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- 01 Dec 2020
- News
Finding The Right Patient-Provider Match
more quickly from in-person services to virtual. Call center workers, for example, had access to the Kyruus scheduling function online so that, Gardner says, “Overnight, they switched from working with 400 others in a large building to... View Details
Keywords: Susan Young
- 01 Mar 2009
- News
Your Taxi Is Waiting
business team needing to travel from Boston to Syracuse, New York, for example, could simply phone in the night before and book a nonstop sixty-minute flight for not much more than the cost of last-minute business-class tickets on a... View Details
- 01 Sep 2017
- News
City of Dreams
built-in frustrations of politics and, all too often, inefficiency and bureaucracy. It’s a fact Mawilmada will reference obliquely but not dwell on, as doing so does no good. “You need to give Nayana full marks for coping with this,” says Madhura Prematilleke,... View Details
- 01 Jun 2012
- News
Around the World
the field about customer preferences for new products. Second, they learned how to function as a team to bring out the best in everyone (something they practiced in FIELD 1). Third, they learned a bit of... View Details
- 01 Jun 2006
- News
One-on-One with Tom Oreck
Boulder, Colorado. The building next door to our Long Beach plant is our call center. We shut that down and transferred that function to third-party centers in Phoenix and Denver. We also did a planned shutdown at the plant and moved... View Details
- 01 Mar 2007
- News
Daniel Vasella
important to the defense side as to the attacking side. Novartis has 138 drugs in its pipeline, more than any of its competitors. How has the company become so successful at creating a culture of innovation? Initially, we spent a lot of time integrating development... View Details
- 15 Jun 2021
- News
HBS Addresses Racial Equity
demonstrating both the breadth and depth of the desire for change, as well as the tremendous frustration that has been building up over a long period of time.” In her role as senior associate dean for Culture and Community, Hammond is a member of the School’s... View Details
Keywords: Jennifer Gillespie
- 01 Feb 1997
- News
Made, Not Born: HBS Courses and Entrepreneurial Management
Amabile's classroom help him to walk the fine line between guiding his company's creative team down the path recommended by market research and stifling their creativity by giving too much direction. "What Professor Amabile's research... View Details
- 01 Jun 1996
- News
1996 Global Alumni Conference Probes "Information Revolution"
time we gathered here in 1996." Hosted by the Harvard Business School and the HBS Association of Northern California, this year's global alumni conference was the largest and, by all accounts, among the most successful ever. A team of 32... View Details
Keywords: Daniel Penrice
- 01 Jun 2020
- News
Meal Plan
Holdings, a $300 million fund with investments in several restaurant concepts including Tatte Bakery, CAVA, Life Alive, BJ’s Restaurants and Clover Food Labs. Christian, can you walk me through how the management team at Inspire Brands... View Details
- 01 Mar 2011
- News
Making Their Way
for aggressively growing our U.S.-based manufacturing operations, while incorporating a global mindset and offering our customers a true international capability.” With technology leveling the playing field, CGM can function as a globally... View Details
- 01 Apr 2002
- News
Back in Business
75 Barclay Street by fallen debris, Joe Lhota, Giuliani, Kerik, and other city officials were stunned. "At first, we couldn't comprehend that the tower had completely collapsed," Lhota recalls. "We'd been standing with First Deputy Fire Commissioner William Feehan and... View Details
- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
Business Review Press You’ve shed antiquated systems and processes. You went all-in on digital. Your teams settled into new, often better, ways of doing things. But did your organization change enough to stay competitive in the... View Details
- 01 Dec 2013
- News
Curing Health Care
back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage test results and other clinical... View Details
- 23 Jan 2019
- News
The Promise of Personalized Medicine
disease who was in very rough shape, with little to no hope and less than two years left. And so, over the course of a year, Dr. Yu and his team developed a therapeutic for this little girl, dosed her in January of 2018, and by that time... View Details
- 01 Dec 1998
- News
Managing the Business of Life
HBS in 1984. "My biggest priority has always been to ensure that my career and family life function harmoniously together," says Middlebrooks, who is now a controller for Chrysler's MOPAR Parts Division. "I love what I do at Chrysler and... View Details