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  • 14 Aug 2018
  • First Look

First Look at New Research and Ideas, August 14, 2018

insight into how firms can realize the benefits of empowerment strategies while mitigating their risks. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54820 forthcoming Journal of Experimental Psychology: General... View Details
Keywords: by Sean Silverthorne
  • 19 Apr 2010
  • Research & Ideas

The History of Beauty

successful that its U.S. sales reached the equivalent in today's terms of half a billion dollars by the end of the 1920s, before the Great Depression eviscerated what had become the world's biggest beauty company. Coty was a larger than... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics
  • Research Summary

Overview

The overarching goal of my research is to produce works that are influential and informative to both academics and practitioners in the field of operations management. To accomplish this, I collaborate with industry partners who provide knowledge about their field,... View Details
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods, and Dollar View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 12 Aug 2020
  • Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

customers can access public information about brokers through Finra, they generally lack the time, resources, and expertise to harness the data. And even though most claimants hire lawyers to represent them in arbitration, brokerages... View Details
Keywords: by Danielle Kost; Financial Services
  • 26 Jan 2015
  • Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

unit. "But traditionally in the US we have not placed a lot of emphasis on the role of workplace stress in the high cost of health care." In recent years, General Motors spent more on health care than it did on steel, and across... View Details
Keywords: by Michael Blanding; Health
  • 30 Jul 2018
  • Research & Ideas

Why Ethical People Become Unethical Negotiators

into play, and people are unable to see the ethical implications of their actions because their desire to win gets in the way. The end result is deception. In business, with dollars at stake, many people will interpret situations in ways... View Details
Keywords: by Dina Gerdeman
  • 09 Apr 2024
  • Research & Ideas

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge

For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details
Keywords: by Glen Justice
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

times. Netflix set up a $100 million fund to help creatives like actors, producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers more quickly. Costco, Whole Foods,... View Details
Keywords: by Sean Silverthorne
  • 06 Jul 2011
  • Research & Ideas

Are You a Level-Six Leader?

of the modern world's greatest Opportunists. Also of this genre, although somewhat lesser known, is Jeffrey Skilling, the Enron CEO who sold off tens of millions of dollars of stock just before Enron filed for bankruptcy, claiming he had... View Details
Keywords: by Mitch Maidique
  • 17 Aug 2009
  • Research & Ideas

Quantifying the Economic Impact of the Internet

use. Each Internet job supports approximately 1.54 additional jobs elsewhere in the economy, for a total of 3.05 million, or roughly 2 percent, of employed Americans. The dollar value of their wages is about $300 billion, or around 2... View Details
Keywords: by John Quelch; Advertising; Publishing
  • 16 Apr 2020
  • Research & Ideas

Has COVID-19 Broken the Global Value Chain?

paradigm behind global value chains, generally a production network, suggests that firms should outsource to the countries with the lowest overall costs. (Firms could potentially source particular intermediate inputs from only one... View Details
Keywords: by Sean Silverthorne
  • 06 Aug 2021
  • Book

Steve Jobs and the Rise of the Celebrity CEO

In the 1950s, most Americans probably couldn’t name the CEOs of the largest companies in the United States, including General Motors, United States Steel, and Standard Oil. But these days, some of the most successful businesses have... View Details
Keywords: by Dina Gerdeman
  • 10 May 2016
  • First Look

May 10, 2016

property (IP) protection to safeguard their competitive advantages. However, the majority of recent patent litigation is driven by nonpracticing entities (NPEs), firms that generate no products but instead amass patent portfolios for the... View Details
Keywords: Carmen Nobel
  • 14 Jul 2014
  • Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

identity if it spills over to general consumers. "Often the lovers or haters of a product can be the canary in the coal mine—an early warning system that can alert managers to problems or identify areas where a competitor could come in... View Details
Keywords: by Michael Blanding
  • 03 Sep 2013
  • First Look

First Look: September 3

each other. On the display-ad side, affected newspapers experience a decrease in display-ad rates. We also find evidence that affected newspapers are less likely to make their content available online. Finally, we estimate that Craigslist's entry leads to $5 billion in... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2015
  • Research & Ideas

How Hormones Foretell Whether People Will Cheat

processes driving bad behavior. "In the general area of ethics, we seem to have learned a lot over the last few decades about when and why good people do bad things," Francesca Gino says. "But we wondered if there were biological or... View Details
Keywords: by Carmen Nobel
  • 24 Apr 2018
  • First Look

First Look at New Research and Ideas, April 24, 2018

fulfillment that uses centralized inventory management. We ask whether, and if so, how, showrooms benefit the two most basic retail objectives: demand generation and operational efficiency. Using quasi-experimental data on showroom... View Details
Keywords: Sean Silverthorne
  • 25 Jan 2010
  • Research & Ideas

A Macroeconomic View of the Current Economy

European Central Bank suddenly (and unexpectedly) raises its key short-term interest rate tomorrow, you're probably going to see the euro appreciate, almost immediately. If the central bank of the United States—the Fed—unexpectedly lowers its interest rate, the View Details
Keywords: by Sean Silverthorne
  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets of customer-service... View Details
Keywords: by Sean Silverthorne; Auto
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