Administrative and Support Services - Publications - Faculty & Research

1995
Simulation

South Africa Civil Service Simulation Exercise

Keywords: Government Administration; Emerging Markets; South Africa

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About IT: IT Planning and Service Delivery Team Profile | Information Technology

Technology Support Services (TSS) has also proven fruitful to solve pain points within TSS, curating solutions for them effectively and intentionally. They wish to do similar... View Details

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Research Computing Services - Faculty & Research

Research Services Research Computing Services 22ms Research Computing Services (RCS) is a centralized service dedicated to assisting with faculty... View Details

20 Oct 2020
News

HBS and Harvard’s Department of Stem Cell and Regenerative Biology Receive $25 Million Gift from The Chris and Carrie Shumway Foundation to Support Leadership in Life Sciences

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Tools & Services | Information Technology

Tools & Services Discover what you can do when we are behind you. Faculty Staff MBA Students Doctoral Students Executive Education Participants Alumni Harvard Business School (HBS) IT crafts, delivers, and... View Details

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RCS Cheat Sheet - Research Computing Services

Help RCS Cheat Sheet 3ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and self-paced training. For additional assistance, please see our help... View Details

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Scaling Work - Research Computing Services

two products, Parallel Computing Toolbox (PCT) and Distributed Computing Server (DCS). HBS is licensed only for use of the PCT. Supported Versions : On the HBS compute grid, the following versions of MATLAB... View Details

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RCS Policies - Research Computing Services

http://vpr.harvard.edu/ . Our computing infrastructure is a shared resource, supporting concurrent access by many users. As a result, RCS must enforce some basic guidelines for behavior and interaction to... View Details

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Frequently Asked Questions - Research Computing Services

Help Frequently Asked Questions 13ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research... View Details

24 Mar 2021
News

Outsider-Insider Named CEO of Amazon Web Services

CEO of cloud data company Tableau; before that, he spent 11 years working alongside Jassy, running sales, marketing, and support at AWS. As reported by CNN, Jassy cited that experience, as well as Selipsky’s... View Details

Keywords: Amazon; online retail; leadership; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support

Research Summary

Overview

By: Ashish Nanda

Ashish Nanda’s research focuses on leadership, particularly in the context of professional services and institutions of higher education. He has published case studies and articles on professional services in three primary streams: management of professional service... View Details

Keywords: Professional Services; Professionalism; Strategy; Leadership; Higher Education; Asia; India; Latin America; China

2024
Working Paper

Operational Impact of Communication Channels: Evidence from Last-Mile Delivery Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno

Communication channels are often used to improve customer satisfaction and behavior. This paper studies how they can be used to enhance operational performance.
We partner with a last-mile delivery company and, through natural and field experiments, explore... View Details

Keywords: Customer Satisfaction; Consumer Behavior; Logistics; Communication

Citation

SSRN

Article

Stretch the Mission? A Nonprofit That Supports Emerging-market Entrepreneurs Considers Expanding to the U.S.

By: William A. Sahlman and Ramana Nanda

A case study is presented concerning a nonprofit organization that helps entrepreneurs in emerging-markets countries in regions including Latin America and Asia, focusing on the decision over whether to expand its services into the Miami, Florida, area, a question on... View Details

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01 Dec 2008
News

Career Services Shifts into High Gear

Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career Services has continued its View Details

02 Jun 2023
Blog Post

Cassidy Wald Wins Dean's Award for Service to the School and Society

wanted to speak with those around me to better understand their experiences. At HBS, I have been working to figure out how we can improve the support provided to individuals with disabilities and their... View Details

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Monitoring Jobs & Troubleshooting - Research Computing Services

if the compute grid is busy. RUNNING: Job is running. COMPLETED: Job has finished and the command(s) have returned successfully (i.e., exit code 0). CANCELLED: Job has been terminated by the user or View Details

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IDEO: Human-Centered Service Design | Information Technology

Facing competition from streaming services and increased piracy, Cineplanet sought IDEO’s expertise. Together, they redesigned every facet of their customer experience—from the company’s website to their... View Details

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Guidelines for Choosing Resources - Research Computing Services

environment for Python, currently providing in particular the Heapy subsystem, which supports object and heap memory sizing, profiling and debugging. from guppy import hpy h =... View Details

04 Dec 2023
Blog Post

My Summer of Joy with the National Parks Service

Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for... View Details

08 Nov 2024
HBS Case

What Wartime Service Taught These Historic Leaders

Walt Disney’s time in Paris during the waning days of World War I helped shape him into a visionary entrepreneur who would ultimately build a beloved international brand. Dwight Eisenhower and Robert McNamara discovered the importance of... View Details

Keywords: by Avery Forman; Entertainment & Recreation

Publications