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- 01 Dec 1997
- News
Banking on HBS
Senior Associate Dean of Executive Education W. Earl Sasser, Jr., who oversaw the formal development and implementation of EDP, calls it "the most ambitious customized executive education program the School has ever undertaken." The... View Details
Keywords: Garry Emmons
- 15 Dec 2015
- News
The Year in Ideas 2015
“When you have the knowledge and you know the protocol, then you have the confidence to focus on things that really matter—like negotiating that deal,” says Ho. Your Customers Care How Much Your CEO Makes... View Details
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
procedures, boost innovation, and keep costs down while retaining a high degree of teamwork, communication, and coordination across functions. While its top-ranked customer service ratings have established its reputation as the "nice"... View Details
- 01 Mar 2014
- News
Faculty and Alumni Books for March 2014
a short, traditional text with a living website and cover such fundamental topics as accounting and tax, mortgages, capital markets, REITs and more. It also addresses the 2008 financial crisis and its impact on the real-estate profession. View Details
- 01 Mar 2006
- News
Faculty Books
developing innovative products and services. He discusses the full range of activities required: learning about customer needs; managing experimentation and problem-solving; product-development process design and improvement; and... View Details
- 01 Mar 2007
- News
The Plight of the Global Poor
part of the problem, is increasingly being called on to be part of the solution. How business can do this most effectively is the focus of the GPP’s research and scholarly activity. While GPP faculty note that it is too early to declare... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
billion in disability benefits a year, Eldridge says. Gain Life’s existing wellness market has good prospects, although it’s highly competitive, “almost to the point of commoditization,” he adds, and the sales cycles can last up to a year. Should Gain Life View Details
Keywords: Jen McFarland Flint
- 01 Mar 2016
- News
Faculty Q&A: Price Check
How did you come to focus on algorithmic pricing? In my doctoral work at MIT, I was studying optimization, probability, and machine learning, which are essentially mathematical tools that enable us to use data to make better decisions.... View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
enterprise. Says Mittal of the Bharti model, “We’ll never have the domain knowledge that world leaders in IT or networks have. We’ve had to focus on what we know best: getting customers on to our network and... View Details
- 01 Dec 2010
- News
Do Good: Eat Chocolate
chocoholics. “I felt like I needed to focus on a natural, organic, authentic food,” Endline says during an interview at sweetriot’s offices in New York’s SoHo neighborhood. “Chocolate has a rich history, and it comes from pods of the... View Details
Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 01 Mar 2006
- News
Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)
managing call centers for insurance companies but wanted to switch from telephonic to face-to-face service, so I decided to focus on restaurants. I spent the first year at HBS researching the industry and settled on desserts. They are the... View Details
- 01 Dec 2013
- News
Curing Health Care
colleagues partnered with 1,222 hairdressers in 200 neighborhoods in the Zambian capital of Lusaka, breaking them into four groups: two groups that received different cuts of condom sales, one that received wall charts and stickers to show View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
Administration. Serafeim teaches Reimagining Capitalism: Business and Big Problems, one of several electives in the MBA Program that focus on environmental and social challenges. Given the surge of student interest in the topic, Serafeim,... View Details
Keywords: April White
- 01 Sep 2012
- News
HBS Is Committed to Increasing Alumni Engagement
engagement. Alumni focus groups and interviews have been conducted around the world to better understand the motivators and barriers to alumni engagement and to further evaluate current and proposed communication channels. There were... View Details
- 01 Sep 2020
- News
Giving Amazon the Boot
since people preferred Amazon’s free two-day shipping. Occasionally, scammers would return cheaper, used boots in Ranch Road boxes for a full refund, and Ford was anxious that an unwitting customer would wind up with the wrong product and... View Details
- 01 Jan 2008
- News
Meg Whitman, MBA 1979
that has redefined commerce. Since stepping down from eBay last spring, Whitman’s focus now lies in the public and social sectors. When Meg Whitman joined eBay in 1998, the two-year-old private company had thirty employees and $4.7... View Details
- 01 Sep 2004
- News
Nancy Hall (MBA 1974)
last year for a Social Enterprise Initiative event. Sitting at a table with several women who were current MBA students, I was surprised when they introduced themselves to each other. When I was at HBS, there were only fifty women on campus, and we all knew each other.... View Details
- 01 Sep 2012
- News
An Intellectual Capital: Some Influential HBS Ideas, at a Glance
In “Marketing Myopia” in HBR, Ted Levitt (below) famously asks “What business are you in?” and insists that customer focus be paramount. 1977 Abraham Zaleznik raises a provocative, game-changing question in... View Details
Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services
- 13 Nov 2020
- News
New Virtual Classrooms Expand Digital Learning
classroom experience has everything to do with the level of interactivity between faculty and students, and these virtual classrooms provide a better online experience.” Students log in from their respective computers all over the world and, through a View Details