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Publications

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  • All HBS Web  (879)
    • News  (173)
    • Research  (640)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (381)

Show Results For

  • All HBS Web  (879)
    • News  (173)
    • Research  (640)
    • Events  (3)
    • Multimedia  (2)
  • Faculty Publications  (381)
← Page 7 of 879 Results →
  • spring 1991
  • Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
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Schlesinger, Leonard A., and James Heskett. "Breaking the Cycle of Failure in Services." MIT Sloan Management Review 32, no. 3 (spring 1991): 17–28.
  • March 2025
  • Article

Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice

By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell
Companies are facing increased pressure to “walk the talk” on diversity, equity, and inclusion (DEI) in their operations. One specific call-to-action from stakeholders is the public disclosure of EEO-1s. Companies with 100+ employees are federally mandated to annually... View Details
Keywords: Consumer Behavior; Corporate Disclosure; Diversity; Employees; Perception
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Balakrishnan, Maya, Jimin Nam, and Ryan W. Buell. "Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice." Production and Operations Management 34, no. 3 (March 2025): 457–474.
  • March 2002 (Revised July 2002)
  • Case

TiVo in 2002: Consumer Behavior

Brodie Keast is anxious to understand the sharp contrast between the inertia of prospects and the deep emotional response shown by converted users of TiVo. After an overview of the company's situation and problems, the case focuses on different kinds of data (sales... View Details
Keywords: Consumer Behavior; Television Entertainment; Entertainment and Recreation Industry
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Wathieu, Luc R., and Michael A. Zoglio. "TiVo in 2002: Consumer Behavior." Harvard Business School Case 502-062, March 2002. (Revised July 2002.)
  • Research Summary

War & Peace

By: Deepak Malhotra
A second stream of research looks at issues related to conflict resolution in the context of international and ethno-political conflict, and in particular, at the role of negotiation in ending armed conflicts.  I launched a new course at HBS entitled "War & Peace:... View Details
  • July–August 2020
  • Article

Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work

By: Brad Bitterly and Alison Wood Brooks
Humor is widely considered essential in personal relationships, but in leaders, it’s seen as an ancillary behavior. Though some leaders use humor instinctively, many more could wield it purposefully. Humor helps build interpersonal trust and high-­quality work... View Details
Keywords: Managing People; Humor; Leadership; Relationships
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Bitterly, Brad, and Alison Wood Brooks. "Sarcasm, Self-Deprecation, and Inside Jokes: A User's Guide to Humor at Work." Harvard Business Review 98, no. 4 (July–August 2020): 96–103.
  • 04 Jun 2012
  • News

Customers Don't Want More Features

  • Research Summary

Ethics & Politics of Emerging Technologies

In this stream of research, my collaborators and I investigate the ethical, political, and social implications of computational technologies. 

In this work, I often collaborate with academic colleagues in computer science by helping to... View Details
Keywords: Artificial Intelligence; Algorithms; Computational Social Science
  • June 10, 2022
  • Article

What Top Executives Can Learn from Junior Employees

By: Rosabeth Moss Kanter
Having reached the pinnacle of their careers, many top executives think their learning days are over. Their role, as they see it, is to make pronouncements, define strategy and impart to others the benefits of their vast experience—that is, to tell the employees below... View Details
Keywords: Executives; Mentoring; Innovation; Leadership; Employees; Learning; Change
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Kanter, Rosabeth Moss. "What Top Executives Can Learn from Junior Employees." Wall Street Journal (online) (June 10, 2022).
  • Article

Assessing the Impact of CEO Activism

By: Aaron K Chatterji and Michael W. Toffel
CEO activism refers to corporate leaders speaking out on social and environmental policy issues not directly related to their company’s core business. Distinct from nonmarket strategy and traditional corporate social responsibility, the recent wave of CEO activism... View Details
Keywords: Business And Society; Leadership; Policy; Ethics; Values and Beliefs; Governance; Social Issues; Corporate Social Responsibility and Impact; Public Opinion
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Chatterji, Aaron K., and Michael W. Toffel. "Assessing the Impact of CEO Activism." Organization & Environment 32, no. 2 (June 2019): 159–185. (Profiled in the New York Times, Harvard Business Review, Forbes, Chief Executive magazine, CEO magazine, and by Edelman and Weber Shandwick.)
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

attitudes about the CEO’s company. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50763 Can Staggered Boards Improve Value? Evidence from the Massachusetts Natural Experiment By: Daines, Robert, Shelley Xin Li,... View Details
Keywords: Dina Gerdeman
  • 12 Aug 2021
  • News

