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Show Results For
- All HBS Web
(1,013)
- People (1)
- News (401)
- Research (398)
- Events (2)
- Multimedia (1)
- Faculty Publications (53)
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- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
joint venture with Toyota called NUMMI, approximately fifteen years ago. However, despite Toyota's openness and the genuinely honest efforts by other companies over many years to emulate Toyota, no one had yet matched Toyota in terms of... View Details
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
The pandemic is winding down, and the world is moving toward an endemic approach. In the world's COVID-19 epicenter, New York City, businesses, restaurants, and Broadway have reopened now that 4 million New Yorkers have been vaccinated. Testing View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
firms are able to avoid defensiveness and resulting blindness. HCHP firms institutionalize what I call Learning and Governance Systems, a means for having honest, collective, and public conversations with key people at lower levels about... View Details
Keywords: by Martha Lagace
- 01 May 2020
- What Do You Think?
Does Remote Work Mix with Organizational Culture?
greatest threat for years to come centers on talent." The organization's culture has been an important competitive advantage for the Company. As she describes it, "You're likely to meet your new set of best friends when you join... View Details
Keywords: by James Heskett
- 18 Apr 2000
- Research & Ideas
Learning in Action
initial role was to capture lessons from the National Training Centers where troops engage in long, simulated battles to test their readiness and skills. As the Army's mission broadened to include 'operations other than war' such as fire... View Details
Keywords: by David A. Garvin
- 31 Jan 2018
- Research & Ideas
American Idle: Workers Spend Too Much Time Waiting for Something to Do
example, at a call center in which the number of calls fluctuates. In other cases, however, managers may allocate work poorly, leaving employees with nothing to do, or... View Details
Keywords: by Michael Blanding
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
centers into more nimble operations that can sustain its renewed brands far into the 21st Century. Nancy F. Koehn, James E. Robison Professor Of Business Administration: General Motors was formed in 1908, the same year Henry Ford brought... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
honest conversation, to undermine their ability to develop a trust-based culture for years to come. Michael Beer is the Cahners-Rabb Professor of Business Administration, Emeritus, co-founder and director of TruePoint Partners, and the View Details
Keywords: by Dina Gerdeman
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
who happen to be in excess supply around Oxford or Cambridge. And you may place your lead marketing operation in Japan where your consumers are most demanding. Specialization is about where you create centers of excellence—and that may or... View Details
Keywords: by Cynthia Churchwell
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
individuals. In response to the recent scandals, politicians and government officials have stepped in to pass new laws and create new regulations, while prominent persons on Wall Street and elsewhere in the business community have issued their own View Details
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
“Managers should make the call on high-level priorities, so employees can focus on their best work.” Here are 10 ways that leaders can support employees who are working remotely during an unprecedented and uncertain time: 1. Communicate... View Details
Keywords: by Dina Gerdeman
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
following the steps a customer takes to select, buy, and consume a product or service. You call these situations “decoupling.” Could you give an example? Teixeira: A great example of decoupling is an insurance startup View Details
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
salesperson handles those issues slightly differently. It’s hard to train for that because everyone has a different style and way of talking to customers.” Tackling reticence and resistance at a call center... View Details
Keywords: by Michael Blanding
- 30 Aug 2004
- Research & Ideas
Real Estate: The Most Imperfect Asset
Finance II, students learn about the Rule of One Price, or why two people do not always pay the same. Students learn what professor Peter Tufano calls the "Matrix of Imperfections" in the capital markets, such as transaction... View Details
- 25 Aug 2003
- Research & Ideas
Why IT Does Matter
dropped. Similar situations have transpired with the advent of digitized photography, use of radio frequencies for various handheld IT appliances, and the development of such products as elevators that call in to the service View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
function more at the center of things and avoids a risky conversation with the CEO about why training might not solve the problem. “It is threatening, which is why most people don’t want to go through what we View Details
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
pandemic) that challenge traditional economic theory centered on the so-called Phillips curve. It’s a simple economic model named after the economist who explored the positive relationship between low unemployment and higher wage rates.... View Details
Keywords: by James Heskett
- 03 Jul 2008
- What Do You Think?
Are Followers About to Get Their Due?
that most job descriptions imply that 'diehard' or 'activist' employees would serve the organization best. Typical desirable traits include 'passionate, dynamic, energetic, devoted.' Where are the calls for job applicants who are 'calm,... View Details
Keywords: by Jim Heskett
- 29 Aug 2005
- Research & Ideas
How Organizations Create Social Value
Success in Social Enterprise," ending August 1. This two-year study was the second carried out by SEKN since it was founded in 2001 as a research partnership between HBS and leading business schools in Latin America and Spain. SEKN's research View Details
Keywords: by Manda Salls
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
big, it typically requires a different business model. Even worse, incumbents are now at the mercy of asymmetric skills. Remember, disruptive innovations typically introduce new benefits to a market, usually centered on convenience,... View Details