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  • All HBS Web  (4,801)
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  • All HBS Web  (4,801)
    • People  (16)
    • News  (1,596)
    • Research  (1,663)
    • Events  (29)
    • Multimedia  (68)
  • Faculty Publications  (1,136)
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  • November 1989 (Revised June 1993)
  • Case

Managing Xerox's Multinational Development Center

Describes a manager's role in developing a staff group responsible for enhancing the efficiency of Xerox's worldwide logistics and inventory management systems. Illustrates a range of management strategies for upward and lateral influence in a complex organizational... View Details
Keywords: Multinational Firms and Management
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Eisenstat, Russell A. "Managing Xerox's Multinational Development Center." Harvard Business School Case 490-029, November 1989. (Revised June 1993.)
  • 2010
  • Working Paper

Do Call Centers Promote Education? Evidence from India

By: Emily Fair Oster and Mary Bryce Millett
Over the last two decades in India there have been large increases in outsourced jobs and large increases in schooling rates, particularly in English. Existing evidence suggests the trends are broadly related. In this paper we explore how localized these impacts are;... View Details
Keywords: Job Cuts and Outsourcing; Education; Training; Geographic Location; Technology Industry; India
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Oster, Emily Fair, and Mary Bryce Millett. "Do Call Centers Promote Education? Evidence from India." NBER Working Paper Series, No. 15922, August 2010.
  • 06 Oct 2009
  • News

Harvard Business School Appoints Nobuo Sato Executive Director Of Japan Research Center In Tokyo

  • 27 Apr 2015
  • News

HBS “Topping Off” of the Ruth Mulan Chu Chao Center

  • June 2012
  • Teaching Note

Cancer Treatment Centers of America: Scaling the Mother Standard of Care (TN)

By: Rosabeth Moss Kanter and Matthew Bird
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Kanter, Rosabeth Moss, and Matthew Bird. "Cancer Treatment Centers of America: Scaling the Mother Standard of Care (TN)." Harvard Business School Teaching Note 312-089, June 2012.
  • August 2019
  • Case

Kazakhstan Railways: From the Middle of Nowhere to a Center of Trade?

By: Willy Shih and Esel Çekin
This case describes the evolution of Kazakhstan's rail connectivity strategy post-collapse of the Soviet Union and its now central role in China's Belt and Road Initiative. This meant shifting from a north-south orientation towards an east-west one, as well as the... View Details
Keywords: Geopolitics; China’s Infrastructure Exports: The ‘Belt And Road’ Initiative; Logistics; Trade; Economic Growth; Geopolitical Units; Geography; Rail Transportation; Rail Industry; Transportation Industry; Central Asia; Kazakhstan; China
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Shih, Willy, and Esel Çekin. "Kazakhstan Railways: From the Middle of Nowhere to a Center of Trade?" Harvard Business School Case 620-020, August 2019.
  • 17 Jan 2020
  • Blog Post

Going the Distance for Investment Excellence

undergraduate at Princeton University, Cameron majored in economics with a minor in finance and spent much of his senior year at the university’s interdisciplinary research centers, The Bendheim Center for... View Details
  • April 2011
  • Case

Lincoln Center for the Performing Arts: Alternative Futures

By: Allen Grossman and Coleman Radell
Ren Levy took over Lincoln Center for the Performing Arts when it was a group of warring constituents and has successfully brought a diverse group of arts organizations together. View Details
Keywords: Nonprofit Organizations; Leadership; Growth and Development Strategy; Strategy; Arts
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Grossman, Allen, and Coleman Radell. "Lincoln Center for the Performing Arts: Alternative Futures." Harvard Business School Case 311-099, April 2011.
  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

Health-care reform is more than a political football. For twenty years it's been a ground-level topic of increasing importance for the administrators, physicians, nurses, and frontline employees who interact with patients every day.... View Details
Keywords: by Julia Hanna; Health
  • June 2009 (Revised April 2011)
  • Case

