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      • August 1995 (Revised January 2007)
      • Case

      The Schneider Building

      By: William J. Poorvu and John H. Vogel Jr.
      In May 1995, Jonathan Schneider, the president of the Schneider Co., is faced with several related problems. First, he needs to find a new facility that can accommodate his expanding business. Second, he needs to decide whether to lease or purchase this new facility.... View Details
      Keywords: Family Business; Property; Leasing; Expansion; Real Estate Industry
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      Poorvu, William J., and John H. Vogel Jr. "The Schneider Building." Harvard Business School Case 396-043, August 1995. (Revised January 2007.)
      • April 1995 (Revised June 1996)
      • Case

      Choice Hotels International, 1995

      By: Tarun Khanna and Israel Yellen Ganot
      Illustrates the various ways in which Choice Hotels, the franchiser for seven mid-market hotel chains, can realize economies of scope across its multiple products. Also provides an opportunity to discuss the benefits and limitations of various organizational forms... View Details
      Keywords: Organizational Structure; Competition; Franchise Ownership; Accommodations Industry; United States
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      Khanna, Tarun, and Israel Yellen Ganot. "Choice Hotels International, 1995." Harvard Business School Case 795-165, April 1995. (Revised June 1996.)
      • December 1993 (Revised April 2006)
      • Case

      Marriott Corporation (A)

      By: Lynn S. Paine and Charles A. Nichols
      Marriott Corp.'s chairman and CEO must decide whether to recommend a restructuring of the company to the board of directors. The proposal he is considering would split the Marriott Corp., a premier hotel developer, owner, and manager, into two separate companies by a... View Details
      Keywords: Business or Company Management; Restructuring; Governing and Advisory Boards; Decision Making; Ethics; Management Teams; Business and Shareholder Relations; Accommodations Industry
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      Paine, Lynn S., and Charles A. Nichols. "Marriott Corporation (A)." Harvard Business School Case 394-085, December 1993. (Revised April 2006.)
      • September 1992 (Revised January 1993)
      • Case

      Courtyard by Marriott

      By: James L. Heskett and Roger H. Hallowell
      Courtyard by Marriott, a chain of modestly priced hotels, weighs its future options regarding human resources, its service delivery system, and management structure. Fairfield Inn, another Marriott product, is discussed for contrast. View Details
      Keywords: Human Resources; Service Operations; Brands and Branding; Management Systems; Decision Making; Service Industry; Service Industry
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      Heskett, James L., and Roger H. Hallowell. "Courtyard by Marriott." Harvard Business School Case 693-036, September 1992. (Revised January 1993.)
      • September 1992
      • Teaching Note

      Fairfield Inn (A) TN

      By: James L. Heskett
      Teaching Note for (9-689-092). View Details
      Keywords: Accommodations Industry
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      Heskett, James L. "Fairfield Inn (A) TN." Harvard Business School Teaching Note 693-025, September 1992.
      • July 1991 (Revised May 1993)
      • Case

      Fairfield Inn (B)

      By: James L. Heskett
      The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement,... View Details
      Keywords: Entertainment; Measurement and Metrics; Performance Consistency; Quality; Strategy; Accommodations Industry
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      Heskett, James L. "Fairfield Inn (B)." Harvard Business School Case 692-005, July 1991. (Revised May 1993.)
      • May 1991 (Revised February 1992)
      • Teaching Note

      Marriott Corp.: The Internal Audit Function, Teaching Note

      By: Robert L. Simons
      Keywords: Accounting Audits; Accommodations Industry
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      Simons, Robert L. "Marriott Corp.: The Internal Audit Function, Teaching Note." Harvard Business School Teaching Note 191-193, May 1991. (Revised February 1992.)
      • October 1990 (Revised January 1992)
      • Case

      Marriott Corp.: The Internal Audit Function

      By: Robert L. Simons
      Keywords: Accounting Audits; Accommodations Industry
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      Simons, Robert L. "Marriott Corp.: The Internal Audit Function." Harvard Business School Case 191-007, October 1990. (Revised January 1992.)
      • October 1989 (Revised August 1995)
      • Case

