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  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

the emotional side of digital transformation Digital transformation can be bewildering and exhausting for leaders and employees alike. Emerging digital technologies are disrupting everything from supply chains and manufacturing to selling... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 16 Jan 2018
  • First Look

First Look at New Research and Ideas, January 16, 2018

companies offer a direct stake in the company's performance through stock, a share in profits, or both. Companies with employee stock ownership plans report significantly higher sales growth and higher... View Details
Keywords: Sean Silverthorne
  • Web

Topics - HBS Working Knowledge

Stagnation (12) Economic Systems (14) Economics (393) Economy (16) Education (118) Emerging Markets (14) Emotions (21) Employee Ownership (1) Employee Relationship Management... View Details
  • Web

Leadership - Faculty & Research

a volatile environment, Masuda and Daini's hundreds of employees responded to each unexpected event in turn. Luck played a part, but so did smart leadership and sensemaking. Until the last reactor went into cold shutdown, Masuda's team... View Details
  • Web

Negotiation, Organizations & Markets - Faculty & Research

when the co-partisan audience is strongly ideological (and so might have been expected to encourage undiscerning punishment). We thus suggest that reputation can make people more punitive, even in ambiguous situations, but does not diminish sensitivity to nuance. June... View Details
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

For example, pointing out the money saved by tough bargaining with a union could cause a real problem with employees. Announcing a dividend may lead to anger from employees who think it should have been a bonus or from environmentalists... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • Web

Strategy - Faculty & Research

must coexist with an existing one. Moreover, while research has focused on how leaders build employee support for renewal, we examine how to persuade those overseeing resource allocation. Our study analyzes Director Robert Mueller's... View Details
  • April 2016 (Revised December 2016)
  • Case

The Container Store

By: Tatiana Sandino, Zeynep Ton and Aldo Sesia
The Container Store (TCS) is a Texas-based retailer of organization and storage solutions. The company prides itself in taking care of its employees first, and its cofounder and CEO Kip Tindell practices Conscious Capitalism. Since its beginnings in 1978, TCS grew to a... View Details
Keywords: Culture; Conscious Capitalism; Merchandising; Customer Focus and Relationships; Growth and Development Strategy; Operations; Service Delivery; Going Public; Performance Evaluation; Performance Productivity; Retail Industry; United States
Related
  • 15 Jul 2008
  • First Look

First Look: July 15, 2008

http://papers.nber.org/papers/w14087 Earnings Quality and Ownership Structure: The Role of Private Equity Sponsors Author:Sharon Katz Abstract This study explores how firms' ownership structures affect their... View Details
Keywords: Martha Lagace
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

this book undertook major restructurings without being in a financial crisis. Compared to the rest of the U.S. airline industry, United Air Lines was in relatively strong financial condition when its employees agreed to almost $5 billion... View Details
Keywords: by Stuart C. Gilson
  • October 2024
  • Case

Reed Group and Succession in a Family Business: An Impossible Job to Fill?

By: Lauren H. Cohen and Tonia Labruyere
James Reed had taken over Reed Group, the recruitment and career services company his father had founded and built, in 1994. He was now reflecting on succession planning and other challenges that lay ahead: with no obvious choice among his family members, he needed to... View Details
Keywords: Charity; Succession Planning; Family Business; Values and Beliefs; Management Succession; Mission and Purpose; Family Ownership; Philanthropy and Charitable Giving; Family and Family Relationships; Recruitment; AI and Machine Learning; Employment Industry; United Kingdom; London
Related
  • 15 Jun 2021
  • News

Keeping Hourly Workers Focused on the Stock, Not the Clock

recalls his father asking. That question stayed with Pete Stavros. There had to be a better way. Early in his career as an investor, Stavros was part of a deal with a company that had an employee stock View Details
Keywords: April White; Management of Companies and Enterprises; Management
  • Web

Business & Environment - Faculty & Research

Succession Planning ; CEO Succession ; CEO Role ; Decarbonization ; Resilience ; Innovation ; Organizational Transformations ; AI and Machine Learning ; Digital Strategy ; Digital Transformation ; Family Business ; Family Ownership ;... View Details
  • Web

Human Behavior & Decision-Making - Faculty & Research

By: Emma Frank, Kai Krautter , Wen Wu and Jon M. Jachimowicz June 2025 | Article | Administrative Science Quarterly Prior research suggests that employees benefit from highly passionate teammates because passion spreads easily from one... View Details
  • January 2008 (Revised February 2011)
  • Case

Rubbish Boys

By: Noam Wasserman and Rachel Galper
It looked like founder-CEO Brian Scudamore might not be able to pursue franchising as a growth option for his junk-removal business after all. Over the years, he had overcome many hurdles, including buying out his "too-fiery" co-founder, firing all of his employees so... View Details
Keywords: Service Operations; Problems and Challenges; Brands and Branding; Business Model; Partners and Partnerships; Business Growth and Maturation; Franchise Ownership; Growth and Development Strategy; Service Industry; Canada; North America
Related
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

designed to alleviate burdens for frontline workers. The model—which included elements like scheduling, cross-training, and optimal store layouts—freed up employees to create a better service experience for customers. This led to... View Details
  • 25 Jan 2021
  • Book

In a Nutshell, Why American Capitalism Succeeded

How did the United States become the world’s center of business growth following its founding in 1776? Surely a number of nations had powerful natural resources, stable financial and legal institutions, and dynamic entrepreneurs over that same span. Why was American... View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

default for those who don’t make an active choice: pharmacy pick-up without insurance subsidies. Under this program, 42% of eligible employees actively choose home delivery, 39% actively choose pharmacy pickup, and 19% make no active... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2022
  • HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

After a “reboot,” the fund was finally performing well, but investors often sought a longer track record before buying in, the authors note. Employees take ownership Brown’s “horizontal” investing approach... View Details
Keywords: by Rachel Layne; Financial Services
  • Web

Globalization - Faculty & Research

Paper, No. 25-048, April 2025. Taylor Guitars: Making Employee Ownership Work the Taylor Way By: Dennis Campbell , Petros Kusmu and Stacy Straaberg March 2025 | Case | Faculty Research In 2013, guitar... View Details