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Show Results For
- All HBS Web
(1,024)
- People (2)
- News (274)
- Research (629)
- Events (2)
- Multimedia (30)
- Faculty Publications (538)
- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
It's easy to deliver lousy service. Examples are too numerous to mention and let's not ruin the day, shall we? But imagine this: How about living in a world where companies treat you, as a customer, nicely and it benefits them as well as you? Such companies exist, says... View Details
Keywords: by Martha Lagace
- 13 Jun 2016
- Lessons from the Classroom
That's Classic: Modern-Day Business Lessons from Ancient Rome
What can MBAs learn from the Roman emperors Tiberius and Claudius? All Roads Lead to Rome, a one-off elective course team-taught by HBS professor Frances Frei and Harvard history and classics professor Emma Dench, juxtaposed ancient texts... View Details
Keywords: by Julia Hanna
- 18 Aug 2020
- News
Harvard's Frei on How Leaders Can Empower (Podcast)
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
Jordan brand and served as president of the Portland Trail Blazers NBA team? Probably not, says HBS Professor Francesca Gino, who coauthored the case with HBS Senior Lecturer Hise Gibson and HBS Professor Frances X. Frei, as well as... View Details
- 21 Jan 2022
- Video
Up Your Game on Zoom: A Lunch & Learn Webinar
- 23 Jan 2012
- News
Break Your Addiction to Service Heroes
- 27 Feb 2012
- News
How Can Workplace Stress Be Reduced?
- 17 Jun 2015
- News
Excellence Comes From Saying No
- 31 Jul 2012
- News
When to Disappoint Your Customers
- 16 Jun 2020
- News
How to rescue a diversity and inclusion program headed for failure
- 13 Jun 2021
- News
So You Can’t Find Great Women for Your Organization? Really?
- 27 May 2015
- News
Companies ignore ‘customer avengers’ at their peril
- Teaching Interest
Overview
Teaching Fellow, Technology and Operations Management Core MBA course
2011, 2012
Rating: 4.6/5 n=24 (Fall, 2012)
Teaching Fellow, Frances Frei's Technology and Operations Management Core MBA course
2010
Teaching Fellow, Pre-MBA Program
2009-2010 View Details
Keywords: Operations
- August 2008 (Revised May 2009)
- Background Note
Note on Trade Secrets and Covenants not to Compete: Comparison of Law in the United States and the European Union
By: Robert C. Pozen and Megan Barbero
This note details the use and treatment of Covenants not to Compete in the United States, United Kingdom and France to compete or trade secrets versus patents as alternative ways to protect a business' intellectual property. View Details
Pozen, Robert C., and Megan Barbero. "Note on Trade Secrets and Covenants not to Compete: Comparison of Law in the United States and the European Union." Harvard Business School Background Note 309-024, August 2008. (Revised May 2009.)
- 27 Apr 2020
- News
Unleashing Greatness in Others
- 25 Apr 2016
- News
Was Your Dog Walked? Your Phone Can Show You
- 8:30 AM – 7 PM EDT, 24 Jun 2020
- Virtual Programming
Unleashing Greatness in Others
With the COVID crisis extending into the second half of 2020, workforces and their leaders are both feeling a sense of burnout. In a new virtual program, Professor Frances Frei explains how conventional leadership advice glosses over the most important thing you can do... View Details