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    V.G. Narayanan

    Professor Narayanan is the Thomas D. Casserly, Jr. Professor of Business Administration, and Senior Associate Dean of Executive Education and HBS Online. His research focuses on management accounting with an interest in performance evaluation and incentives... View Details

    Keywords: accounting industry; banking; service industry; telecommunications; health care
    • 30 Apr 2024
    • Book

    When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

    basis, were assigned daily sales quotas. For hitting their targets, employees could earn bonuses of up to $2,000 per quarter on top of their quarterly base salary of $7,500. Daily scorecards ranked individual employees against sales... View Details
    Keywords: by Dina Gerdeman
    • 01 Nov 2017
    • What Do You Think?

    What Are the Real Lessons of the Wells Fargo Case?

    David DeSteno, Who Can You Trust?, reminded us that “90% of people—most of whom identify themselves as morally upstanding—will act dishonestly to benefit themselves if they believe they won’t get caught.” Possible remedies were suggested by Dino Ferrari (“They should... View Details
    Keywords: by James Heskett; Banking
    • March 1999 (Revised April 2017)
    • Teaching Note

    Citibank: Performance Evaluation

    By: Robert Simons and Antonio Dávila
    Teaching Note for (9-198-048). View Details
    Keywords: Strategy And Execution; Management Control Systems; Performance Measures; Performance Evaluation; Balanced Scorecard; Banking Industry
    Related
    • 26 Mar 2006
    • Research & Ideas

    The Office of Strategy Management

    coordinating role to help bring strategy to fruition. For this e-mail Q&A, Kaplan, the Baker Foundation Professor at Harvard Business School, teamed up with colleague Andrew Pateman, Principal of the Balanced View Details
    Keywords: by Martha Lagace
    • 27 Apr 2016
    • Research & Ideas

    How the FBI Reinvented Itself After 9/11

    both design and identity. This involved establishing a strategy management system based in part on best practices that had been successful in the corporate world: He and his team implemented the balanced View Details
    Keywords: by Carmen Nobel
    • September 2022 (Revised January 2023)
    • Case

    DBS: Purpose-Driven Transformation

    By: Ranjay Gulati, Adina Wong, Dawn H. Lau and Joseph Mesfin
    Singapore-based bank DBS went through three waves of purpose-driven transformation, overhauling the bank’s systems, upgrading employee skills, and re-centering its customer focus, with the bank’s purpose growing bolder with each key milestone achieved. Find out how the... View Details
    Keywords: Transformation; Alignment; Business Strategy; Balanced Scorecard; Technology Adoption; Mission and Purpose; Change Management; Banking Industry; Financial Services Industry; Asia; Singapore
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    • Web

    Topics - HBS Working Knowledge

    (19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30) Behavioral Finance (7) Behavior... View Details
    • Web

    Faculty - Creating Emerging Markets

    Research Interests : competitive advantage , competitive strategy , game theory Srikant M. Datar George F. Baker Professor of Administration Dean of the Faculty Research Interests : balanced scorecard ,... View Details

      Dutch Leonard

      Herman B. ("Dutch") Leonard is Eliot I. Snider and Family Professor of Business Administration at the Harvard Business School and the George F. Baker, Jr. Professor of Public Sector Management at Harvard University's John F. Kennedy School of Government. In... View Details

      Keywords: education industry; federal government; health care; nonprofit industry; state government
      • Web

      Accounting & Management Awards & Honors - Faculty & Research

      Campbell : Winner of the 2018 Journal of Management Accounting Research Best Paper Award for "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24" with Srikant... View Details
      • 09 Jul 2020
      • Research & Ideas

      It’s Time to Reset Decision-Making in Your Organization

      a hierarchy that flows from the most enduring element, the corporate mission, through values, vision, strategy, and, ultimately, the implementation and monitoring of that strategy via tools such as balanced View Details
      Keywords: by Boris Groysberg and Sarah Abbott

        James L. Heskett

        James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

        • 30 Jul 2001
        • What Do You Think?

        What’s the Future of Corporate Governance?

        could adversely affect non-financial indicators used as inputs for corporate governance. Vaddi provides a list of questions that need to be answered if a "public" balanced scorecard of... View Details
        Keywords: by James Heskett
        • June 2013 (Revised July 2017)
        • Case

        Angus Cartwright IV

        By: Kenneth J. Hatten, William J. Poorvu, Howard H. Stevenson, Arthur I Segel and John H. Vogel, Jr.
        Judy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case... View Details
        Keywords: Acquisition; Cash Flow; Investment Return; Investment Portfolio; Taxation; Balanced Scorecard; Valuation
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        • December 1997 (Revised October 1999)
        • Case

        Citibank: Performance Evaluation

        By: Robert L. Simons and Antonio Davila
        Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a... View Details
        Keywords: Performance Evaluation; Balanced Scorecard; Business Strategy; Customer Satisfaction; Performance Expectations; Decisions; Motivation and Incentives; Quality; Banking Industry
        Related
        • Web

        Strategy Execution Online Course | HBS Online

        Control Systems Introducing the Three Wheels of Profit Planning Building a Balanced Scorecard Selecting Goals and Measures Powering up Performance Goals with Incentives, Part I Powering up Performance Goals... View Details
        • December 2009 (Revised September 2014)
        • Case

        TD Canada Trust

        By: Dennis Campbell and Brent Kazan
        The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and... View Details
        Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada
        Related
        • June 1975 (Revised September 2004)
        • Case

        Angus Cartwright III

        By: Kenneth J. Hatten, William J. Poorvu, Howard H. Stevenson, Arthur I. Segel and John H. Vogel, Jr.
        Judy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case... View Details
        Keywords: Acquisition; Cash Flow; Investment Return; Investment Portfolio; Taxation; Balanced Scorecard; Valuation
        Related
        • 03 Jan 2011
        • Research & Ideas

        Most Popular Articles of 2010

        doctoral student Julia Adler-Milstein, Harvard School of Public Health professor Sara Singer, and HBS professor Michael W. Toffel examine this question in a hospital setting. Conceptual Foundations of the Balanced View Details
        Keywords: by Staff