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- All HBS Web
(1,857)
- People (1)
- News (211)
- Research (1,409)
- Events (2)
- Multimedia (7)
- Faculty Publications (588)
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- 01 Mar 2007
- News
Courting the Poor
Luiza Helena initiated a reorganization that replaced family members with professional management and launched a campaign to reinforce the company’s mission to serve customers and employees. Despite the volatile nature of the Brazilian... View Details
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
then finally seeing the outcomes. “Measuring the impact of our actions on the environment, employees, and customers is becoming increasingly important,” Serafeim says. ”With impact-weighted accounts, we have the opportunity to redefine... View Details
Keywords: Margie Kelley
- 01 Mar 2008
- News
Reimagining China and India
advantage of China’s strengths, and for Chinese entrepreneurs to reciprocate, something that has taken root. Annual trade between the two countries has raced from near zero several years ago to more than $20 billion last year. For their part, multinationals can View Details
- 01 Apr 1999
- News
An Eye to the East
Europe and the United States, he said, "they have already reached a threshold in customer orientation, so you have to do different things to succeed." That's not the case yet in Asia, he pointed out, as Deshpandé listened intently. HBS... View Details
Keywords: Alejandro Reyes
- 01 Oct 1998
- News
Beyond the Numbers
one moderately successful product — Stove Top stuffing mix. " Armed with this information, he quickly advised the firm to refocus its efforts on acquiring established but undermarketed concerns, which eventually led to GF's profitable... View Details
Keywords: Eileen K. McCluskey
- 01 Dec 2020
- News
New News
US history for hundreds of years, so when I read headlines like that, as a consumer and as an Indian American, I’m already skeptical: Why do you think my demographic matters now? We’re doing some data analysis in partnership with... View Details
- 01 Jun 1996
- News
New Releases
of confidence that demonstrates the risks of neglecting customer and employee relationships in the face of large-scale change. Once the world's most admired corporation, IBM stumbled badly in the early 1990s. The company, now making a... View Details
- 01 Jun 2003
- News
Student Conferences, at a Glance
Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are quietly starting to use this... View Details
- 01 Dec 2010
- News
The Transformers
idea was to take the best thinking of the for-profit sector and customize it in ways that would actually make it useful for nonprofits,” recalls Bradach. “We really were in uncharted territory and learning as much as we were teaching,”... View Details
- 01 Jun 2010
- News
Green Dreams: Eco-Friendly Countertops
company’s product throughout its Seattle headquarters. Other customers include NASA, the Ritz-Carlton, Starbucks, Whole Foods, Amazon, Disney’s Epcot theme park, and Google. IceStone has come a long way since Magagnini’s dark day, and not... View Details
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile service organizations that learn,... View Details
- 01 Jun 2013
- News
Five Bright Ideas
students "get it." Bistany decries four "myths" in education: The smaller the class size, the better (when what matters is the right structure for teaching and assessing a concept effectively); The profit motive will undermine educational... View Details
- 01 Mar 2025
- News
Alumni and Faculty Books
Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details
- 01 Sep 2008
- News
Mara Aspinall
1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic traits. With HBS professor Richard... View Details
- 17 Dec 2015
- News
Applying Strategy Concepts In Innovative Ways Through Technology
example of the way experiential learning and technology are being incorporated into the curriculum. HBS’s most complex simulation to date, “Strategic Brew” focuses on maximizing the profitability of a beer company. Students are assigned... View Details
- 01 Sep 2004
- News
Charles Stoddard (MBA 1969)
any other bank in Grand Rapids. It was a niche bank with only one office and no tellers; instead, it had client service officers who would call customers by their name. The other unique thing about Grand Bank was corporate tithing. Ten... View Details
Keywords: Finance
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
At a crossroads in February 2001, the shareholders of Zansar Technologies were waiting for a maiden dividend, and profit margins were sliding. A new leadership team took charge and turned Zensar around into one of the most successful... View Details
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
the fall of 2005, but it also had the lowest revenue per available seat mile of the major airlines. The turnaround focused on three areas: the balance of nonstop versus connecting flights in the United States, the mix of domestic and international travel, and View Details
- 17 Oct 2019
- News
Venturing Away from Venture Capital
end in itself may prematurely rule out all kinds of businesses that could otherwise prove successful—businesses like his own Mesken, a direct-to-consumer website that sells custom window treatments manufactured in Bahadir’s native Turkey.... View Details
Keywords: Alexander Gelfand
- 01 Dec 2018
- News
Alumni and Faculty Books for December 2018
do and what not to do) so that the analytics actually makes a difference. Books on customer analytics exist mainly in two categories: academic texts, which discuss theoretical approaches to data analysis... View Details