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- All HBS Web (338)
- Faculty Publications (181)
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- November 1995 (Revised July 1997)
- Case
Fairfield Inn (Abridged)
By: James L. Heskett
Keywords: Accommodations Industry
Heskett, James L. "Fairfield Inn (Abridged)." Harvard Business School Case 396-170, November 1995. (Revised July 1997.)
- July 1989 (Revised May 2004)
- Case
Colonial Homes
By: David E. Bell
Colonial Homes supplies a complete raw materials package to build entire homes. The price of the package is guaranteed at the signing of the sales contract, while delivery (and payment) are not effected for up to six months. In an effort to reduce its exposure to... View Details
Keywords: Customer Value and Value Chain; Contracts; Price; Price Bubble; Fluctuation; Monopoly; Problems and Challenges; Sales; Accommodations Industry; Accommodations Industry
Bell, David E. "Colonial Homes." Harvard Business School Case 190-008, July 1989. (Revised May 2004.)
- 26 Feb 2018
- Research & Ideas
The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels
research shows that in the 10 cities with the largest Airbnb market share in the US, the entry of Airbnb resulted in 1.3 percent fewer hotel nights booked and a 1.5 percent loss in hotel revenue. The paper, The Welfare Effects of Peer Entry in the View Details
- January 1998 (Revised December 2001)
- Case
Fitzpatrick Hotel Group (A)
By: Paul A. Gompers and Catherine M. Conneely
Examines the issues raised in the financing of the Fitzpatrick Hotel Group, an Irish hotelier. The perspective of Paddy Fitzpatrick, founder and CEO at Fitzpatrick Group, and Niall Carroll, founder of ACT Venture Capital, are contrasted. View Details
Keywords: Financing and Loans; Venture Capital; Perspective; Accommodations Industry; Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (A)." Harvard Business School Case 298-002, January 1998. (Revised December 2001.)
- March 1994 (Revised April 1994)
- Case
Marriott Corporation - Restructuring
Deals with the decision of whether to split Marriott into two companies Marriott International and Host Marriott. Marriott has run into problems owing to the decline in real estate valuation. At the time of the case, it has a significant percentage of assets in hotels... View Details
Fenster, Steven R., and Roy Burstin. "Marriott Corporation - Restructuring." Harvard Business School Case 294-090, March 1994. (Revised April 1994.)
- July 2011
- Teaching Note
Aman Resorts and Aman Resorts (B) (TN)
By: Eugene Soltes
Teaching Note for 111-012 and 111-015. View Details
- November 2010 (Revised April 2011)
- Supplement
Aman Resorts (B)
By: Eugene Soltes and Aldo Sesia
The (B) case describes how employees are rewarded and compensated and is used to supplement the (A) case. View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Compensation and Benefits; Employees; Performance Evaluation; Motivation and Incentives; Accommodations Industry
Soltes, Eugene, and Aldo Sesia. "Aman Resorts (B)." Harvard Business School Supplement 111-015, November 2010. (Revised April 2011.)
- September 1998
- Supplement
Marriott International: Pathways to Independence
Keywords: Accommodations Industry
Kanter, Rosabeth M. "Marriott International: Pathways to Independence." Harvard Business School Video Supplement 399-503, September 1998.
- December 2013 (Revised March 2016)
- Case
Managing Online Reviews on TripAdvisor
By: Thales Teixeira and Leora Kornfeld
In 2013, TripAdvisor was the most visited online travel site in the world. It hosted a massive repository of information on hotels and travel services, and provided millions of reviews written by consumers. Consumers were becoming increasingly motivated to read and... View Details
Keywords: Online Word-of-mouth; Online Reviews; Hotels; Internet and the Web; Marketing Communications; Marketing Reference Programs; Digital Marketing; Customer Satisfaction; Accommodations Industry; Accommodations Industry
Teixeira, Thales, and Leora Kornfeld. "Managing Online Reviews on TripAdvisor." Harvard Business School Case 514-071, December 2013. (Revised March 2016.)
- May 2010 (Revised September 2023)
- Case
Qingdao Sea View Garden Hotel
By: Robert G. Eccles, Das Narayandas and Cheng-Hua Tzeng
Eccles, Robert G., Das Narayandas, and Cheng-Hua Tzeng. "Qingdao Sea View Garden Hotel." Harvard Business School Case 510-118, May 2010. (Revised September 2023.)
