Publications

April 2007
Article

Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms

By: N. Anand, H. K. Gardner and T. Morris

How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details

Keywords: Knowledge; Innovation and Invention; Management Practices and Processes; Organizational Structure; Economy; Management Analysis, Tools, and Techniques; Experience and Expertise; Service Operations; Consulting Industry

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April 2012 (Revised July 2018)
Supplement

V-Cola: Confidential Instructions for Connie Sultant “New media” Consultant

By: Ian Larkin and Hal Movius

February 2000 (Revised March 2001)
Case

Tata Consultancy Services: High Technology in a Low-Income Country

Explores the development of the software services industry in India and the challenges facing the market leader as domestic competition intensifies and new countries attempt to replicate India's success. View Details

Keywords: Competition; Software; Information Technology Industry; India

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17 Dec 2021
News

Endowments, Foundations Turn to Consultants for Help with ESG

March 2012 (Revised July 2018)
Supplement

V-Cola: Confidential Instructions for Price Down Procurement Consultant, Down Consulting

By: Ian Larkin and Hal Movius

This is information for one of the six roles to be used in the V-Cola negotiation exercise. Please see V-Cola General Instructions (912043) and Teaching note (912042) for full information. View Details

Keywords: Negotiation

March 2010 (Revised July 2010)
Teaching Note

Eden McCallum: A Network-Based Consulting Firm (TN) (A) & (B)

By: Heidi K. Gardner and Erin McFee

Teaching Note for 410056 and 411027. View Details

Keywords: Networks; Consulting Industry

November 2021 (Revised August 2023)
Teaching Note

Deloitte’s Pixel (A), (B), (C), (D), (E): Consulting with Open Talent

By: Michael L. Tushman and Amy Klopfenstein

01 Nov 2023
News

Deloitte's Dan Helfrich on Consulting in the Post-Covid, AI-inflected New Normal

August 2021 (Revised July 2023)
Supplement

Deloitte's Pixel: Consulting with Open Talent (B) (C) (D) (E)

By: Michael Tushman, John Winsor and Kerry Herman

Video supplement to HBS Case. No. 420-003. View Details

16 Mar 2010
News

New Site Offers Free Wardrobe Advice

Keywords: apparel consulting; fashion consulting

April 2008
Case

Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)

By: H. Kent Bowen and Marcelo Pancotto

Dr. Bradford Shingleton has developed some of the highest quality eye surgery techniques in the industry. He involves his nurses and technicians in creating a surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with... View Details

Keywords: Health Care and Treatment; Independent Innovation and Invention; Service Operations; Performance Productivity; Practice; Problems and Challenges; Health Industry; Boston

August 2016 (Revised July 2018)
Case

Accenture Human Capital Strategy

By: Paula A. Price, V.G. Narayanan and James Weber

Accenture is a leading global consulting, technology, and outsourcing company. It has clients and its own operations throughout the world. This case describes the human resources and related activities necessary to deliver its services to clients. It allows students to... View Details

Keywords: Management Consulting; Technology Consulting; Outsourcing; Human Resources; Activity Based Costing and Management; Management Practices and Processes

01 Nov 2023
Podcast

Deloitte's Dan Helfrich on consulting in the post-Covid, AI-inflected new normal

How do a culture of open debate and prioritizing work-life balance help the firm navigate change while advising others on how to do the same? View Details

May 2023 (Revised May 2023)
Case

Stay or Go? Sarah Reynolds Kensington Partners

By: David G. Fubini, Amr Seifeldin and Patrick Sanguineti

Sarah Reynolds, a relatively new Partner at the global Kensington Partners strategy consulting firm, has headed the firm's Telecommunications Group for a few years. Thanks to her stellar track record with clients, she has brought the group a range of accolades and... View Details

Keywords: Consulting; Consulting Firms; Client Service; Career Management

May 2022
Case

What to Propose?

By: David G. Fubini

Two audit and financial services firms, one of which your consulting firm has supported extensively, have merged to create one of the largest audit firms in the world. The audit firm's Executive Team has requested proposals aimed at re-evaluating their internal... View Details

Keywords: Consulting; Professional Services; Governance; Presentations; Organizational Structure; Transition; Mergers and Acquisitions; Consulting Industry

26 Jun 2019
Podcast

34. Consulting on the Cusp of Disruption – Six Years Later

Through the lens of Jobs To Be Done, MBA graduates Jasmyn Beausejour and Nicolas Kernick consider the scale and complexity of the types of jobs for which clients hire the Big 3 consulting firms – McKinsey, BCG, and Bain. With the 2013 HBR article as the springboard for... View Details

March 2022 (Revised January 2024)
Case

Moksha Data: Delivering Insights for Public Service

By: Ashish Nanda and Zack Kurtovich

Moksha Data, a boutique consulting firm specializing in public sector work, started in January 2017 with a handshake between friends and a shared commitment to the principles of egalitarianism, ownership, and collaboration. The Houston-based firm had built momentum... View Details

Keywords: Professional Service Firms; Professional Service Firm; Strategy Formulation; Data; Data As A Service; Government Contracting; Consulting; Consulting Firms; Consulting Services; Entrepreneurship; Public Sector; Analytics and Data Science; Growth and Development; Strategy; Consulting Industry; Texas