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  • All HBS Web  (1,314)
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  • 01 Dec 2022
  • News

Case Study: Your Call Is Important to Us

If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share... View Details
Keywords: Computer Systems Design and Related Services; Computer Systems Design and Related Services
  • 01 Jun 2007
  • News

A Juicy Story

has always been lower than its consumer mind share,” remarks Yoffie. In addition to generally consolidating and restructuring Apple, Jobs halted production of the Newton, an early version of the personal digital assistant, and closed the... View Details
Keywords: Julia Hanna; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 22 Nov 2015
  • News

Start-Up Leaders Embrace Lobbying as Part of the Job

A recent story in the New York Times that details entrepreneurs’ growing interest in shaping policy highlights the lobbying efforts of Hello Alfred, a personal butler service founded by Jessica Beck (MBA 2015) and Marcela Sapone (MBA... View Details
  • 15 Oct 2019
  • News

Engaging More Deeply with Business in Africa

visitors. “We are focusing on initiatives targeted to improve the economic prosperity of the people.” The message resonated with the HBS group, who visited 20 companies in Nairobi and Mombasa, Kenya; and Lagos, Nigeria, ranging from a financial View Details
  • 01 Apr 2001
  • News

Edwin Yu: Bidding on the Future

went from leading portal to overextended venture incubator in just one year. The founder and owner was removed, and Yu, 36, was left to pick up the pieces. As chairman and CEO, he is now restructuring and refocusing the company to be a View Details
Keywords: Alejandro Reyes; Telecommunications; Information
  • 22 Jul 2024
  • News

Viral Marketing’s Early Muse

Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details
  • 01 Jun 1997
  • News

Competition and Strategy Unit at HBS Sets Pace In Its Field

practice." Indeed, C&S faculty have recently published a number of books that have been well received in the academic and business press. Professor Adam M. Brandenburger's Co-opetition, for instance, is a Business Week bestseller while Professor David B. Yoffie's... View Details
Keywords: Susan Young
  • 01 Mar 2010
  • News

Noted & Quoted

afford to pay their mortgages but walk away from the property instead. (Boston Globe, December 22, 2009) “How predictable was it five years ago that probably well over 90 percent of pictures are taken off smartphones?” — Jim Balsillie (MBA ’89), co-CEO of BlackBerry... View Details
Keywords: Educational Services; Educational Services
  • 01 Jun 2025
  • News

Venture: A Welcome Assist

Illustration: Chris Gash Illustration: Chris Gash The internet grew up inordinately fast. It all happened so quickly, in fact, that it blew right by the accessibility guidelines that would’ve made digital tools available to everyone,... View Details
Keywords: Jen Mcfarland Flint; photo courtesy Michael Bervell; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 01 May 2015
  • News

Celebrating and Supporting Leadership

world today—globalization, vast entrepreneurial opportunities, the transformational power of digital technologies, and the immense potential of One Harvard to meet these challenges. They are designed to make Harvard Business School... View Details
Keywords: Educational Services
  • 01 Sep 2009
  • News

Outtakes with Russ Wilcox

digital content. We hope that a by-product of the e-reader is that young people will do more long-form reading and raise the level of debate on some of the world’s more complicated problems.” Related Links E Ink's wild ride View Details
Keywords: Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 31 Oct 2019
  • News

Finding an Audience

Rene Solis (MBA 1958) is director of Musica en Mexico, a performing arts information service in Mexico City. In this interview he talks about how the group grew out of a personal mission to today serving a wide community of interest. “I... View Details
Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • 01 Dec 2015
  • News

Alumni and Faculty Books for December 2015

Strategic Services in 1944 to train European resistors, this is the essential handbook to help stamp out unintentional sabotage in any working group, from major corporations to volunteer PTA committees. While the manual was written... View Details
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

small, regional employment agencies have existed in the space for decades. But Nomad’s digital marketplace is an innovation, allowing clinicians to advertise their availability and health care institutions to advertise their needs. Once a... View Details
Keywords: April White
  • 23 Sep 2021
  • News

Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies

October 11 event will be in English. Interested alumni can register here. Alumni Pro-Bono Service Lifts Black-Owned Enterprises In an effort to maximize its community impact, the HBS African-American Alumni Association (HBSAAA) recently... View Details
Keywords: Margie Kelley
  • 05 Jul 2011
  • News

Driving Innovation

joining Google in 2006, the former head of digital marketing at DaimlerChrysler has been helping Google get its approach to consumer marketers up to speed by drawing on her auto industry experience and a previous ten-year stint at IBM. As... View Details
Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
  • 25 Aug 2022
  • News

A New Platform for Alumni Engagement

Lakhani co-directs, and the HBS Digital Initiative, led by its director, David Homa. Platforms such as the Learning Network will amplify the Institute’s work, explains Stefan Esposito, senior director of the Learning Network. “It will... View Details
Keywords: April White
  • 01 Mar 2018
  • News

Case Study: On the Record

in revenue—as much as 18 percent of all physical music sales. Consumers covet vinyl as a piece of tangible art in a digital age, but for the indie bands selling those records, it’s not about nostalgia, says Caren Kelleher (MBA 2010). “For... View Details
Keywords: April White
  • 15 Dec 2024
  • News

On The Case

Professor Linda Hill first met Tom Mihaljevic (GMP 15, 2013) when he came to campus to participate in a fireside chat that Hill unexpectedly wound up facilitating. At that time, he was the CEO of Cleveland Clinic Abu Dhabi, and the pair found they had a lot to talk... View Details
Keywords: Jen McFarland Flint; Educational Support Services; Educational Services
  • 16 Dec 2020
  • News

A Creator in the Era of Disruption

or service that was previously not available in the economy, or at least not the formal one. Two is they are often offering a product or service for the mass market, not just the top of the pyramid, and... View Details
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