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- Faculty Publications (88)
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- All HBS Web (745)
- Faculty Publications (88)
- 2010
- Working Paper
Beyond Agency Theory: The Hidden and Heretofore Inaccessible Power of Integrity (PDF file of Keynote Slides)
By: Michael C. Jensen and Werner Erhard
There is far too much concern today about the conflicts of interest between people; for example, conflicts of interest between agents and owners—historically a favorite topic of Jensen—and not enough attention paid to the damage caused by an individual's conflict of... View Details
Better, Simpler Strategy: A Value-Based Guide to Exceptional Performance
Get to better, more effective strategy.
In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In "Better, Simpler Strategy," Harvard... View Details
In nearly every business segment and corner of the world economy, the most successful companies dramatically outperform their rivals. What is their secret? In "Better, Simpler Strategy," Harvard... View Details
- Web
The “Hawthorne Effect” – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
studies from methodological and ideological perspectives; others find the overarching questions and theories of the time have new relevance in light of the current focus on collaborative management. The experiments remain a telling case... View Details
- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
an analytical orientation often find comfort in data, leaning on numbers or models to develop a plan that provides the best chance for success (e.g., “data is king”). Contextual. Individuals with a contextual orientation tend to focus on... View Details
Keywords: by Ben Rand
- 22 Feb 2017
- HBS Seminar
Juliet Schor, Boston College
- January 2019 (Revised January 2021)
- Case
The Louvre
By: Rohit Deshpandé, Francois-Lucien Vulliermet and Daniela Beyersdorfer
Once a royal residence and today one of the most photographed Parisian landmarks, the Louvre, home of iconic masterpieces, was the world’s largest and most visited museum in 2017. Its President Director Jean-Luc Martinez had since 2013 spearheaded its development and... View Details
Keywords: Customer-centricity; Cultural Organizations; Museum; Brand; Customer Focus and Relationships; Mission and Purpose; Culture; Education; Brands and Branding; Marketing; Fine Arts Industry
Deshpandé, Rohit, Francois-Lucien Vulliermet, and Daniela Beyersdorfer. "The Louvre." Harvard Business School Case 519-045, January 2019. (Revised January 2021.)
- Article
Fighting Bias on the Front Lines
By: Alexandra C. Feldberg and Tami Kim
Most companies aim for exceptional customer service, but too few are attentive to the subtle discrimination by frontline employees that can alienate customers, lead to lawsuits, or even cause lasting brand damage by going viral.
This article presents research... View Details
This article presents research... View Details
Keywords: Customer Service; Customer Focus and Relationships; Service Delivery; Diversity; Prejudice and Bias; Organizational Change and Adaptation
Feldberg, Alexandra C., and Tami Kim. "Fighting Bias on the Front Lines." Harvard Business Review 99, no. 6 (November–December 2021): 90–98.
- 22 Apr 2009
- Working Paper Summaries
Where is the Pharmacy to the World? International Regulatory Variation and Pharmaceutical Industry Location
- 09 Nov 2011
- Working Paper Summaries
CEO Bonus Plans: And How to Fix Them
Keywords: by Kevin J. Murphy & Michael C. Jensen
- Research Summary
Overview
Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details
- 25 Apr 2023
- Op-Ed
How SHEIN and Temu Conquered Fast Fashion—and Forged a New Business Model
Two China-based retail platforms, SHEIN and Temu, are getting a huge amount of attention in the fashion industry these days. I believe that the significance of these platforms goes way beyond the ability to give consumers trendy,... View Details
- 01 Apr 2024
- In Practice
Navigating the Mood of Customers Weary of Price Hikes
businesses need to know in 2024. Alexander MacKay: Focus on finding balance Since 2021, as companies faced supply shocks and changes to demand in an inflationary period, executives have increasingly focused on consumer price elasticities.... View Details
- 26 Jan 2012
- Working Paper Summaries
Behavioral Ethics: Toward a Deeper Understanding of Moral Judgment and Dishonesty
Keywords: by Max H. Bazerman & Francesca Gino
- 31 Aug 2010
- First Look
First Look: August 31
PublicationsLying to Level the Playing Field: Why People May Dishonestly Help or Hurt Others to Create Equity Authors:F. Gino and L. Pierce Publication:Journal of Business Ethics (forthcoming) Abstract Unethical and dishonest behavior has increasingly attracted the... View Details
Keywords: Sean Silverthorne
- 17 Aug 2020
- Research & Ideas
What the Stockdale Paradox Tells Us About Crisis Leadership
are from, whom they are with, and what skills or abilities they have. This provides practical information to rescuers, but also has the effect of bringing people back to themselves and helping them begin to focus again. In a survival... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
focus on your, you know-- my job and my classes and my money and my lunch and my coute. So boring. It's just so tedious. If you zoom out, wow, life changes. And you need to do that every day. Look, for me, I'm a Catholic. It's the most... View Details
Keywords: by HBS Staff
- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
than the attention span of the organization—so long that other high priority initiatives by necessity will distract the organization from completing the effort. As venture capitalist John Doerr has said, “time is the enemy of... View Details
Keywords: by James Heskett
- 05 Aug 2022
- Research & Ideas
Why People Crave Feedback—and Why We’re Afraid to Give It
feedback. They found that in every case, people rated their desire for feedback higher when they were imagining themselves as the receiver than when they were imagining themselves as the giver. In fact, the more consequential the situation, the larger that gap seemed... View Details
Keywords: by Michael Blanding
- 22 Jan 2008
- Research & Ideas
New Challenges in Leading Professional Services
their B players? A: These solid citizens are invaluable and underappreciated. Because they don't demand attention they often go unnoticed. The highfliers soak up all the sun. When leaders only have a finite amount of time they often View Details