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    • News  (82)
    • Research  (310)
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  • Faculty Publications  (69)

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  • All HBS Web  (481)
    • News  (82)
    • Research  (310)
    • Events  (1)
  • Faculty Publications  (69)
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  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

appropriate for certain types of jobs. As she puts it, “working remotely and workflow is better in some departments as they do not have to deal with the somewhat unhealthy political environment at work. In other departments like sales and... View Details
Keywords: by James Heskett
  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

course was completed.) In their initial efforts to boost Pho Hoa’s revenues, increasing lackluster alcohol sales seemed a good place to start. But Raiche and Zhu quickly saw the problem: The servers (largely recent Vietnamese immigrants)... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

increased at an impressive pace in the early 2000s even though Internet sales in the United States grew dramatically. Retail sales advanced from $2.87 trillion to almost $4 trillion between 1999 and 2007.... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

At the start of the pandemic, the uncertainty primarily concerned health issues—the diffusion of the virus and its effective threat. As the virus expanded from China to other countries, the uncertainty extended to the economic domain. For... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 16 Aug 2022
  • Op-Ed

Now Is the Time for Entrepreneurs to Play Offense

For the past six months, there has been a lot of handwringing about the market downturn. Most everyone has been advising entrepreneurs to marshal their capital, cut costs, and extend their runway. In essence, play defense. Many investors... View Details
Keywords: by Jeffrey Bussgang
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

risk, Raman explains, has been through inventory. But "for numerous reasons, inventory became very expensive." Shorter product life cycles contribute to higher expenses, for example, in the personal computer market, where the... View Details
Keywords: by David Stauffer
  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

Unfortunately, "local" didn't seem to be any better a description of Coke's market space than "global." On March 7, 2002, the Asian Wall Street Journal announced: "After two years of lackluster sales the... View Details
Keywords: by Pankaj Ghemawat
  • 16 Aug 2004
  • Research & Ideas

Luxury Isn’t What It Used to Be

refreshing their product lines and extending their brand to more affordable items. Pressure to innovate is intense, says HBS professor Nancy F. Koehn, a business historian and author of Brand New: How Entrepreneurs Earned Consumers' Trust... View Details
Keywords: by Julia Hanna; Consumer Products
  • 08 Sep 2008
  • HBS Case

The Value of Environmental Activists

There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
Keywords: by Sarah Jane Gilbert; Energy; Utilities
  • 23 Jun 2008
  • Research & Ideas

Innovative Ways to Encourage Personal Savings

States. Yet to roll out lottery-linked products in an efficient way, we need to address the legal and regulatory barriers. Q: Can these ideas for savings vehicles be extended to households with higher incomes too? A: The work that I do... View Details
Keywords: by Martha Lagace; Financial Services
  • 04 May 2020
  • Research & Ideas

Predictions, Prophets, and Restarting Your Business

and recovering from a crisis, increasing close rates, the efficiency of a sales model, and its segment focus are strategic issues, not only sales management tasks. Consider: when commerce resumes, what’s the... View Details
Keywords: by Frank V. Cespedes
  • 03 May 2010
  • Research & Ideas

What Is the Future of MBA Education?

hospitals teach tutorials and lead clinical rotations, and in that sense are considered faculty. The same notion of an extended faculty could apply to business schools, where the 10,000 might include alumni such as local business leaders,... View Details
Keywords: by Martha Lagace; Education
  • 05 Nov 2024
  • Book

Building the Road to 'Small Business Utopia' with AI and Fintech

Editor's note: The following is an excerpt from chapter one of Fintech, Small Business & the American Dream, written by Karen G. Mills, senior fellow at Harvard Business School. The second edition was published in 2024 by Palgrave Macmillan. The View Details
Keywords: by Karen G. Mills; Financial Services
  • 15 Nov 2010
  • Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

and development initiatives aimed at aligning selling behaviors with market realities. Q: How can companies deal with these issues and overcome obstacles to set a strategic foundation for sales success? A: First, as the performance... View Details
Keywords: by Sean Silverthorne; Retail
  • 02 Mar 2015
  • Research & Ideas

‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat

apart. “If this cycle continues, whole retail chains can quickly become full of zombie stores” Taken all together, lower price points, decreased traffic, and smaller baskets means lower sales and margins for... View Details
Keywords: Re: Rajiv Lal; Retail
  • 21 Oct 2014
  • First Look

First Look: October 21

literature when it comes to linking sales efforts with strategy. Part 1 of this book provides data indicating how and why sales remain (by far) the biggest part of strategy implementation in most firms, the... View Details
Keywords: Sean Silverthorne
  • 18 Oct 2016
  • Op-Ed

Why Business Should Invest in Community Health

more pressing crisis management activities. Local sales organizations, which are often tasked with local-level implementation of community health activities, prioritize product sales, supply, and distribution issues first. Target is... View Details
Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health
  • 12 Jun 2019
  • Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

financial management advice. But startups often run into issues outside those categories, everything from what to ask potential hires in a job interview to analyzing sales funnels. Experienced investors have likely run into those issues... View Details
Keywords: by Julia Austin
  • 01 Jul 2014
  • First Look

First Look: July 1

short-term debt against the refinancing risk implied by the need to roll over its debt more often. We then extend the model to allow private financial intermediaries to compete with the government in the provision of short-term,... View Details
Keywords: Carmen Nobel
  • 29 Mar 2016
  • First Look

March 29, 2016

healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the... View Details
Keywords: Sean Silverthorne
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