- October 1986 (Revised June 1988)
- Case
Americana (A)
Americana Hotels decides to lease a resort hotel on Jamaica's north coast from the Jamaican government. Management must decide whether to operate it as a traditional resort, or as an all-inclusive, club-type resort, similar to those operated by Club Med. The... View Details
Hart, Christopher. "Americana (A)." Harvard Business School Case 687-016, October 1986. (Revised June 1988.)
- January 1998 (Revised May 1999)
- Case
Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick
By: Paul A. Gompers and Catherine M. Conneely
Supplements the (A) case. View Details
Keywords: Venture Capital; Perspective; Financing and Loans; Accommodations Industry; Republic of Ireland
Gompers, Paul A., and Catherine M. Conneely. "Fitzpatrick Hotel Group (B-2): Paddy Fitzpatrick." Harvard Business School Case 298-004, January 1998. (Revised May 1999.)
- July 2015 (Revised October 2016)
- Case
China Lodging Group (A)
By: Tatiana Sandino, Shelley Xin Li and Nancy Hua Dai
This case study explores the challenges of aligning middle management interests with company goals as a company navigates rapid growth in a dynamic industry. China Lodging Group, a Chinese hotel chain that opened about 2,000 hotels during its first decade in business,... View Details
Keywords: Motivation and Incentives; Business or Company Management; Growth Management; Balanced Scorecard; Accommodations Industry; China
Sandino, Tatiana, Shelley Xin Li, and Nancy Hua Dai. "China Lodging Group (A)." Harvard Business School Case 116-004, July 2015. (Revised October 2016.)
- May 1991 (Revised February 1992)
- Teaching Note
Marriott Corp.: The Internal Audit Function, Teaching Note
By: Robert L. Simons
- January 2008 (Revised April 2008)
- Teaching Note
Orient-Express Hotels (TN)
By: Frances X. Frei
Teaching Note for [603024]. View Details
Keywords: Accommodations Industry
- September 2006
- Teaching Note
Taj Hotel Group (TN)
By: Thomas J. DeLong, Jaan Margus Elias and Terence Heymann
Keywords: Accommodations Industry
- November 2001 (Revised October 2017)
- Case
GuestFirst Hotel (A): Customer Loyalty
By: Frances X. Frei and Dennis Campbell
Provides a hotel context in which to explore the link between customer loyalty and financial performance, using four years of hotel data. Challenges students to find the extent of the relationship between loyalty and performance. View Details
Keywords: Motivation and Incentives; Mathematical Methods; Finance; Performance; Relationships; Customer Focus and Relationships; Data and Data Sets; Accommodations Industry
Frei, Frances X., and Dennis Campbell. "GuestFirst Hotel (A): Customer Loyalty." Harvard Business School Case 602-099, November 2001. (Revised October 2017.)
- February 1981 (Revised May 1988)
- Case
Marriott's Rancho Las Palmas Resort
Management of a resort hotel near Palm Springs is reviewing the hotel's performance nine months after opening and planning a marketing strategy for 1980. Of particular concern is the strategy to adopt during the shoulder and off-seasons when demand for the product is... View Details
Lovelock, Christopher H. "Marriott's Rancho Las Palmas Resort." Harvard Business School Case 581-084, February 1981. (Revised May 1988.)
- March 1967 (Revised May 1974)
- Case
Sheraton Corp.
By: Walter J. Salmon
Keywords: Accommodations Industry
Salmon, Walter J. "Sheraton Corp." Harvard Business School Case 513-158, March 1967. (Revised May 1974.)
- September 1992
- Case
ACCOR (A)
ACCOR, a French-based lodging and restaurant company, is described from its founding in 1967 to its 1990 acquisition of Motel 6. Particular attention is devoted to ACCOR's co-chairmen, Paul Dubrule and Gerard Pelisson, and the management policies they have put in... View Details
Keywords: Management Practices and Processes; Acquisition; Management Teams; Accommodations Industry; France; North America
Rosenzweig, Philip M. "ACCOR (A)." Harvard Business School Case 393-012, September 1992.