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- All HBS Web (233)
- Faculty Publications (106)
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- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
psychological biases and errors that reduce the accuracy of human perception, sense making, estimation, and attribution.1 These can hinder the human ability to analyze failure effectively. People tend to be more comfortable attending to... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
talk to journalists: Before the interview, ask whether they plan to quote you, and if so, can you review the quotes for clarity and accuracy before publication. Many journalists are happy to oblige, time permitting. But don’t ask them if... View Details
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
Retailers can significantly improve forecast accuracy simply by updating their predictions based on early sales data, tracking the accuracy of their forecasts, getting product testing right, and using a... View Details
- 15 Apr 2002
- Research & Ideas
In the Virtual Dressing Room Returns Are A Real Problem
choices.— Jan Hammond & Kristin Kohler The accuracy of color on the Web is of particular concern to consumers. A Web-based survey conducted by InfoTrends Research Group indicated that 88 percent of consumers would prefer to shop at an... View Details
- 28 Jan 2013
- Research & Ideas
Helping Yelp Create More Accurate Reviews
history of reviews to identify factors considered by reviewers—the accuracy of a reviewer can be determined, for example, by studying how far that person's opinions stray from the long-running average of the restaurants they review. The... View Details
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54727 forthcoming Journal of Applied Psychology Worthy of Swift Trust? How Brief Interpersonal Contact Affects Trust Accuracy By: Schilke, Oliver, and Laura Huang Abstract—Organizational... View Details
Keywords: Dina Gerdeman
- 17 Oct 2024
- Research & Ideas
The Reputation Risks of Sharing Fake News
party, drive people to share false over true information online. “Even in this politicized, polarized environment that our country finds itself in, people value accuracy,” says Jordan. “This means that what makes you look the best is to attend carefully to the View Details
Keywords: by Avery Forman
- 19 May 2016
- Research Event
Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium
Lakhani said the question comes down to this: Do we have the right labor force? His research team recently held a three-weeklong contest that looked to improve the accuracy and processing speed of an algorithm designed to analyze genomic... View Details
Keywords: by Dina Gerdeman & Carmen Nobel
- 19 Dec 2006
- First Look
First Look: December 19, 2006
provided by multinational firms. Detection Defection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models Authors:Scott Neslin, Sunil Gupta, Wagner Kamakura, Junxiang Lu, and Charlotte Mason Periodical:Journal of... View Details
Keywords: Sean Silverthorne
- 24 May 2004
- Research & Ideas
When Reputation Trumps Regulation
standards of U.S. firms. The SEC should also be granted the resources to more systematically verify the accuracy of these disclosures by foreign cross-listed firms. If the information were more reliable, investors could use the... View Details
Keywords: by Ann Cullen
- 20 Jun 2016
- Research & Ideas
When Predicting Other People's Preferences, You're Probably Wrong
the dissimilar condition were much less likely to predict that Jane would settle for Widget B instead. THE ACCURACY FACTOR Having established that people don’t believe others can like dissimilar things, the researchers conducted two... View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
the accuracy of churn prediction, regardless of who the customer is. Our goal should be to minimize the error in profitability of who we target," Gupta says. "Even if I'm worse in my churn prediction, I will still be better off." During... View Details
- 08 Jul 2002
- What Do You Think?
Have We Carried the Concept of Alignment Too Far?
responsible for the accuracy of financial reports. Others might include directors among those held responsible, with at least the confiscation of all incentive pay gained as a result of deliberate inaccuracies. How did we get into this... View Details
Keywords: by James Heskett
- 27 Feb 2013
- Research & Ideas
Sidetracked: Why Can’t We Stick to the Plan?
avoid getting sidetracked in the future. Forces from within are factors that reside in both our minds and our hearts, and exist because of the very nature of being human. We will explore the accuracy (or lack thereof) of our beliefs about... View Details
- 05 Nov 2024
- Research & Ideas
AI Can Help Leaders Communicate, But Can't Make Employees Listen
accuracy rate of about half. Broken down into categories, employees correctly identified 61 percent of the real CEO’s answers and 57 percent of the AI’s synthesized responses. The significance, Choudhury says: “The real employees of the... View Details
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
particular focus on enhancing the reliability of the tests' results and the accuracy of their measurement. As Milton Jones, one of the bank's group presidents, constantly reminded the team: "At the end of the day, the most critical... View Details
- 06 Feb 2006
- What Do You Think?
Should CEOs of Public Companies Offer Earnings Guidance?
forecast dispersion increases and forecast accuracy decreases." For those wishing the full story, read "Is Silence Golden? An Empirical Analysis of Firms that Stop Giving Quarterly Earnings Guidance." What is to be done? A... View Details
- 25 Jul 2006
- First Look
First Look: July 25, 2006
changes in incentives for achieving integration. Examining a systemic tradeoff consciously acknowledged by the organization, we further argue that alignment encouraged by this collaborative engagement can be more important than achieving superior performance along such... View Details
Keywords: Sean Silverthorne
- 09 May 2018
- Research & Ideas
A Simple Way for Restaurant Inspectors to Improve Food Safety
factories in the US,” Toffel says. Timing is everything Previous research showed that the accuracy of third-party audits is affected by factors such as the inspector’s gender and work experience. Ibáñez and Toffel wanted to look at the... View Details
- 08 Aug 2006
- First Look
First Look: August 8, 2006
recency) but are more cautious (positive recency). Paper not available Learning and Equilibrium As Useful Approximations: Accuracy of Prediction on Randomly Selected Constant Sum Games Author:Ido Erev, Alvin E. Roth, Robert L. Slonim, and... View Details
Keywords: Sean Silverthorne