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  • 10 Dec 2013
  • First Look

First Look: December 10

from "real work." But when Google's people analytics team examined the value of managers, applying the same rigorous research methods the company uses in its operations, it proved the skeptics wrong. Mining data from employee surveys, View Details
Keywords: Sean Silverthorne
  • 16 Sep 2014
  • First Look

First Look: September 16

seven large institutions. These direct investments perform better than public market indices, especially buyout investments and those made in the 1990s. Outperformance by the direct investments, however, relative to the corresponding... View Details
Keywords: Sean Silverthorne
  • 04 Aug 2021
  • Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

reports of their peers." Recruit’s performance appraisal system, Will-Can-Must, is designed to help employees build their future. Will asks employees what they want to do now and over the next three years; Can assesses employees’ current... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 20 Mar 2013
  • Research & Ideas

How CEOs Sustain Higher-Ambition Goals

and help build a better world while we are still striving to deliver high performance for the enterprise. Managing that tension is difficult." HBS invited the executives to the second Higher Ambition CEO Leadership Conference, held... View Details
Keywords: by Dina Gerdeman
  • 05 Jun 2006
  • Research & Ideas

Using Competition to Reform Healthcare

Business definition always involves a geographic component. A health care provider must understand the geographic market or service area over which it must compete. Otherwise, the provider will misunderstand the true benchmarks for View Details
Keywords: by Michael E. Porter; Health
  • 20 Dec 2016
  • First Look

December 20, 2016

issue high-headline-rate and more complex products in low-rate environments. Finally, we find that high-headline-rate and more complex products are more profitable for banks, and that their ex post performance is lower. Publisher's link:... View Details
Keywords: Carmen Nobel
  • 03 Jan 2017
  • First Look

January 3, 2017

Performance Goals and Incentives This module explains how managers use performance goals and incentives to ensure that employee actions align with the strategy of the organization. We demonstrate how to use... View Details
Keywords: Carmen Nobel
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

infighting, and allegations of corruption. The district was by far the lowest performing in the state, and nearly half of its 125 schools failed to meet their adequate yearly progress goals in 2004 as required by the federal No Child Left... View Details
Keywords: by Sarah Jane Gilbert; Education
  • 12 Apr 2016
  • First Look

April 12, 2016

be correctly informed, uninformed, or misinformed about market prices. We find that repair shops quote higher prices to callers who cite a higher benchmark price. We find that women are quoted higher prices than men when callers signal... View Details
Keywords: Sean Silverthorne
  • 20 Sep 2011
  • First Look

First Look: September 20

associated with risky lending in the corporate loan market by examining the performance of individual loans held by CLOs. We employ two different datasets that identify loan holdings for a large set of CLOs and find that adverse selection... View Details
Keywords: Sean Silverthorne
  • 10 Mar 2015
  • First Look

First Look: March 10

failed ventures, but also to allow managers of going concerns to divest stores in efforts to enhance performance and to change strategy. The operations literature has examined product liquidation, but retail store liquidation differs... View Details
Keywords: Carmen Nobel
  • 16 Dec 2008
  • First Look

First Look: December 16, 2008

city, state and federal level, and explores the role of economic and cluster performance through 2005. Detailed historical economic and social data allows for an evaluation of policy results. The case finishes with Mayor Michael Bloomberg... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2009
  • News

Cynthia Carroll

several fatalities there. There were 28,000 employees at that mine; we brought people up from below ground and worked to retrain and refocus them. We lost millions of dollars while production was curtailed, but it was the right thing to do. We’ve improved our safety... View Details
Keywords: Garry Emmons; Management; Mining
  • 17 Jun 2014
  • First Look

First Look: June 17

  Publications August 2013 California Management Review What Impact? A Framework for Measuring the Scale & Scope of Social Performance By: Ebrahim, Alnoor, and V. Kasturi Rangan Abstract—Organizations with social missions, such as... View Details
Keywords: Sean Silverthorne
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

percent increase in housing prices. Moreover, Yelp measures of local business activity provide leading indicators for housing price changes and help to forecast which neighborhoods are gentrifying. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 08 Apr 2014
  • First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial View Details
Keywords: Sean Silverthorne
  • 03 May 2004
  • Research & Ideas

Business History around the World

class system, or an alleged "anti-industrial" bias of its social elite, or the post-1945 flirtation with socialism and extensive state intervention. We maintain that comparisons which use the United States as a benchmark can be... View Details
Keywords: by Cynthia Churchwell
  • 22 Jan 2019
  • First Look

New Research and Ideas, January 22, 2019

experiencing a threat to their abilities, individuals who misrepresent their performance as better than it actually is boost their feelings of competence. We situate these findings in the literature on self-protection. We show that this... View Details
Keywords: Dina Gerdeman
  • 25 Feb 2014
  • First Look

First Look: February 25

Corporate Performance By: Brochet, Francois, Maria Loumioti, and George Serafeim Abstract—Using conference call transcripts to measure the time horizon that senior executives emphasize when they communicate with investors, we develop a... View Details
Keywords: Sean Silverthorne
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=54596 Relative Performance Benchmarks: Do Boards Follow the Informativeness Principle? By: Ma, Paul, Jee Eun Shin, and Charles C.Y. Wang Abstract— We examine whether and to what extent... View Details
Keywords: Dina Gerdeman