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Show Results For
- All HBS Web
(11,910)
- People (42)
- News (3,557)
- Research (5,598)
- Events (28)
- Multimedia (141)
- Faculty Publications (3,111)
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- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
participants were undergraduates who needed pocket money. "Generally speaking, these were students from northeastern universities, all of whom are relatively smart, so we're not talking about the... View Details
- 03 Mar 2020
- Cold Call Podcast
Do Universities Need 2U To Create Digital Education?
- 22 Mar 2018
- Cold Call Podcast
Trump’s Populism: What Business Leaders Need To Understand
Keywords: Re: Rafael M. Di Tella
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
experts from industry. Your team needs both ML engineers (often PhD level) and top software engineers who can productize and deploy AI. (Ideally you want talent who can do both, but good luck finding them!) There's a limited supply View Details
Keywords: by Rocio Wu
- 2016
- White Paper
The High Risk of High-Fit Extensions: Why Exclusive Brands Need to Explore Beyond the Core
By: Silvia Bellezza and Anat Keinan
- 2015
- Book
What You Really Need To Lead: The Power of Thinking and Acting Like an Owner
By: Robert Steven Kaplan
Kaplan, Robert Steven. What You Really Need To Lead: The Power of Thinking and Acting Like an Owner. Boston: Harvard Business Review Press, 2015.
- September 2017
- Article
Winning the War for Talent: Modern Motivational Methods for Attracting and Retaining Employees
By: Anais Thibault-Landry, Allan Schweyer and Ashley V. Whillans
Given the struggle that many organizations face hiring and retaining talent in today's tight labor market, it is critical to understand how to effectively reward employees. To address this question, we review relevant evidence that explains the importance of workplace... View Details
Keywords: Rewards; Total Reward Strategies; Incentives; Recognition; Motivation; Psychological Needs; Employees; Retention; Motivation and Incentives; Working Conditions
Thibault-Landry, Anais, Allan Schweyer, and Ashley V. Whillans. "Winning the War for Talent: Modern Motivational Methods for Attracting and Retaining Employees." Compensation & Benefits Review 49, no. 4 (September 2017): 230–246.
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
leaders. Once we establish expectations among our direct reports, do we try to make sure that we meet them all? Where it is not possible, do we attempt to provide reasons in a timely manner? What levels of trust does your leadership... View Details
Keywords: by James Heskett
- 16 Nov 2020
- Research & Ideas
Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know.
transitions, it helps to temper the need to look decisive and have policies with the desirability of asking lots of questions. "The task of a new... View Details
Keywords: by Sean Silverthorne
- 02 Feb 2023
- Research & Ideas
Why We Still Need Twitter: How Social Media Holds Companies Accountable
the need for reporting on corporate misconduct, acting as a watchdog to help keep companies accountable for their actions. It comes at a time of upheaval in social media, with the rapid rise View Details
- 13 Aug 2014
- Lessons from the Classroom
Managing the Family Business: Entrepreneurs Needed for Long-Run Success
business reasons and family reasons why we think this is true. The Business Reasons In today's competitive environment of rapid technological change and quickly evolving industries, it doesn't pay to become too attached to current lines... View Details
Keywords: by Michael J. Roberts
- 09 Jan 2024
- In Practice
Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year
As a new year begins, the role of artificial intelligence (AI) and its impact on the future of work permeates nearly every workplace-related discussion, from diversity, equity, and inclusion goals and... View Details
- 06 Apr 2015
- Research & Ideas
After Germanwings, More Attention Needed on Employee Mental Health
members to use it." To remove the stigma, employers need to educate workers about mental illness and distinguish it from normal levels of stress. At the same time, managers must learn the legal restrictions... View Details
- July 3, 2020
- Article
Delivery Apps Need to Start Treating Suppliers As Partners
By: Scott Duke Kominers and Ian Macomber
Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
Kominers, Scott Duke, and Ian Macomber. "Delivery Apps Need to Start Treating Suppliers As Partners." Harvard Business Review (website) (July 3, 2020).
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- 05 May 2022
- HBS Case
College Degrees: The Job Requirement Companies Seek, but Don't Really Need
college degree, so qualified people are often shut out of the candidate pool before hiring managers can get a closer look at them. But especially now, when employers need workers—and workers View Details
Keywords: by Jay Fitzgerald
- 02 Jan 2019
- What Do You Think?
SUMMING UP: Do We Need an Artificial Intelligence Czar?
iStock How Should We Organize AI Oversight? There is little question about the growing importance of artificial intelligence (AI) and the need for some kind of oversight. But... View Details
- 30 Mar 2020
- Research & Ideas
Readers Ask: I Need Tips for Working at Home
Shifting to remote work raises many questions for managers and employees, especially when it happens quickly as a result of a crisis. Prithwiraj “Raj” Choudhury, the Lumry Family Associate Professor of... View Details
Keywords: by Kristen Senz
- 05 Jun 2013
- Op-Ed
Corporate Leaders Need to Step Up on Climate Change
world. In other words, such analyses don't actually measure sustainability. So what does a meaningful corporate sustainability program look like in the era of climate change? First, corporate leaders need to... View Details
Keywords: by Michael Toffel & Auden Schendler
- 07 Oct 2002
- Research & Ideas
What Leaders Need to Do To Restore Investor Confidence
concern for a wide range of constituencies—has been pushed aside and has been replaced by a technical definition of what is acceptable. So there's also no question that we need... View Details
Keywords: by Harvard Management Update