France - Publications - Faculty & Research

01 Dec 2011
News

At Your Service

Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Harvard Business Review... View Details

Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation

22 Nov 2022
News

Alumni Summit Explores Leadership for a Sustainable Future

Clubs News Clubs News The HBS Club of France hosted 250 alumni and guests at the Institut de France for the HBS European Alumni Summit, held October 21–23. The conference, titled Re.Invent: Leadership for... View Details

Keywords: Margie Kelley

01 Jun 2016
News

Faculty Q&A: That’s Classic

Lead to Rome, a one-off elective course team-taught by HBS professor Frances Frei (left) and Harvard history and classics professor Emma Dench (right), juxtaposed ancient texts by Julius Caesar, Seneca, Tacitus, and others with... View Details

Keywords: Julia Hanna

02 Dec 2021
News

HBS Faculty Recognized in 2021 “Thinkers 50” List

07 Mar 2025
News

Leaders Can Move Fast and Fix Things

18 Nov 2024
News

10 Movies Every Leader Should Watch

12 Mar 2024
News

How to Bring Good Ideas to Life: The Paul English Story

21 Nov 2023
News

Microsoft CEO Satya Nadella’s Response to the OpenAI Board Debacle Is a Masterclass on Taking Fast, Decisive Action

10 Oct 2023
News

10 Reasons Why Inclusion Is a Competitive Advantage

05 Nov 2022
News

CNN's Richard Quest Explains Concerns around the Timing of Twitter Layoffs

01 Sep 2009
News

Rich Wilson

Wilson Illustration by Jeffrey Smith After 121 days at sea, Rich Wilson (MBA 1982) sailed his 60-foot, single-hull sloop Great American III across the finish line in France last March, completing the 2008–09 Vendée Globe around-the-world... View Details

Keywords: Garry Emmons; Arts, Sports, Language, Driving, and Other Schools; Educational Services