Delivery Planning - Publications - Faculty & Research

28 Apr 2003
Research & Ideas

Supply Chain Risk: Deal With It

capacity, shelf life, and customer demand. Such risks aren't new. In fact, "the underpinnings of problems today started two decades ago," says Craig Holmes, director of business continuity planning for Aon Risk Consultants,... View Details

Keywords: by David Stauffer

November 2010 (Revised January 2011)
Case

Computerized Provider Order Entry at Emory Healthcare

By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde

The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details

Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry

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19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

disciplines, where academic research is leading to the development of a second skin that could improve drug delivery or alerting farmers and scientists on how to reduce nitrous oxide emissions from agricultural farming. Harvard Business... View Details

Keywords: by Carmen Nobel; Education

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

When cybersecurity firm CrowdStrike distributed a faulty software update in July, it impacted a staggering 8.5 million devices. The crisis rippled through commercial airline operations, package delivery logistics, ecommerce, and health... View Details

Keywords: by Hise Gibson and Anita Lynch

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

were being carefully monitored and measured. Design and production problems should be worked out off-line, in a lab setting without customers, before the service delivery is tested in a live environment. —Stefan Thomke To select and... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop... View Details

Keywords: by Deborah Blagg; Service

07 Sep 2019
Op-Ed

Even for Non-Believers, These Are the Next Steps on Climate Change

It was a dramatic contrast on our screens last week. As Hurricane Dorian unleashed nature’s fury on the Bahamas and danced with a wide swath of the East Coast of the United States, I flipped to the CNN Climate Town Hall, where Democratic presidential candidates... View Details

Keywords: by John Macomber

15 Jan 2008
First Look

First Look: January 15, 2008

effect. In general, as the delay between order completion and delivery increases, we find that the same customers spend less, order a higher percentage of "should" items (e.g., vegetables), and order a lower percentage of... View Details

Keywords: Martha Lagace

09 Sep 2014
First Look

First Look: September 9

assessing the startup health care company's 2014 marketing plan. On December 31, 2013, Vaxess had obtained an exclusive license to a series of patents for a silk protein technology that, when added to vaccines, reduced or removed the need for refrigeration between... View Details

Keywords: Sean Silverthorne

December 2010
Supplement

Rackspace Hosting (2000)

By: W. Earl Sasser, James L. Heskett and Tom Ryder

The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. View Details

Keywords: Customer Focus and Relationships; Planning; Organizational Change and Adaptation; Service Delivery; Strategy; Finance; Information Technology Industry

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12 Jul 2004
Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

the Federal Employees Health Benefits Program). Health plans could choose to cover more services and treatments for competitive reasons, but they could not be forced to do so by lawsuits. This change would refocus health care expenditures... View Details

Keywords: by Michael E. Porter; Health

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

more than sufficient gains in sales to satisfy investors. The delivery routes proved a blessing in disguise, given still-tight real estate and labor markets, and more of the growth planned for 2001 focused... View Details

Keywords: by John S. Rosenberg

29 May 2007
First Look

First Look: May 29, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707474 Tiger-Tread Harvard Business School Case 507-077 Describes an innovative product launch for which a marketing plan and a breakeven analysis are needed. To introduce... View Details

Keywords: Martha Lagace

26 Jun 2000
Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

business: customers, products, value propositions, the capabilities and advantages any player brings that will allow the plans to meet success. And while businesses have always used a "platform" of technology of one kind or another to... View Details

Keywords: by Martha Lagace; Health

04 Oct 2016
First Look

October 4, 2016

number of HOM deliveries prevented (from 1998 to 2012) following the publication of SART guidelines; the associated healthcare savings (2014 U.S. dollars). Result(s): A singleton live birth was estimated to cost $17,100–$24,200. A twin... View Details

20 Feb 2018
First Look

First Look at New Research and Ideas, February 20, 2018

market regulation. New Deal partnerships in planning borrowed from those efforts to manage competitive markets, yet ultimately discredited the fair trade model by mandating economy-wide trade rules that sharply reduced competition. Laura... View Details

Keywords: Sean Silverthorne

11 Sep 2000
Research & Ideas

Riding the Internet Fast Track

routes are not cost-effective. Webvan, by contrast, a San Francisco-based grocery delivery service, is clearly one of this category's aggressors. The firm's ambitious growth plans include a commitment to... View Details

Keywords: by Peter Jacobs

30 May 2007
Research & Ideas

Health Care Under a Research Microscope

Research; and Robert Higgins, managing general partner and founder of VC firm Highland Capital Partners. As a physician, Bohmer is interested in the delivery side of health care—how care is given to patients. "Health care reform, in... View Details

Keywords: by Sean Silverthorne; Health; Biotechnology

20 Dec 2004
Research & Ideas

How an Order Views Your Company

the Order Management Cycle Sales Marketing CustomerService Engineering Purchasing Finance Operations Logistics Top Mgmt Participation plans to buy 1. Order Planning coordinates gets sales pitch 2. Order... View Details

Keywords: by Sarah Jane Johnston

16 Jul 2008
Op-Ed

What Should Employers Do about Health Care?

and value. But health care has been treated as a commodity and cost reduction has been the dominant approach. Employers have gone to their vendors, health plans, or third-party administrators in the case of self insured plans, and tried to bargain the maximum... View Details

Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health

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