      Tysons Corner

      By: William J. Poorvu
      Hollinswood Associates, a joint venture partnership, has developed and operated a Marriott Hotel in Tysons Corner, Virginia. The partnership has been very successful in the past but it is now facing a significant cash flow deficit. Designed to examine how a partnership... View Details
      Keywords: Conflict Management; Change Management; Partners and Partnerships; Joint Ventures; Cash Flow; Investment; Accommodations Industry; Accommodations Industry; Virginia
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      Poorvu, William J. "Tysons Corner." Harvard Business School Case 390-052, October 1989. (Revised August 1995.)
      • July 1989 (Revised May 2004)
      • Case

      Colonial Homes

      By: David E. Bell
      Colonial Homes supplies a complete raw materials package to build entire homes. The price of the package is guaranteed at the signing of the sales contract, while delivery (and payment) are not effected for up to six months. In an effort to reduce its exposure to... View Details
      Keywords: Customer Value and Value Chain; Contracts; Price; Price Bubble; Fluctuation; Monopoly; Problems and Challenges; Sales; Accommodations Industry; Accommodations Industry
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      Bell, David E. "Colonial Homes." Harvard Business School Case 190-008, July 1989. (Revised May 2004.)
      • June 1989 (Revised May 1993)
      • Case

      Fairfield Inn (A)

      By: James L. Heskett
      The Fairfield Inn, an economy hotel venture by the Marriott Corp., has developed a novel method for selecting and measuring the performance of its hotel personnel that fits the company's strategy. Because it faces the need to grow rapidly, questions have arisen as to... View Details
      Keywords: Selection and Staffing; Innovation and Invention; Growth and Development Strategy; Franchise Ownership; Performance Evaluation; Corporate Strategy; Accommodations Industry
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      Heskett, James L. "Fairfield Inn (A)." Harvard Business School Case 689-092, June 1989. (Revised May 1993.)
      • March 1989 (Revised February 1998)
      • Teaching Note

      Marriott Corp.: The Cost of Capital, Teaching Note

      By: Richard S. Ruback
      Teaching Note for (9-298-101). View Details
      Keywords: Cost of Capital; Accommodations Industry
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      Ruback, Richard S. "Marriott Corp.: The Cost of Capital, Teaching Note." Harvard Business School Teaching Note 289-048, March 1989. (Revised February 1998.)
      • November 1987 (Revised June 1988)
      • Case

      ServiceMaster Industries, Inc.

      By: James L. Heskett
      The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details
      Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture
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      Heskett, James L. "ServiceMaster Industries, Inc." Harvard Business School Case 388-064, November 1987. (Revised June 1988.)
      • 1981
      • Book

      The U.S. Lodging Industry

      By: Daryl Wyckoff and W. Earl Sasser
      Keywords: Accommodations Industry; United States
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      Wyckoff, Daryl and W. Earl Sasser, eds. The U.S. Lodging Industry. Lexington Books, 1981.
      • February 1980 (Revised August 1980)
      • Background Note

      Lodging Industry

      By: Daryl D Wyckoff and W. Earl Sasser
      Keywords: Accommodations Industry
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      Wyckoff, Daryl D., and W. Earl Sasser. "Lodging Industry." Harvard Business School Background Note 680-116, February 1980. (Revised August 1980.)
      • September 1973 (Revised October 1980)
      • Case

      Sea Pines Racquet Club

      By: W. Earl Sasser
      The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use.... View Details
      Keywords: Price; Service Operations; Organizations; Performance Capacity; Planning; Strategy; Accommodations Industry; Accommodations Industry
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      Sasser, W. Earl. "Sea Pines Racquet Club." Harvard Business School Case 674-011, September 1973. (Revised October 1980.)
      • March 1973 (Revised September 1980)
      • Case

      Chalet Susse International

      By: W. Earl Sasser
      Keywords: Accommodations Industry
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      Sasser, W. Earl. "Chalet Susse International." Harvard Business School Case 673-090, March 1973. (Revised September 1980.)
      • Article

      New Interest in Incentive Financing

      By: Samuel Hayes
      The article presents the findings of a study on incentive financings as they apply to institutional investors, particularly life insurance company investors. The author made contact with investment officers in 29 insurance companies, and have collected a considerable... View Details
      Keywords: Motivation and Incentives; Financing and Loans; Institutional Investing
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      Hayes, Samuel. "New Interest in Incentive Financing." Harvard Business Review 44, no. 4 (July–August 1966): 99–112. (Reprinted: Brigham, Earl, Ricks, R. B., Readings in the Essentials of Managerial Finance. Holt, Rhinehart and Winston, 1968.)
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