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- All HBS Web
(2,547)
- People (1)
- News (386)
- Research (1,680)
- Events (2)
- Multimedia (7)
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- 01 Sep 2006
- News
Faculty Books
evolving, mutually beneficial channel strategies. To navigate the complex distribution environment successfully, companies must map the industry channel, build and continually edit their own channel to best serve customers, View Details
- 01 Mar 2010
- News
Alumni Books
capture a few moments of enjoyment will be key to recovering from the current economic downturn. Building Competitiveness in Africa’s Agriculture: A Guide to Value Chain Concepts View Details
- 01 Dec 2002
- News
Alumni Honorees Urge Students to Emphasize Ethics
helm, The Esquel Group makes more men's cotton shirts than any other company in the world, producing private-label apparel for high-end chains like Brooks Brothers and designers like Ralph Lauren. Egon P. S.... View Details
- 01 Mar 2018
- News
Case Study: On the Record
pay for that speed, Kelleher says. The Question: Gold Rush Vinyl could reduce that time even further—to two weeks—if it solves supply chain bottlenecks in sourcing the record jackets and the plastic resin... View Details
Keywords: April White
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and... View Details
Keywords: Susan Young
- 01 Mar 2004
- News
Ron Shaich’s Café Society
Ron Shaich (MBA 1978) is cofounder, chairman, and CEO of Panera Bread, the fast-growing bakery-café chain with over six hundred locations in mostly suburban markets across the United States. Panera’s ability... View Details
- 01 Dec 2003
- News
Selling Digital Privacy
companies, we should capitalize on the value of our personal information and get something of value in return. Deighton’s recent working paper, “Market Solutions to Privacy... View Details
- 25 Feb 2020
- News
Beyond the Plastisphere
profitable into their value chain.” The firm has certified supply chains in Thailand and Indonesia, which are among the worst contributors of plastic ocean debris, View Details
- 01 Sep 2017
- News
A Jolt for the African Coffee Industry
inability to get one of the espresso-based drinks to which he had grown attached during his years working in finance in New York. Dozie hopes to solve both the supply and the demand problems with Café Neo, a coffeehouse View Details
- 11 Dec 2017
- News
Growing from Within
and the competitive landscape. This led us to the comprehensive multi-year growth plan we are rolling out today. Our customers have responded very well to new menu offerings we have launched this year... View Details
- 01 Sep 2013
- News
The New Rules of E-Commerce
proving the freshness of his eggs. Empower partners over products. Rakuten allows its merchants great leeway in crafting their online portals. Site designs encourage customers to linger and explore rather... View Details
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services View Details
- 01 Sep 2010
- News
Faculty Books
The New Science of Retailing: How Analytics Are Transforming the Supply Chain and Improving Performance by Marshall Fisher and Ananth Raman (Harvard Business Press) Professor... View Details
- 01 Mar 2018
- News
3-Minute Briefing: Lisandra Rickards (MBA 2010)
up the value chain from call center operations to legal document processing and graphic design. I do feel optimistic about Jamaica’s future. We’re hoping to see businesses... View Details
Keywords: Julia Hanna
- 23 Apr 2016
- News
Tipping His Cap to Open Source
deconstructs the traditional software value chain at big tech employers like Oracle and IBM. “What are the boundaries of an organization going forward in a world where... View Details
- 01 Jun 2007
- News
More Faculty Honors
teaching and research. Professor Joseph Bower is the coeditor of From Resource Allocation to Strategy, which was named Best Management Book of 2006 by strategy + business magazine. A book coauthored by Professor Sunil Gupta, Managing... View Details
- 01 Sep 2017
- News
Alumni on the Best Business Advice They’ve Ever Received
“Never forget that your employees are ultimately going to make or break the business you’re in. A lot of the time what happens is people think, oh, let’s put the customers first and let’s make sure that the... View Details
- 01 Sep 2008
- News
The MBA Turns 100
degree’s relevance, asserting that programs have drifted too far into theory that has relatively little use in practice. And they fault business schools for turning out graduates fixated on shareholder value... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
from anything so unquantifiable as emotion, Moon values that intuition and wants to “help validate” it. More Retail Revolutions Speeding Up Accessories BaubleBar cofounders Amy Jain View Details
- 06 Dec 2021
- News
Tipping Point
November and December, these women typically awake before dawn to pick the coffee cherries in the cooler morning air. Then they spend days tending to the drying beans, meticulously sorting them for sale. To ensure that more of the View Details