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  • All HBS Web  (444)
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  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

wagon wheel factory after the car has been invented.—Alex Urquhart, GE Commercial Finance This has been a critical motivational point for Phanstiel at PacifiCare. When the company unveiled its growth plans to employees, people were so... View Details
Keywords: by Paul Michelman
  • 17 Sep 2013
  • First Look

First Look: September 17

In some cases, people can spare themselves the trouble of deliberation and instead "decide by mind wandering" yet experience no decrease in satisfaction. September 2013 Review of Financial Studies Expectations of Returns and... View Details
Keywords: Sean Silverthorne
  • 09 Jul 2018
  • Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

ago. Or the first Newton, Tang, or Roomba. Everyone knows and understands a better mousetrap when they see one—no selling skills really required. But a 3-D printer? Why would I want that? How much does it cost to maintain? What’s wrong with my current method for making... View Details
Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail
  • 25 Sep 2006
  • Research & Ideas

How Software Platforms Revolutionize Business

access to many diverse transactions through a single device, be it a mobile phone, a videogame system, an iPod, a car navigation system, etc. Q: Software platforms naturally lead to multi-sided business but Apple seems to be the outlier... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 16 Jun 2015
  • First Look

First Look: June 16, 2015

over time and may be tempted to ape someone else's system, and so they will find it difficult to align different parts of the organization with shared priorities. As Corning, a leader in glass and materials science, has found, an... View Details
Keywords: Sean Silverthorne
  • 09 Jan 2019
  • Research & Ideas

The UK Needs a Bold Strategy Around Competition to Survive Brexit

Professor at HBS. Far from a drag, he argues, being part of Europe was a key competitive advantage for Britain. Its economy benefitted more from EU funding than it contributed, even as a net contributor to the EU budget. Immigration was a... View Details
Keywords: by Michael Blanding
  • 02 Feb 2015
  • Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

but can't afford the hefty prices for designer originals? Rent the Runway allows fashionistas to use those dresses and accessories at affordable rates. The company has decoupled the value part of the process—experiencing haute... View Details
Keywords: by Michael Blanding
  • 12 Apr 2018
  • Op-Ed

Op-Ed: The Trouble with Tariffs

active ingredients for anti-nausea drugs, even the drug inside an EpiPen. There were also more mundane items like milking machine parts and telescopic gunsights for rifles. The careful selection avoided high-profile items like smartphones... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
  • 06 Jan 2003
  • What Do You Think?

China: The Next Big Market Opportunity or the Next Big Bubble?

Original Article It was recently announced in somewhat wondrous tones that new car sales in China this past year exceeded one million. Reports in BusinessWeek and Forbes trumpet the growth of China and the size and promise of Chinese... View Details
Keywords: by James Heskett
  • 29 May 2006
  • Research & Ideas

Why CEOs Are Not Plug-and-Play

and where to cut was clearly a plus for Carlos Ghosn, who is not a GE alumnus but is one of the cases we teach on a new CEO widely known for transforming the nearly bankrupt Japanese auto manufacturer Nissan into one of the world's most successful View Details
Keywords: by Boris Groysberg, Andrew N. McLean & Nitin Nohria; Employment
  • 18 Nov 2010
  • Research & Ideas

GM’s IPO: Back to the Future

would take 30 days. Bush apparently concluded that GM would not fail during the remaining days of his watch, and Obama was not willing to see the US auto sector implode as a result of the bankruptcy of GM. Studies showed that the loss of GM would devastate the auto... View Details
Keywords: by Staff; Auto
  • 12 May 2003
  • Research & Ideas

How Hot is the “Hot Spot” Business?

new line of business. (Starbucks partners with hot-spot provider, T-Mobile and Hewlett-Packard to offer users subscription plans that average under $40 per month.) We are moving to a time when broadband will be totally ubiquitous, part of... View Details
Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications
  • 30 Aug 2010
  • Research & Ideas

Turning Employees Into Problem Solvers

service organizations also benefit from worker input. But people, it goes without saying, are harder to work on than cars and hotel rooms. Two Managerial Processes That Helped "Hospitals are enormously complex," Toffel observes. "Imagine... View Details
Keywords: by Julia Hanna; Health
  • 15 May 2018
  • First Look

New Research and Ideas, May 15, 2018

negotiation. Yet unlike professionals such as litigators, journalists, and doctors, who are taught how to ask questions as an essential part of their training, few executives think of questioning as a skill that can be honed—or consider... View Details
Keywords: Dina Gerdeman
  • 06 Nov 2006
  • Research & Ideas

How South Africa Challenges Our Thinking on FDI

except at the innovation frontier where we do see foreign companies setting up. So even as many in South Africa would see the acquisition of a successful company as potentially not the right kind of direct investment, the fact that it will occur is View Details
Keywords: by Martha Lagace
  • 12 Oct 1999
  • Research & Ideas

Rapid Response: Inside the Retailing Revolution

Once upon a time, suppliers held all the cards. Henry Ford's dictum that consumers could have any color car they wanted as long as it was black proved wrong in the extreme, but for years manufacturers in this country kept their hands... View Details
Keywords: by James E. Aisner; Apparel & Accessories; Fashion; Consumer Products; Manufacturing; Retail
  • 25 Sep 2000
  • Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

despite rates comparable to or better than those offered in this country. Deighton and Barwise also warn that interacting digitally with marketers may not remain a favorite use of consumers' scarce leisure time, especially after the novelty is no longer View Details
Keywords: by Peter K. Jacobs
  • 26 Feb 2014
  • Research & Ideas

How Grocery Bags Manipulate Your Mind

out that an everyday item has the power to act as both angel and devil every time we go to the grocery store. It lurks in car trunks and pantries all over the world, waiting to guide us simultaneously down paths of virtue and vice. What... View Details
Keywords: by Carmen Nobel; Retail
  • 03 Apr 2019
  • Book

Fintech's Game-Changing Opportunities for Small Business

These are important livelihoods for Americans and the number is growing with the gig economy and the opportunity to work remotely. Then there are about 4 million Main Street businesses: coffee shops, dry cleaners, and car repair... View Details
Keywords: by Martha Lagace; Banking; Financial Services
  • 30 May 2017
  • First Look

First Look at New Research and Ideas, May 30

identified by KT’s team include the Internet of Things (including connected cars and smart city/homes), media, health, energy, and security and surveillance, which might provide some quick wins both in terms of revenues and market lead.... View Details
Keywords: Sean Silverthorne
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