Cincinnati Children's Hospital Medical Center

By: Anita L. Tucker and Amy C. Edmondson
The case describes an organization's use of the science of improvement to transform their process quality from below average to the top 10% in their industry. The case outlines the protagonist's strategy of developing internal experts who are trained in a common... View Details
Keywords: Change Management; Experience and Expertise; Leading Change; Measurement and Metrics; Service Delivery; Performance Improvement; Health Industry; Ohio
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Tucker, Anita L., and Amy C. Edmondson. "Cincinnati Children's Hospital Medical Center." Harvard Business School Case 609-109, June 2009. (Revised April 2011.)
  • April 2003 (Revised April 2009)
  • Case

Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center

By: David A. Garvin and Michael Roberto
On January 7, 2002, Paul Levy became CEO of the Beth Israel Deaconess Medical Center. He took over a troubled organization, in serious financial difficulty. This multimedia case describes the situation Levy inherited, his negotiations prior to taking the job, and his... View Details
Keywords: Communication Strategy; Decision Choices and Conditions; Leadership Style; Leading Change; Managerial Roles; Organizational Culture; Health Industry
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Garvin, David A., and Michael Roberto. "Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center." Harvard Business School Multimedia/Video Case 303-058, April 2003. (Revised April 2009.)
  • 14 Jul 2022
  • News

Three Ways Stakeholder Capitalism Delivers Excellence

  • April 2012 (Revised August 2013)
  • Case

General Motors Technical Center India – Powertrain Engineering

By: Willy Shih, William Jurist, Brian McIntosh and Helen Wang
Prabjot Nanua was proud of the growing capabilities of the General Motors Technical Center India Powertrain Engineering group that he oversaw. Since 2003, engineers there had expanded the center's capabilities, developing a reputation within GM for completing... View Details
Keywords: Decision Choices and Conditions; Business Headquarters; Research and Development; Business Strategy; Manufacturing Industry; Auto Industry; India
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Shih, Willy, William Jurist, Brian McIntosh, and Helen Wang. "General Motors Technical Center India – Powertrain Engineering." Harvard Business School Case 612-074, April 2012. (Revised August 2013.)
  • 11 Sep 2012
  • News

Harvard conducts case study on Farhan's Excel Entertainment

  • 24 Mar 2008
  • News

Harvard Business School Appoints Anjali Raina Executive Director Of India Research Center In Mumbai

  • 28 Sep 2018
  • News

HBS’s Rock Center for Entrepreneurship Names 2018-2019 Entrepreneurs-in-Residence

  • February 1997 (Revised September 1998)
  • Case

American Management Systems, Inc.: The Knowledge Centers

By: Dorothy A. Leonard and Sylvia Sensiper
Senior management at AMS, a business and information technology consulting company, is growing at 28% annually and assimilating 1,800 new hires a year. AMS has recently instituted a new knowledge management strategy, a group of six knowledge centers (virtual... View Details
Keywords: Information Technology; Innovation and Management; Technological Innovation; Knowledge Management; Management Teams; Business Strategy; Consulting Industry; United States
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Leonard, Dorothy A., and Sylvia Sensiper. "American Management Systems, Inc.: The Knowledge Centers." Harvard Business School Case 697-068, February 1997. (Revised September 1998.)
  • 01 Feb 2000
  • News

Spangler Center in Top Form

in the construction of the new campus center. "The Spangler Center will literally transform this campus," Dean Kim B. Clark told over one hundred hardy souls who turned out for the event. C.D. ("Dick")... View Details
  • Web

Global Research Centers - Faculty & Research

Global Research Centers Global Research Centers Facilitating faculty research and case development on an international scale. Our unprecedented network of research View Details
  • May 1997
  • Case

Center for Women & Enterprise: Looking for a Director of Development with "The Scrappiness Factor"

By: Thomas J. Kosnik and Natalie Zakarian
Andrea Silbert is founder of the Center for Women & Enterprise, a nonprofit with a mission to empower women to become economically self-sufficient and prosperous through entrepreneurship. She must select a new senior sales executive, decide how to share... View Details
Keywords: Decisions; Selection and Staffing; Entrepreneurship
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Kosnik, Thomas J., and Natalie Zakarian. Center for Women & Enterprise: Looking for a Director of Development with "The Scrappiness Factor". Harvard Business School Case 597-077, May 1997.
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