Attentional Focus - Publications - Faculty & Research

Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance

Get to better, more effective strategy.

In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In "Better, Simpler Strategy," Harvard... View Details

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

Web

The “Hawthorne Effect” – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

studies from methodological and ideological perspectives; others find the overarching questions and theories of the time have new relevance in light of the current focus on collaborative management. The experiments remain a telling case... View Details

22 Feb 2017
HBS Seminar

Juliet Schor, Boston College

Article

Fighting Bias on the Front Lines

By: Alexandra C. Feldberg and Tami Kim

Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research... View Details

Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation

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05 Jul 2023
HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

an analytical orientation often find comfort in data, leaning on numbers or models to develop a plan that provides the best chance for success (e.g., “data is king”). Contextual. Individuals with a contextual orientation tend to focus on... View Details

Keywords: by Ben Rand

09 Nov 2011
Working Paper Summaries

CEO Bonus Plans: And How to Fix Them

Keywords: by Kevin J. Murphy & Michael C. Jensen

22 Apr 2009
Working Paper Summaries

Where is the Pharmacy to the World? International Regulatory Variation and Pharmaceutical Industry Location

Keywords: by Arthur Daemmrich; Pharmaceutical

January 2019 (Revised January 2021)
Case

The Louvre

By: Rohit Deshpandé, Francois-Lucien Vulliermet and Daniela Beyersdorfer

Once a royal residence and today one of the most photographed Parisian landmarks, the Louvre, home of iconic masterpieces, was the world’s largest and most visited museum in 2017. Its President Director Jean-Luc Martinez had since 2013 spearheaded its development and... View Details

Keywords: Customer-centricity; Cultural Organizations; Museum; Brand; Customer Focus and Relationships; Mission and Purpose; Culture; Education; Brands and Branding; Marketing; Fine Arts Industry

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Business & Environment

allocation strategy; and focusing more attention on customers and employees to fix the company’s damaged reputation. On the day the letter became public, Vail’s stock price jumped 6%, representing an increase in almost $350 million of... View Details

Research Summary

Overview

By: Reshmaan N. Hussam

Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details

25 Apr 2023
Op-Ed

How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model

Two China-based retail platforms, SHEIN and Temu, are getting a huge amount of attention in the fashion industry these days. I believe that the significance of these platforms goes way beyond the ability to give consumers trendy,... View Details

Keywords: by John Deighton; Fashion; Retail; Consumer Products

Web

Technology & Operations Management - Faculty & Research

attention from other social domains whose performance suffers. We test this theory by examining tradeoffs global supply chain factories make when responding to local worker activism, evidenced by varying compliance with multinational... View Details

31 Aug 2010
First Look

First Look: August 31

PublicationsLying to Level the Playing Field: Why People May Dishonestly Help or Hurt Others to Create Equity Authors:F. Gino and L. Pierce Publication:Journal of Business Ethics (forthcoming) Abstract Unethical and dishonest behavior has increasingly attracted the... View Details

Keywords: Sean Silverthorne

01 Apr 2024
In Practice

Navigating the Mood of Customers Weary of Price Hikes

businesses need to know in 2024. Alexander MacKay: Focus on finding balance Since 2021, as companies faced supply shocks and changes to demand in an inflationary period, executives have increasingly focused on consumer price elasticities.... View Details

Keywords: by Rachel Layne; Retail; Consumer Products

26 Jan 2012
Working Paper Summaries

Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty

Keywords: by Max H. Bazerman & Francesca Gino

30 Nov 2015
HBS Seminar

Soroush Saghafian, Assistant Professor of Public Policy - Harvard Kennedy School, Harvard University

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

are from, whom they are with, and what skills or abilities they have. This provides practical information to rescuers, but also has the effect of bringing people back to themselves and helping them begin to focus again. In a survival... View Details

Keywords: by Boris Groysberg and Robin Abrahams

01 Nov 2021
What Do You Think?

How Long Does It Take to Improve an Organization’s Culture?

than the attention span of the organization—so long that other high priority initiatives by necessity will distract the organization from completing the effort. As venture capitalist John Doerr has said, “time is the enemy of... View Details

Keywords: by James Heskett

Web

Business, Government & the International Economy - Faculty & Research

counterpart in Paris. I conclude that the rising importance of the curb markets in both cities reflected the robust, short-term options market developing among coulissiers. Public attention given to the coulisse price lists—distributed... View Details

Publications