Publications

13 Jun 2021
News

Leading Systemic Change

24 Nov 2020
News

Investors Demand Climate Change Action

August 2002 (Revised February 2005)
Case

Gillette Company (D): Implementing Change

By: Rosabeth M. Kanter

How a strategic change agenda is implemented depends on leaders below the top in every function and geographic region translating the agenda into actions. But those actions do not always unfold as planned. This case examines the first 16 months of a turnaround from the... View Details

Keywords: Business History; Competitive Strategy; Strategic Planning; Change Management; Organizational Design; Organizational Culture; Organizational Change and Adaptation; Behavior; Leading Change; Retail Industry

November 2018 (Revised April 2019)
Case

Nike: Changing the Sneakers Game

By: Anita Elberse, Bryce Aiken and Howard Johnson

“Our goal is to be the kind of start-up that would terrify Nike—if Nike didn’t already own us.” Ron Faris, general manager of S23NYC, a Manhattan-based digital studio owned by sports apparel giant Nike, is on the phone with Adam Sussman, Nike’s chief digital officer.... View Details

Keywords: Digital Technology; Apparel; Fashion; Superstar; Innovation; General Management; Mobile and Wireless Technology; Strategy; Marketing Strategy; Innovation and Invention; Management; Sports; Entertainment; Digital Strategy; Apparel and Accessories Industry

03 Aug 2022
News

Hungry for Change

damaged the health of the planet, with single-use plastic from food packaging clogging landfills. Flynn had never imagined herself as an entrepreneur, but she quickly recognized that the food system was not one she could change from... View Details

Keywords: April White

Winter 1992
Article

Making Change Stick

By: M. Beer

Keywords: Change

February 2005
Article

Change Through Persuasion

By: David A. Garvin and Michael A. Roberto

Keywords: Change

Find at Harvard

April 1993 (Revised June 1993)
Background Note

Business Process Reengineering: IT-Enabled Radical Change

Provides a conceptual framework for understanding business process redesign and change management. View Details

Keywords: Change Management; Information Technology; Business Processes

01 Feb 2001
News

Changing Student Life

Inc., whose online "Campus in a Click" intranet services provide cost-effective, interactive communication for all people associated with an institution of higher learning. "We're changing student life," Jackson explained. "You remember... View Details

Keywords: Educational Services; Colleges, Universities, and Professional Schools; Educational Services; Information

25 Apr 2014
News

Agent of change

effective leader, how to bring out the best in people, how to effect change in organizations, and the importance of mission and personal responsibility," she says. "I am more excited than I have ever been about the future and my ability... View Details

TeachingInterests

Leading Change and Organizational Renewal

By: Michael L. Tushman

Market-leading organizations habitually innovate, adjust quickly to new business conditions, and seize emerging opportunities before competitors do. They perform efficiently today while continuing to explore new sources of value for tomorrow. Such companies don't just... View Details

01 Sep 2010
News

RX for Change

process is the product,” Bohmer confirms. “It’s much more than a piece of paper.” Next, Kaplan and his team introduce the Toyota Production System (TPS), which transforms the hospital’s health-care delivery model. How those enormous View Details

Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance

September 2024 (Revised January 2025)
Teaching Note

Leading Culture Change at SEB

By: Amy Edmondson and Cat Huang

Teaching Note for HBS Case No. 621-074. The Risk organization at SEB, a leading Nordic financial services group founded in 1856, undertook a culture change program focused on psychological safety, empathic listening, and strategic framing. The program enabled risk... View Details

Keywords: Risk Management; Leading Change; Organizational Culture; Decision Making; Banking Industry; Financial Services Industry; Sweden

February 2004 (Revised January 2005)
Case

Hewlett-Packard: Culture in Changing Times

By: Michael Beer, Rakesh Khurana and James Weber

HP had been a highly successful and respected company for decades. It was well known for its company culture and management practices--the HP way--which emphasized both profits and people. Changing markets, strong competitors, and the growth of its computer business,... View Details

Keywords: Acquisition; Decision Choices and Conditions; Human Resources; Leading Change; Managerial Roles; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; Adoption; Competition

Article

Accounting for Climate Change

By: Robert S. Kaplan and Karthik Ramanna

Corporations are facing growing pressure—from investors, advocacy groups, politicians, and even business leaders themselves—to reduce greenhouse gas (GHG) emissions from their operations and their supply and distribution chains. About 90% of the companies in the S&P... View Details

Keywords: Greenhouse Gas Mitigation; Social Accounting; E-liabilities; Business And The Environment; Climate Change; Corporate Social Responsibility and Impact; Environmental Sustainability

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18 May 2020
News

Big Structural Change

November 1990 (Revised July 1996)
Background Note

Note on the Recipients of Change

Examines the experiences of being a "recipient" of change and how to help individuals cope with change. The first part describes how people typically respond to changes likening it to a loss experience. The second part describes what organizations can do to help... View Details

Keywords: Change Management