Publications

26 Sep 2023
Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

they know it's the more morally licensed or acceptable way to get out of doing it.” Overcoming the credibility deficit In future research, Jackson plans to map the growing variety of DEI tools available to... View Details

Keywords: by Kristen Senz

14 Sep 2015
Research & Ideas

Rewriting the Rules of Service Competition

buy results and experiences, not services or products. That’s why IKEA’s leaders focus on the few things that produce results and experiences for the right customers. This requires another important piece... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

2023
Working Paper

The Irredeemability of the Past: Determinants of Reconciliation and Revenge in Post-Conflict Settings

By: Kristen Kao, Kristin Fabbe and Michael Bang Petersen

In the aftermath of violent conflict, identifying former enemy collaborators versus innocent bystanders forced to flee violence is difficult. In post-conflict settings, internally displaced persons (IDPs) risk becoming stigmatized and face difficulties... View Details

Keywords: Conflict and Resolution; War; Refugees; Moral Sensibility; Behavior; Public Opinion; Lawfulness; Iraq

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Forthcoming
Article

Uprooting Loneliness: A Theory of Continuity-Breaking Self-Narrative Change

By: Jennifer Petriglieri and Elizabeth Sheprow

Through an inductive study of executives reporting persistent loneliness at work, we examine how problematic work experiences can be rooted in the self through narratives, and the process by which they can be uprooted. In the case of loneliness, we found that... View Details

Keywords: Lonelines; Narratives; Qualitative Method; Well-being; Emotions; Employees

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

value. Through their leadership they encouraged other corporate leaders to embrace this multi-stakeholder approach. Harvard Business School’s Michael E. Porter called this idea “creating shared value” in January 2011. Let’s examine how... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

03 Jun 2013
Research & Ideas

The Power of Rituals in Life, Death, and Business

Norton, an associate professor in the Marketing unit at Harvard Business School. "But we didn't know if the ritual caused the healing." “We see in every culture—and throughout history—that people who perform rituals report feeling better." What followed... View Details

Keywords: by Carmen Nobel

November 2010
Article

Which of These People Is Your Future CEO?

By: Boris Groysberg, Andrew Hill and Toby Johnson

Americans have long believed that U.S. military officers-trained for high-stakes positions, resilience, and mental agility-make excellent CEOs. That belief is sound, but the authors' analysis of the performance of 45 companies led by CEOs with military experience... View Details

Keywords: Experience and Expertise; Training; Leadership Style; Managerial Roles; Situation or Environment; United States

14 Nov 2023
What Do You Think?

Do We Underestimate the Importance of Generosity in Leadership?

lesson for success I use my failed experience as a case study for futuristic business solutions.” Briggs Morrison suggested, “The more applicable question, in my opinion, is whether a leader does something... View Details

Keywords: by James Heskett

02 Jan 2012
Research & Ideas

Most Popular Articles of 2011

You, our readers, are especially hungry for information about individual leadership, according to a tally of the most-read feature stories and faculty working papers over the past year, half of which focused... View Details

Keywords: by Staff

September–October 2023
Article

The New Era of Industrial Policy Is Here

By: Willy C. Shih

Governments around the world are increasingly intervening in the private sector through industrial policies designed to help domestic sectors reach goals that markets alone are unlikely to achieve. Companies in targeted sectors—such as automakers, energy companies, and... View Details

Keywords: Policy; Government and Politics; Business and Government Relations; Research and Development; Economic Sectors

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Article

Populism and the Return of the 'Paranoid Style': Some Evidence and a Simple Model of Demand for Incompetence as Insurance against Elite Betrayal

By: Rafael Di Tella and Julio J. Rotemberg

We present a simple model of populism as the rejection of “disloyal” leaders. We show that adding the assumption that people are worse off when they experience low income as a result of leader betrayal (than when it is the result of bad luck) to a simple voter choice... View Details

Keywords: Populism; Corruption; Betrayal; Incompetence; Voting; Attitudes

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04 Mar 2024
Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

that he was replacing a woman as opposed to a man affect his decision?” Most likely, yes. In studying the appointments of more than 2,000 federal judges and more than 5,000 corporate board members, Chang found that View Details

Keywords: by Michael Blanding

July – August 2011
Article

The New Psychology of Strategic Leadership

In this article, it is argued that today's dominant ideas about the practice of business strategy-defined by Porter three decades ago-hinge on a specific and therefore partial interpretation of competition. The result is an equally partial picture of the strategist's... View Details

Keywords: Cognition and Thinking; Leadership; Business Strategy; Training; Experience and Expertise; Management Analysis, Tools, and Techniques; Management Practices and Processes; Competition; Markets

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server... View Details

Keywords: by Jim Aisner; Retail

19 Apr 2010
Research & Ideas

The History of Beauty

worldwide, there is now also a concern that the forms in which such claims were delivered, whether in jars or creams, should be relevant to local consumers in each market. Moreover, as global firms experiment with taking new beauty ideals... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics

December 2014
Article

The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty

By: Tiziana Casciaro, Francesca Gino and Maryam Kouchaki

To create social ties to support their professional or personal goals, people actively engage in instrumental networking. Drawing from moral psychology research, we posit that this intentional behavior has unintended consequences for an individual's morality. Unlike... View Details

Keywords: Networking; Morality; Dirtiness; Power; Networks; Moral Sensibility; Identity; Power and Influence

2014
Working Paper

The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty

By: Tiziana Casciaro, Francesca Gino and Maryam Kouchaki

To create social ties to support their professional or personal goals, people actively engage in instrumental networking. Drawing from moral psychology research, we posit that this intentional behavior has unintended consequences for an individual's morality. Unlike... View Details

Keywords: Networking; Morality; Dirtiness; Power; Networks; Moral Sensibility; Personal Development and Career; Power and Influence