformation; Australia; New Zealand; China; United States; Europe; Southeast Asia
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        • October 2021
        • Article

        Can Self-Regulation Save Digital Platforms?

        By: Michael A. Cusumano, Annabelle Gawer and David B. Yoffie
        This article explores some of the critical challenges facing self-regulation and the regulatory environment for digital platforms. We examine several historical examples of firms and industries that attempted self-regulation before the Internet. All dealt with similar... View Details
        Keywords: Self-regulation; Government Regulation; Digital Platforms; Governing Rules, Regulations, and Reforms
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        • March 2008
        • Article

        Linguistic Network Configurations: Management of Innovation in Design-intensive Firms

        By: Claudio Dell'Era, Alessio Marchesi and Roberto Verganti
        In today's business and academic arenas, design is more and more viewed as an important strategic resource. In fact, over the last couple of years, we have seen a real explosion in business and research literature that see scholars and companies alike trying to... View Details
        Keywords: Networks; Design; Innovation and Management; Product Development
        Related
        • 26 Mar 2024
        • HBS Seminar

        Szu-Chi Huang, Stanford Graduate School of Business

        • April 14, 2017
        • Article

        Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It

        By: John A. Deighton
        United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and... View Details
        Keywords: Crisis Management; Customer Focus and Relationships; Employees; Training; Air Transportation Industry
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          Six Myths of Product Development

          Many companies approach product development as if it were manufacturing, trying to control costs and improve quality by applying zero-defect, efficiency-focused techniques. While this tactic can boost the performance of factories, it generally backfires with... View Details

            How Fast and Flexible Do You Want Your Information, Really?

            Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details
            • 2011
            • Case

            How Fast and Flexible Do You Want Your Information, Really?

            By: Thomas H. Davenport and Jim Snabe
            Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them are overlooking is that the real aim should not be faster information but faster decision making, and those aren't the same things. Executives... View Details
            Keywords: Management Teams; Information; Service Delivery; Decision Making; Crisis Management
            Related
            • Web

            Resumes & Cover Letters - Alumni

            communication and action Guidelines & Examples + – Start with Research Investigate your target company. What is the company's "breaking news?" What drives their business? What are their greatest challenges and opportunities? How can you... View Details