Delta Variant Hasn’t Yet Changed Many Return-to-Office Plans

  • Research Summary

Business Leaders and the Social Sector

By: James E. Austin
This research involed a multifaceted, multi-year study of corporate and business leader involvement in the social sector. This examined: the extent and nature of, and motivation for, Harvard Business School graduates' involvement with nonprofit and social-sector ... View Details
  • 2008
  • Other Unpublished Work

Punctuated Identities and the Careers of Professional Women

This paper proposes a punctuated equilibrium model of identity change to explain how professional women's career goals and attitudes can change rapidly and dramatically during mid-career years. Data collected from interviews of 43 women alumni of an elite business... View Details
Keywords: Work-Life Balance; Decision Choices and Conditions; Identity; Personal Development and Career; Gender
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Kim de Vitton, Una. "Punctuated Identities and the Careers of Professional Women." 2008.
  • 25 May 2022
  • News

How Economic Interdependence Fosters Alliances and Democracy

  • 2014
  • Article

Thought Calibration: How Thinking Just the Right Amount Increases One’s Influence and Appeal

By: Daniella Kupor, Zakary L. Tormala, Michael I. Norton and Derek D. Rucker
Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less thoughtfully can shape perceptions of those... View Details
Keywords: Thoughtfulness; Liking; Social Influence; Decisions; Attitudes; Cognition and Thinking; Power and Influence
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Kupor, Daniella, Zakary L. Tormala, Michael I. Norton, and Derek D. Rucker. "Thought Calibration: How Thinking Just the Right Amount Increases One’s Influence and Appeal." Social Psychological & Personality Science 5, no. 3 (April 2014): 263–270.
  • 2024
  • Article

Thy Neighbor's Gendarme? How Citizens of Buffer States in North Africa View EU Border Security Externalization

By: Matt Buehler, Kristin Fabbe and Eleni Kyrkopoulou
To stop refugees and migrants, states have enlisted neighboring third countries to act as buffers, thereby outsourcing border security. With many sub-Saharan migrants transiting North Africa, these regimes there have increasingly served as the EU’s gendarme. Existing... View Details
Keywords: Border Externalization; Border Security; Migration; Sub-Saharan African Migrants; Immigration; National Security; North Africa; Morocco
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Buehler, Matt, Kristin Fabbe, and Eleni Kyrkopoulou. "Thy Neighbor's Gendarme? How Citizens of Buffer States in North Africa View EU Border Security Externalization." Journal of Immigrant & Refugee Studies 22, no. 2 (2024): 371–385.
  • 15 Nov 2007
  • Working Paper Summaries

The Dynamic Interplay of Inequality and Trust: An Experimental Study

Keywords: by Ben Greiner, Axel Ockenfels & Peter Werner
  • 01 Nov 2017
  • HBS Seminar

Emir Kamenica, Chicago Booth School of Business

  • 2005
  • Working Paper

Money Illusion in the Stock Market: The Modigliani-Cohn Hypothesis

By: Randolph B. Cohen, Christopher Polk and Tuomo Vuolteenaho
Modigliani and Cohn [1979] hypothesize that the stock market suffers from money illusion, discounting real cash flows at nominal discount rates. While previous research has focused on the pricing of the aggregate stock market relative to Treasury bills, the... View Details
Keywords: Stocks; Price; Cash Flow
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Cohen, Randolph B., Christopher Polk, and Tuomo Vuolteenaho. "Money Illusion in the Stock Market: The Modigliani-Cohn Hypothesis." NBER Working Paper Series, No. 11018, January 2005.
  • 29 Nov 2021
  • News

How to Create a Culture of Appreciation at Your Office

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