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  • Article

Moral Dilemmas and Trust in Leaders during a Global Health Crisis

By: Jim A. C. Everett, Clara Colombatto, Edmond Awad, Paulo Boggio, Björn Bos, William J. Brady, Megha Chawla, Vladimir Chituc, Dongil Chung, Moritz A. Drupp, Shristi Goel, Brit Grosskopf, Frederik Hjorth, Alissa Ji, Caleb Kealoha, Judy S. Kim, Yangfei Lin, Yina Ma, Michel André Maréchal, Federico Mancinelli, Christoph Mathys, Asmus L. Olsen, Graeme Pearce, Annayah M. B. Prosser, Niv Reggev, Nicholas Sabin, Julien Senn, Yeon Soon Shin, Walter Sinnott-Armstrong, Hallgeir Sjåstad, Madelijn Strick, Sunhae Sul, Lars Tummers, Monique Turner, Hongbo Yu, Yoonseo Zoh and Molly J. Crockett
Trust in leaders is central to citizen compliance with public policies. One potential determinant of trust is how leaders resolve conflicts between utilitarian and non-utilitarian ethical principles in moral dilemmas. Past research suggests that utilitarian responses... View Details
Keywords: COVID-19 Pandemic; Impartial Beneficence; Utilitarian Responses; Trust; Ethics; Public Opinion; Leadership Style
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  • 26 Jul 2022
  • Blog Post

Driving Change in Education-to-Employment

grateful to be spending time learning from Gerald, Ellen, and the rest of the Year Up leadership team this summer. How has your MBA skillset prepared you to be successful in... View Details
  • 2018
  • Working Paper

Do We See the Same Hierarchy? Status Disagreement in Multicultural Teams and Its Impact on Team Performance

By: Catarina Fernandes and Sujin Jang
This paper develops and tests a theory of status disagreement in multicultural teams. We posit that, in multicultural teams, the diversity of members’ cultural backgrounds will lead to implicit disagreements about who has how much status in the team. More specifically,... View Details
Keywords: Status; Social Hierarchies; Multicultural Teams; Team Performance; Team Diversity; Status and Position; Groups and Teams; Diversity; Cross-Cultural and Cross-Border Issues; Performance
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  • 25 Feb 2011
  • News

Building America's Most Innovative Brands

  • Web

In the News - Creating Emerging Markets

learned by studying business development in South Asia. 05 DEC 2017 HBS Working Knowledge What We've Learned from 101 Entrepreneurs in Emerging Markets Harvard Business School’s project exploring the... View Details
  • 01 Mar 2013
  • News

A Mission in Motion

"bridge" year of service learning and leadership training in Africa, Latin America, and Asia. Related Links Sizing Up Social Impact A Healthy Profit Making Change Bringing It Back Home Opening the Door... View Details
Keywords: summary
  • 16 Dec 2020
  • Blog Post

Faculty Books Published in 2020

five adults report feeling that they have too much to do and not enough time to do it. These time-poor people experience less joy each day. They laugh less. They are less healthy, less productive, and more likely to divorce. View Details
Keywords: All Industries
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

up saving the life of the potential victim The trigger for achieving the desired outcome: instilling the sense of fear in the subordinate. Accordingly, can an argument be made that at times and under certain... View Details
Keywords: by James Heskett
  • 27 Sep 2004
  • Research & Ideas

IBM Finds Profit in Diversity

number of self-identified gay, lesbian, bisexual, and transgender executives gained 733 percent. Another benefit: "By deliberately seeing ways to more effectively reach a broader range of customers, IBM has seen significant... View Details
Keywords: by David A. Thomas
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

negotiation, as in all aspects of life, your reputation precedes you. A bad reputation can be a deal killer from the start, while a great one can help transcend an impasse. Effective negotiators realize that... View Details
Keywords: by Deepak Malhotra
  • 01 Oct 1996
  • News

Leading In a New Era

Four 1971 classmates — three who serve on the front lines of corporate leadership in the 1990s and one learned observer of the changing role of the senior executive — comment on the complex task of running a... View Details
Keywords: Nancy O. Perry
  • 12 Oct 2017
  • News

What Trump could learn from polar explorer Ernest Shackleton

  • 12 Sep 2023
  • What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

required to attend such a program. You are aware of the evidence to date suggesting that DEI is good business. But regardless of research findings, in what manner and how publicly as CEO do you proclaim the organization’s belief View Details
Keywords: by James Heskett
  • 01 Mar 2013
  • News

Bringing It Back Home

printed out all the case studies," says David Jernigan, executive director of KIPP Metro Atlanta, a charter school network. "I decided to do all the work before I arrived so I could spend my time really digging View Details
Keywords: Constantine von Hoffman; SPNM; Strategic Perspectives in Nonprofit Management; Roadtrip Nation; Management of Companies and Enterprises; Management
  • 23 Nov 2009
  • Research & Ideas

Management’s Role in Reforming Health Care

venues of care and caregivers, and tools and systems that help and allow patients to be more effectively involved in their own care. To date, our prevailing model of innovation has been that knowledge flows... View Details
Keywords: by Martha Lagace; Health
  • Winter 2014
  • Article

Does Service Bundling Reduce Churn?

By: Jeff Prince and Shane Greenstein
We examine whether bundling in telecommunications services reduces churn using a series of large, independent cross sections of household decisions. To identify the effect of bundling, we construct a pseudo-panel dataset and utilize a linear, dynamic panel-data model,... View Details
Keywords: Communication Technology; Customer Satisfaction; Product Marketing; Telecommunications Industry
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  • 01 Mar 2017
  • News

Research Brief: Lost in Translation

intraday trading volumes and more modest price movements in stocks compared with calls led by more fluent speakers. “Executives typically speak English quite well when they’ve had time to prepare and... View Details
Keywords: Erin Peterson
  • 08 Aug 2018
  • News

Getting Life Back in Balance

future. “At the time, I was struggling with where my career was heading and in particular where corporate thinking and leadership were heading on a global scale,” he recalls. “I was becoming more and more... View Details
Keywords: Jennifer Myers
  • 12 Mar 2018
  • Blog Post

Applying to HBS in Round 3?

“No one gets in during round 3.” That is something I often heard or read in blogs when I was making the decision to apply in the last admission round of business school. Some... View Details
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

effectiveness and of achievement at all costs" (Liam); (3) "excessive turnover and continuous change" (Marlis Krichewsky); (4) leaders who "use ambiguity and weasel words in their... View Details
Keywords: by James Heskett