Publications

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

out of the data they produce. IoT pilots can take a while to prove the value proposition, so they will need to be inexpensive for business customers to find them compelling. Solution providers will also need to provide customer support to... View Details

Keywords: by Michael Blanding; Computer

February 2021 (Revised March 2022)
Case

Marvin: A Personalized Telehealth Approach to Mental Health

By: Regina E. Herzlinger, Eshani Sharma, Andrew Nguyen, Thomas Arsenault, Carin-Isabel Knoop and Julia Kelley

More than one third of Americans were said to suffer some type of behavioral health ailment at some point in their lifetime, with many people requiring chronic therapy or intervention. Despite significant clinical needs, access to reliable treatment has been difficult... View Details

Keywords: Mental Health; Applications; Startup Management; Telehealth; Health Care Entrepreneurship; Health ＆ Wellness; Health Care; Health Care and Treatment; Customization and Personalization; Internet and the Web; Entrepreneurship; Growth and Development Strategy; Applications and Software

Educators

Purchase

January 2013
Article

The Fog of Negotiation: What Negotiators Can Learn from Military Doctrine

By: Michael A. Wheeler

On the surface, warfare and negotiation may seem to be polar opposites. The objective in war is to defeat the enemy. In negotiation, the goal is to find a solution that satisfies all the parties. Not surprisingly, little cross-learning and exchange has occurred across... View Details

Keywords: Strategy; Leadership; War; Negotiation; Learning

November 2011
Case

Lowell General Physician Hospital Organization

By: Richard M.J. Bohmer and Natalie Kindred

This case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to deliver less costly, high quality health care. Under the AQC, offered by Blue Cross Blue Shield of Massachusetts, providers received a fixed-dollar... View Details

Keywords: Cost Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts

Educators

Purchase

25 Apr 2014
Research & Ideas

To Pay or Not to Pay: Argentina and the International Debt Market

of the Foreign Sovereign Immunities Act (FSIA) in the United States in 1976 changed all that. After the passage of the FSIA, sovereign debtors started to waive their sovereign immunity. Private institutions could now sue foreign... View Details

Keywords: by Laura Alfaro

31 Mar 2023
Research & Ideas

Can a ‘Basic Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation?

and Active Labor Act of 1986 requires all emergency departments to address critical health needs regardless of the patient’s ability to pay. This informal coverage, the researchers write, is “disorganized, stressful, low quality, and... View Details

Keywords: by Kasandra Brabaw; Insurance; Health

19 Nov 2014
Working Paper Summaries

The Search for Benchmarks: When Do Crowds Provide Wisdom?

Keywords: by Charles M.C. Lee, Paul Ma & Charles C.Y. Wang

2008
Book

On Competition

By: M. E. Porter

Competition is one of society's most powerful forces for making things better in many ﬁelds of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it... View Details

Keywords: Leadership; Practice; Competitive Strategy; Theory; Value Creation

Purchase

September 30, 2019
Article

Climate Change and Our Emerging Cultural Shift

By: Andrew J. Hoffman

Today, we have made climate change trivial by making its solutions easy, looking for simple answers that are palatable, generally framing it in the language of commerce. In the long run, it won’t work. There is no technological or political silver bullet to solving our... View Details

Keywords: Culture; Climate Change; Values and Beliefs; Transition

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

have much money to begin with can make savings more feasible or more fun, or both. Given the diversity of financial conditions, social settings, and personal circumstances of families, and against the backdrop of consumerism in the United States, there is no... View Details

Keywords: by Martha Lagace; Financial Services

21 Jan 2015
Lessons from the Classroom

Managing the Family Business: Market Basket’s Lessons About Buyouts

relationships further. Often buyers and sellers develop hardened positions, and talks break down. All family ownership groups need to have a shareholder agreement that includes a buy-sell agreement, a formula or a process to determine the... View Details

Keywords: Retail

February 2021
Article

Health Care Measurements That Improve Patient Outcomes

By: Robert S. Kaplan, Lara Jehi, Clifford Y. Ko, Andrea Pusic and Mary Witkowski

This article describes the challenges and solutions in determining whether a patient’s treatment has been successful. Such an assessment depends on multiple factors, including the patient’s pretreatment status; the qualifications of personnel performing the treatment;... View Details

Keywords: Outcomes Measurement; Health Care and Treatment; Outcome or Result; Measurement and Metrics

Register to Read

29 May 2008
Working Paper Summaries

Some Neglected Axioms in Fair Division

Keywords: by John W. Pratt

We the Possibility

Can we solve big public problems anymore? Yes, we can. The huge challenges we face are daunting indeed. At the same time, we've come to accept the sad notion that government can't do new things or solve tough problems—it's too big, too slow, and mired in... View Details

01 Nov 2019
Blog Post

Confronting Climate Change in the Classroom and Beyond

leaders, and to inspire new ideas and practical, effective solutions that will benefit managers everywhere. In practical terms, that translates to the BEI team, led by Faculty Chair and Senator John Heinz Professor of Environmental... View Details

Article

Germany's Digital Health Reforms in the COVID-19 Era: Lessons and Opportunities for Other Countries

By: Sara Gerke, Ariel D. Stern and Timo Minssen

Reimbursement is a key challenge for many new digital health solutions, whose importance and value have been highlighted and expanded by the current COVID-19 pandemic. Germany’s new Digital Healthcare Act (Digitale–Versorgung–Gesetz or DVG) entitles all individuals... View Details

Keywords: COVID-19; Reimbursement; Digital Health Reforms; Health Pandemics; Health Care and Treatment; Internet and the Web; Governing Rules, Regulations, and Reforms; Germany

13 Jun 2017
First Look

First Look at New Research and Ideas, June 13

strategy-proof mechanism, but so are other mechanisms. We show that TTC is constrained-optimal in the following sense: TTC minimizes justified envy among all Pareto efficient and strategy-proof mechanisms when each school has one seat.... View Details

Keywords: Sean Silverthorne

22 Jul 2019
Book

How to Be a Digital Platform Leader

All of the most valuable firms in the world today are platforms, starting with Apple, Microsoft, Google and Amazon. But platforms do not evolve in predictable ways, and there is a lot that managers and entrepreneurs can learn about past,... View Details

Keywords: by Martha Lagace

April 2013
Article

Using the Crowd as an Innovation Partner

By: Kevin J. Boudreau and Karim R. Lakhani

More and more organizations are turning to crowds for help in solving their most vexing innovation and research questions, but managers remain understandably cautious. It seems risky and even unnatural to push problems out to vast groups of strangers distributed around... View Details

Keywords: Innovation and Management; Research and Development