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- All HBS Web
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- People (3)
- News (328)
- Research (1,183)
- Events (7)
- Multimedia (9)
- Faculty Publications (660)
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- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
like push email with its BlackBerry Enterprise Server. This gave them a first-mover advantage, but as technology improved and data capabilities on wireless voice networks evolved rapidly and took off, the advantage turned to a burden with... View Details
- 01 Mar 2015
- News
Fıelds of Gold
and climate of bordering Iran, is capable of producing saffron that bests the benchmark in color, taste, and aroma, says the cofounder of the new social enterprise company Earth2Globe. The still-small 1,700 acres of Afghanistan’s saffron... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
and Heskett are working on a book, tentatively titled Out in Front: Building High Capability Service Organizations, to be published later this year. Professor W. Earl Sasser, Jr., joined them in writing Service-Profit Chain Management,... View Details
Keywords: Susan Young
- 01 Sep 2013
- News
A Hollywood Backstory
Armbruster Photo courtesy of Michael Armbruster While Hollywood is more than capable of glorifying the cardinal sins, it's also adroit at depicting our shortcomings as human beings. Good protagonists in stories (and in life) think,... View Details
- 01 Dec 2002
- News
GE's Jeff Immelt
and alternative energy development. China is capable of steady growth over the coming years and will continue to be a key component of GE's global strategy, he added, provoking a question from one audience member regarding the propriety... View Details
- 01 Jun 2000
- News
Flexibility Is Key to Product Development in Internet Time
partnership helped them find errors in the initial version, as well as add new features to it." Such collaboration allows a search engine like Yahoo!, for example, to respond to customer requirements by adding new types of personalized search View Details
Keywords: Judith A. Ross
- 01 Sep 2024
- News
Reduce, Reuse, Recycle
Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details
Keywords: Jennifer Meyers
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
early-stage venture capital firm Glasswing Ventures, Seseri is more focused on today’s “narrow” artificial intelligence: technology capable of mimicking human thought processes and learning when applied to a specific task. “If you go... View Details
Keywords: April White
- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
managerial model emerging out of these capabilities the "sense-and-respond" approach. He and HBS professor Stephen P. Bradley explore the implications of this paradigm shift in their upcoming book, Sense and Respond: Capturing the Value... View Details
Keywords: Elaine Gottlieb
- 01 Jun 1998
- News
HBS Forum: Business Leadership in the Social Sector
observed, "United's experience with mentoring is a great example of how these businesses have learned and built new capabilities precisely because of their involvement with challenging societal needs." View Details
- 01 Apr 1999
- News
Short Takes
internal intranet, "thereby allowing customers to serve themselves through their own computers within their own organizations." Nolan also points to Microsoft founder Bill Gates's strategy of holding computer prices relatively constant and exploiting the computer's... View Details
Keywords: Eileen K. McCluskey
- 01 Sep 2012
- News
Faculty Books
underinvestment in manufacturing. They argue that companies must reinvest in the collective operational capabilities underpinning the development of new products and processes. Only by reviving this “industrial commons” can expertise and... View Details
- 01 Apr 2001
- News
William Fung: E-Commerce and Efficiency
run, while still allowing each of the customers some choice in fabric type, color, and logo embroidery. This capability has opened a new, fast-growing market segment for Li & Fung. Innovation in management is something that company... View Details
- 01 Mar 2007
- News
Microsoft’s Ballmer Makes His Pitch
Microsoft’s Windows operating system and Office suite of products, Ballmer dismissed the challengers as caring more about altruism than profit. He insisted there will continue to be demand for Microsoft software that delivers feature-rich View Details
- 01 Jun 2013
- News
Faculty Books
goals: assessing strengths and weaknesses; understanding passions (and translating them into career opportunities); knowing themselves; exhibiting character and leadership traits that help them go from good to great; creating mutually beneficial relationships; and... View Details
- 15 Sep 2015
- News
Easing the Costs of Saving a Child
thought highly efficient and capable of helping many children,” says Taylor. “Then, a middleman ran away with the money, and I thought, ‘Oh goodness, this reminds me that due diligence is equally critical for nonprofits as for... View Details
Keywords: Jill Radsken
- 25 Mar 2018
- News
Modernizing Infrastructure Management
assess taxes for all the properties within their county. “An interactive digital mapping brought that capability to them. And that really benefited the communities because everyone knew they were being treated fairly. And we have grown... View Details
- 01 Sep 2009
- News
Make the Most of HBS Alumni Resources
wisely to meet those needs. The board, a diverse group of almost fifty MBA, Doctoral, and Executive Education graduates, works with the School’s leadership to develop programs and resources for alumni. Over the past year, and under the View Details
- 11 Mar 2020
- News
Making It Rain
business dashboards, and other tools for clients. The end results are “microweather” forecasts for clients ranging from major airlines to roofing companies to individual users through a smartphone app. “We’re the only private weather company that is View Details
Keywords: Lisa Scanlon Mogolov
- 23 May 2019
- News
Álvaro Rodríguez Arregui, MBA 1995
honesty and sincere devotion. He’s not inclined to—or even capable of—sugarcoating the truth. At the same time, everyone close to him completely relies on his unwavering support. It is no surprise that this combination of traits has... View Details
Keywords: Susan Young