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  • All HBS Web  (179)
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Show Results For

  • All HBS Web  (179)
    • News  (26)
    • Research  (130)
    • Events  (2)
    • Multimedia  (2)
  • Faculty Publications  (46)
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  • 09 Feb 2016
  • First Look

February 9, 2016

turnover in sales is 25% to 30%, while direct replacement costs for a telesales employee ranges from $75,000 to $90,000 and other sales positions cost as much as $300,000. Moreover, these figures do not... View Details
Keywords: Sean Silverthorne
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

active firm leadership in these courses, and establishing multiple channels of communication for employees to raise concerns with an explicit "no retaliation" policy. In January 2007, 86% of the View Details
Keywords: Martha Lagace
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