Consumer Safety - Publications - Faculty & Research

02 Sep 2014
First Look

First Look: September 2

https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While services already... View Details

Keywords: Sean Silverthorne

24 Oct 2012
Research & Ideas

Want People to Save More? Send a Text

safety net for emergencies, but also would reduce financial stress and improve their quality of life. "In the private sector, a lot of startups fail, and the market provides a signal about whether the product is viable," says... View Details

Keywords: by Kim Girard

04 Mar 2014
First Look

First Look: March 4

Organizational Psychology and Organizational Behavior Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct By: Edmondson, Amy C., and Zhike Lei Abstract—Psychological safety describes people's... View Details

Keywords: Sean Silverthorne

01 Nov 2011
First Look

First Look: Nov. 1

short-term profits and returns to shareholders at the expense of worker safety and health, the environment, and society in general. In this article, I argue that a very different logic informs the practices of most high-performing and... View Details

Keywords: Sean Silverthorne

02 Feb 2010
First Look

First Look: Feb. 2

outcomes such as employment, earnings, and health and safety change when employers adopt ISO 9001. We analyzed a matched sample of nearly 1,000 companies in California. ISO 9001 adopters subsequently had far lower organizational death... View Details

Keywords: Martha Lagace

September 2019 (Revised May 2020)
Supplement

Keroche (D): Transforming the Core Business

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case describes Keroche co-founder Tabitha Karanja’s decision to exit the wine business following the Kenyan government’s 2007 increase in excise taxes on wine. In August 2007, Keroche introduced the vodka drink Viena Ice as a replacement for its fortified wines,... View Details

Citation

Purchase

September 2019 (Revised May 2020)
Supplement

Keroche (C): The Excise Tax Increase

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case discusses the Kenyan government’s decision to increase excise taxes on wines in 2007. The tax increase would cause an average increase in price of 367% on Keroche’s fortified wines. Meanwhile, Keroche’s competitor EABL had effectively lobbied the government... View Details

Citation

Purchase

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

to lift wages by $2 per hour. However, increasing wages by $1 could still leave these people with below-living wages. Second, there are cases where improving a firm’s social impact does not help financially. In some cases consumers are... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

09 Feb 2018
Research & Ideas

Big Hits: The Best of the 2018 Super Bowl Ads

reflected anxieties of the American audience, many of the brands failed to create stories that passed the acid test of good advertising—to create meaning that adds value for consumers and spur those who don’t use the products to action.... View Details

Keywords: Re: Multiple Faculty; Telecommunications

02 Jul 2001
Research & Ideas

Ray A. Goldberg

discussions. Known as the Private and Public, Scientific, Academic, and Consumer Food Policy Group (PAPSAC), the organization is dedicated to using a multidisciplinary approach to "assist the food system in evaluating the various... View Details

Keywords: by Staff; Agriculture & Agribusiness

27 Feb 2018
First Look

First Look at New Research and Ideas, February 27, 2018

We exploit households’ portfolio weights in previous years as an instrument for actual capital gains and dividends payments. We find that unrealized capital gains lead to a marginal propensity to consume (MPC) of 13% for the bottom 50% of... View Details

Keywords: Sean Silverthorne

26 Jul 2016
Research & Ideas

Where will Pokémon Go with Your Personal Information?

Shih: It has a lot of potential for misuse and could cause safety problems. It’s going to mine a load of data. The question is: do people really want to share that much information? The bargain on the modern internet is: “You’ll give me... View Details

Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

opinion and policies? What are its risks and rewards? And what is the playbook for leaders considering speaking out? The authors of this article examine those questions and explain the takeaways of their own research. One finding: View Details

Keywords: Sean Silverthorne

19 Sep 2017
First Look

First Look at New Research and Ideas, September 19

increased by 0.75 percentage points, increasing sales dispersion. Calibrating conventional inventory-ordering models, we show that to respond optimally to the observed increase in dispersion, the retailer would need to increase its cycle and View Details

Keywords: Sean Silverthorne

18 Feb 2014
First Look

First Look: February 18

To Groupon or Not to Groupon: The Profitability of Deep Discounts By: Edelman, Benjamin, Sonia Jaffe, and Scott Duke Kominers Abstract—We examine the profitability and implications of online discount vouchers, a relatively new marketing tool that offers View Details

Keywords: Sean Silverthorne

12 Apr 2010
Research & Ideas

One Report: Better Strategy through Integrated Reporting

natural for particular stakeholders to want to engage with their corporate counterparts due to a common issue focus—such as environmental groups with environment, health, and safety; consumer interest groups with product development and... View Details

Keywords: by Martha Lagace

13 May 2014
Op-Ed

The Alibaba Effect

if today's 40 percent personal savings rate is to be reduced, thereby unleashing cash to fuel new growth in consumer spending. Creating this domestic safety net will be crucial to enabling Alibaba to grow... View Details

Keywords: by Bill Kirby & Warren McFarlan; Retail

30 Mar 2010
First Look

First Look: March 30

Surveys of Consumer Finances Authors:Daniel Bergstresser and John Beshears Abstract We find evidence that households selecting adjustable-rate mortgages (ARMs) during the recent decade were disproportionately those who were less... View Details

Keywords: Sean Silverthorne

16 Sep 2008
First Look

First Look: September 16, 2008

product design features to foster reuse and recycling of components and materials. The framework also addresses policy elements that can significantly affect the cost efficiency and occupational safety hazards of end-of-life product... View Details

02 Aug 2016
First Look

August 2, 2016

households. The quality of the liquidity services provided by bank liabilities depends on their safety in case of default. Commercial bank debt is fully insured and thus provides full liquidity. However, commercial banks do not... View Details

Keywords: Sean Silverthorne

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First Look: September 2

Want People to Save More? Send a Text

First Look: March 4

First Look: Nov. 1

First Look: Feb. 2

Keroche (D): Transforming the Core Business

Keroche (C): The Excise Tax Increase

Should Industry Competitors Cooperate More to Solve World Problems?

Big Hits: The Best of the 2018 Super Bowl Ads

Ray A. Goldberg

First Look at New Research and Ideas, February 27, 2018

Where will Pokémon Go with Your Personal Information?

First Look at New Research and Ideas, January 3, 2018

First Look at New Research and Ideas, September 19

First Look: February 18

One Report: Better Strategy through Integrated Reporting

The Alibaba Effect

First Look: March 30

First Look: September 16, 2008

August 2, 2016

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