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  • January–February 2020
  • Article

Are You Undervaluing Your Customers?: It’s Time to Start Measuring and Managing Their Worth

By: Rob Markey
Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers.

Loyalty-leading companies operate differently. They create systems for... View Details

Keywords: Customer Experience; Customer Value; Customer Centric Initiative; Customer Focused Organization; Customer Lifetime Value; Customer Focus and Relationships; Customer Value and Value Chain; Operations; Business Strategy
Related
  • 2021
  • Book

The Four Elements: Finding Right Livelihood in the 21st Century

By: Timothy Butler
This is a book for all who are facing career and life transitions. At such junctures, our decisions require the full self, and astute thinking alone will not carry us into the new place that our lives demand. The Four Elements shares the recent research of Dr.... View Details
Keywords: Meaningfulness; Career Satisfaction; Personal Development and Career; Transition; Decision Making
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  • 12 Feb 2020
  • Blog Post

Trying Out New Career Options with SIPs (Short Intensive Programs)

Short Intensive Programs (SIPs) offer students an excellent opportunity to think about career choices, gain practical skills, and explore topics they might otherwise never get to study.  View Video SIPs are no fee, no credit courses, and... View Details
  • Teaching Interest

Social Innovation Field Projects

By: John Jong-Hyun Kim
The class will serve as the central clearing house for all independent projects relating to enterprises that are creating social value, with projects ranging from nonprofits to purpose driven for-profit businesses. This course provides students an opportunity to use... View Details
Keywords: Social Entrepreneurship; Social Innovation; Social Enterprise
  • 09 Feb 2023
  • Blog Post

The Sixth Year of Short Intensive Programs (SIPs) at HBS

Short Intensive Programs (SIPs) are courses that offer a great opportunity for students to think about career choices, gain practical skills, and explore new topics. These are no-fee, no-credit courses over winter break open to both... View Details
  • November 1987 (Revised January 1988)
  • Case

Groen: A Dover Industries Company

By: Francis Aguilar
Describes the challenges facing the president of an old-line foodservice and food processing equipment manufacturing company as it attempted to accelerate sales and profit growth through the introduction of innovative products. The introduction of a "revolutionary"... View Details
Keywords: Business or Company Management; Corporate Entrepreneurship; Labor and Management Relations; Machinery and Machining; Management Style; Management Teams; Performance Efficiency; Technological Innovation; Product Development; Organizational Culture
Related
  • 15 Apr 2025
  • HBS Seminar

Hal Hershfield, University of California, Los Angeles

  • April 13, 2021
  • Article

Misinformation about Science in the Public Sphere

By: Dietram A. Scheufele, Andrew J. Hoffman, Liz Neely and Czerne M. Reid
This is an introduction to a special issue on a colloquium of the National Academies of Sciences, Engineering, and Medicine titled, “Advancing the science and practice of science communication: Misinformation about science in the public sphere.” This event was the... View Details
Keywords: Knowledge Dissemination; Communication Strategy; Science; Information
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  • April 1992 (Revised September 1993)
  • Case

Poland--1989

By: Debora L. Spar
Describes the political and economic situation in Poland in 1989, following the country's first democratic elections and the subsequent establishment of a Solidarity-led government. After examining the legacies left by 40 years of Communist rule, the case lays out the... View Details
Keywords: Sovereign Finance; Economic Systems; Government and Politics; Poland
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  • 01 May 2017
  • Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

Source: Geber86 When a worker struggles to meet the demands of a particular position, the problem may not be with the employee—maybe it’s the job’s design that is wrong. A poorly designed job can work... View Details
Keywords: by Dina Gerdeman
  • Article

Why Leadership Training Fails—and What to Do about It

By: Michael Beer, Magnus Finnström and Derek Schrader
U.S. corporations spend enormous amounts of money—some $456 billion globally in 2015 alone—on employee training and education, but they aren't getting a good return on their investment. People soon revert to old ways of doing things, and company performance doesn't... View Details
Keywords: Organizational Change and Adaptation; Leadership Development; Organizational Design; Employees; Business Processes; United States
Related
  • 15 Nov 2018
  • News

Yes, the Open Office Is Terrible — But It Doesn’t Have to Be

  • Blog

Is the Digital Transformation Certificate Right for You?

Transformation Certificate. Build Your Strategic Edge Designed for executives in a wide range of roles, the Digital Transformation Certificate recognizes the advanced learning that you have undertaken—learning that will help you analyze... View Details
  • 08 Sep 2011
  • What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

Summing Up The first impression I get from respondents to this month's column is that Steve Jobs can't be replaced as CEO of Apple by just one person. Rather the succession must include at least a head of design (according to Yadeed Lobo)... View Details
Keywords: by James Heskett; Computer
  • 2015
  • Chapter

From Periphery to Core: A Process Model for Embracing Sustainability

By: Luciana Silvestri and Ranjay Gulati
There is a growing call for business enterprises to adopt sustainability principles and practices, yet many established organizations continue to struggle in their quest to embrace them. In this chapter, we analyze how organizations that relegate sustainability to the... View Details
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    Akshita Joshi

    Akshita Joshi is a doctoral candidate in the Organizational Behavior program at Harvard Business School. She has 15 years of work experience & holds an MBA from Stanford GSB & an M.A. in Psychology from UCP Portugal. Her research is focused on the emotional,... View Details

    • 02 Nov 2016
    • Blog Post

    The Benefits of a Residential Campus

    A friend who just entered the Class of 2018 recently shared with me that upon letting a few mentors know about her acceptance, one of them called her immediately and said — I have only one piece of advice for you: live on campus. My thoughts on this advice? Absolutely... View Details
    • 30 Mar 2021
    • Blog Post

    Africa Rising: Understanding Business, Entrepreneurship, and the Complexities of a Continent with Professor Hakeem Belo-Osagie

    Short Intensive Programs (SIPs) are courses that offer students a great opportunity to think about career choices, gain practical skills, and explore topics you might otherwise never get to study. These courses run for one week in January... View Details

      What It Takes to Become a Great Product Manager

      Because I teach a course on product management at Harvard Business School, I am routinely asked “What is the role of a product manager?” The role of product manager (PM) is often referred to as the “CEO of the... View Details
      • 01 Mar 2021
      • Blog Post

      Exploring Career Passions through Short Intensive Programs – Moving Beyond Direct to Consumer

      Short Intensive Programs (SIPs) are courses that offer students a great opportunity to think about career choices, gain practical skills, and explore topics you might otherwise never get to study. These courses run for one week in January... View Details