Churn - Publications - Faculty & Research

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13 Jan 2009
First Look

First Look: January 13, 2009

majority of closures, however, were the new ventures themselves. Although we do find evidence for the standard story of creative destruction, the most pronounced impact was a massive increase in churning among new entrants. We argue that... View Details

Keywords: Martha Lagace

01 Jun 2019
News

City on a Hill

and cultural heritage of eastern Kentucky. By the turn of the millennium, however, financial instability, lack of a strategic plan, and leadership churn had begun to eat away at what had once been a vibrant institution with deep ties to... View Details

Keywords: Alexander Gelfand; photographed by Clay Cook

Print View - Course Catalog

and fix them? How to attract new users to a core product? How to optimize a conversion funnel? How to winback churned customers? Adding New Product Features. How to prioritize new features? How to respond to the competition? How to price... View Details