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  • 21 Jun 2004
  • Research & Ideas

Racial Diversity Pays Off

benefits emanating from diversity, the two professors wanted to find a company that already had a lot of diversity in its ranks. This led them to the commercial bank. They then collected human resources data on branch demographics, the results of annual View Details
Keywords: by Martha Lagace
  • March 2023 (Revised June 2023)
  • Teaching Note

Ransomware Attack at Springhill Medical Center

By: Suraj Srinivasan and Li-Kuan (Jason) Ni
Teaching Note for HBS Case No. 123-065. In July, 2019, Springhill Medical Center (“SMC”) in Mobile, Alabama fell prey to a malicious ransomware attack that crippled the hospital’s internal network systems and public-facing web page. While the hospital rushed to... View Details
Keywords: Disruption; Communication; Communication Strategy; Decision Making; Decision Choices and Conditions; Judgments; Corporate Accountability; Corporate Disclosure; Corporate Governance; Governance Controls; Policy; Employees; News; Cybersecurity; Digital Strategy; Information Infrastructure; Information Management; Internet and the Web; Crisis Management; Business or Company Management; Resource Allocation; Risk Management; Negotiation Tactics; Failure; Business and Stakeholder Relations; Attitudes; Behavior; Perception; Reputation; Trust; Public Opinion; Social Issues; Health Industry; Alabama; United States
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  • October 2024
  • Article

Racial Inequality in Organizations: A Systems Psychodynamic Perspective

By: Sanaz Mobasseri, William A. Kahn and Robin J. Ely
This paper uses systems psychodynamic concepts to develop theory about the persistence of racial inequality in U.S. organizations and to inform an approach for disrupting it. We treat White men as the dominant group and Black people as the archetypal subordinate group... View Details
Keywords: Equality and Inequality; Race; Prejudice and Bias; Organizational Culture; Gender; Power and Influence; Employees; Attitudes
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  • 15 Oct 2001
  • Research & Ideas

Rethinking E-Leadership

employees undeniable proof that the Industrial Age corporate culture is gone, and that you are creating an environment for the future. The way to do that is to blatantly and offensively break with the past through loud statements of... View Details
Keywords: by Melissa Raffoni
  • 18 Jun 2012
  • Research & Ideas

Better by the Bunch: Evaluating Job Candidates in Groups

Protection Act of 2006, which mandated in part that employees be automatically enrolled in a pension plan upon hiring and must choose to opt out rather than opt in—Bohnet, Bazerman, and van Geen decided to apply the theory to evaluation... View Details
Keywords: by Maggie Starvish
  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

“grown up,” lived, and worked with people of other backgrounds. These people are less likely to have the hidden biases that lead to a lack of diversity in hiring and employee recognition. How much emphasis should we place on that approach... View Details
Keywords: by James Heskett
  • July 2011
  • Teaching Note

Miles Everson at PricewaterhouseCoopers (TN)

By: Robert G. Eccles and Penelope Rossano
Teaching Note for 410062. View Details
Keywords: Partners and Partnerships; Employees; Financial Institutions; Opportunities; Networks; Managerial Roles; Experience and Expertise; Attitudes; Leadership; Service Industry; United States
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  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

Refugees' Attitudes Towards Compromise and Civil War Termination By: Fabbe, Kristin, Chad Hazlett, and Tolga Sınmazdemir Abstract— Civilians who have fled violent conflict and settled in neighboring countries are integral to processes of... View Details
Keywords: Dina Gerdeman
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

without informing other departments, leading to waste and duplication. Respect among peers declined. Employees regularly went to the press to air grievances, reinforcing the BBC's culture of blame.— Rosabeth Moss Kanter BBC: In 1999, the... View Details
Keywords: by Rosabeth Moss Kanter
  • 12 Oct 1999
  • Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it." Still, companies around the country are managing to pick their way through such uncomfortable territory in an effort to respond to their employees' deeper yearnings. While spirituality is a highly individual and personal matter, managers and View Details
Keywords: by Marguerite Rigoglioso
  • 17 Jul 2000
  • What Do You Think?

Where Is the Microsoft Board?

interests of shareholders alone or, those of all stakeholders, including employees and customers? Moris Simson (HBS ISMP 91) Mitel Corporation Those taking issue with these premises generally saw the company's leadership with the support... View Details
Keywords: by James Heskett
  • 05 Nov 2021
  • Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details
Keywords: by Joseph B. Fuller
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

such evidence. Together, these results suggest that one underutilized means to improve citizens’ attitudes toward their government is simply to surface the work that government does. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 29 Jul 2002
  • Research & Ideas

Get Off the Dime!

a sort of hiding in the closet, driven by fear or panic. Another is you-can't-make-me-move defiance, driven by anger. The last is a very pessimistic attitude that leads to constant hesitation. Whatever the reason, the consequences are... View Details
Keywords: by John P. Kotter & Dan S. Cohen
  • 02 Jul 2010
  • What Do You Think?

Is Profit as a “Direct Goal” Overrated?

people with the right attitude (one that fits with the organization's culture), and proper training and organization (often in teams). Financial targets are given no more or less emphasis than targets associated with View Details
Keywords: by Jim Heskett
  • 10 Sep 2014
  • Research & Ideas

Become a Value Creator

value claimers, and this all-for-me attitude becomes apparent in a variety of ways. For example, during internal corporate budget disputes, some executives focus only on their own needs without considering the requirements of other... View Details
Keywords: by Dina Gerdeman
  • 15 Oct 2024
  • Research & Ideas

We Have Better Ways to Break Habits Than Willpower. Why Don't We Use Them?

doing so may expose a weakness: a lack of self-control that would make others judge them harshly, says Harvard Business School Associate Professor Julian Zlatev in a recent paper published in the Journal of Personality and Social Psychology: View Details
Keywords: by Michael Blanding
  • 07 Feb 2017
  • First Look

First Look at New Research: February 7

uniformly agreed on the mechanism underlying this relationship: the sharing of tacit knowledge and recombination of ideas that occurs because of intra-firm mobility. But a second mechanism may also be at work: intra-firm mobility might help distant View Details
Keywords: Sean Silverthorne
  • 13 Dec 2004
  • Research & Ideas

How Leaders Create Winning Streaks

willingness to invest, commit, work hard, persist and persevere, making confidence a highly desirable trait. There are four levels of confidence, with each level building on the prior one: Self-confidence: This is what most people associate with confidence. This is a... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
  • 08 Apr 2008
  • First Look

First Look: April 8, 2008

was an essential ingredient in the success of the transformation. The case ends with a review of changes in financial performance, employee attitudes and customer satisfaction. The case describes the... View Details
Keywords: Martha Lagace

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