Abandonment - Publications - Faculty & Research

March 2019
Case

HOPI: Turkey's Shopping Companion

By: Sunil Gupta, Donald Ngwe and Gamze Yucaoglu

The case opens in 2017 as Onur Erbay, CEO of HOPI, a multi-vendor loyalty platform, is contemplating a critical decision. The case chronicles the origins of Boyner Group, the parent company of HOPI and a major retailer in Turkey, and development of retail and customer... View Details

Keywords: Loyalty Programs; Multi-vendor Platform; Retail; Big Data; Customer Relationship Management; Mobile and Wireless Technology; Business Model; Analytics and Data Science; Competitive Strategy; Decision Making; Applications and Software; Digital Platforms; Technology Industry; Retail Industry; Turkey

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27 Jul 2021
Op-Ed

What Pirates Can Teach Us About Leadership

merchant ship abandoned the wheel, and the vessel swung around, allowing the pirates to board, brandishing their axes and cutlasses. Behind them, through the smoky haze, came the captain. Sashes holding daggers and pistols crisscrossed... View Details

Keywords: by Francesca Gino

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

excerpted here, authors Kaplan and Anderson suggest the process be simplified through an approach they call "time-driven ABC." Here's an overview. The solution to the problems with ABC is not to abandon the concept. ABC after... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

21 Mar 2019
HBS Case

The Ferrari Way

shareholders, the company could abandon the principles that made it successful. So far, Ferrari has resisted that urge—and continued to produce cars at a level below demand. “If anyone can walk into a dealership and get one, then it loses... View Details

Keywords: by Michael Blanding; Auto

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

command-and-control approach to management, remains in place, the newer tools designed to decentralize strategic decision making will never achieve their full potential, Hope and Fraser argue. The solution is not better budgeting "but rather View Details

Keywords: by Loren Gary

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

data about its online customers—products purchased, browsing habits, items abandoned in shopping carts—yet it wasn’t fully leveraging all that information. The company began to see this huge pile of e-commerce data as the... View Details

Keywords: by Dina Gerdeman; Retail

09 Jan 2012
Research & Ideas

Location, Location, Location: The Strategy of Place

introduce them in Japan. Unfortunately, Japanese consumers were hooked on a completely different technology, forcing Vodafone to abandon ship after a few rocky years. "Vodafone needed to study the Japanese handset," Alcácer... View Details

Keywords: by Dina Gerdeman

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

business wisdom as old school, we found ourselves wondering if they were right. For years we had watched new management ideas come and go, passionately embraced one year, abruptly abandoned the next. "What really works?" we... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

30 Nov 2007
What Do You Think?

What Is Management’s Role in Innovation?

growing body of evidence that suggests that bottom-up "discovery" has a superior record in comparison with "top down 'deliberate' strategies from headquarters." He asks whether companies should call a halt to managing the innovation process,... View Details

Keywords: by Jim Heskett

04 Aug 2003
Research & Ideas

Shackleton: An Entrepreneur of Survival

ship, the Endurance, became hopelessly trapped in pack ice, Shackleton abandoned one cherished goal and shouldered another that was forced on him by circumstance. Through extraordinary hardships that lasted almost two more years, he... View Details

Keywords: by Martha Lagace

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

ensure continued progress. Shifting leadership style from commanding to coaching is another agile leadership tool. Leaders use two-way communication methods and positive language, focusing not on what can’t be done but on how we can get it done. Rigby, Elk, and Berez... View Details

Keywords: by Boris Groysberg and Sarah Abbott

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

committed to strategic issues. We don't advocate abandoning an intense focus on operations and their improvement. But we do advocate planning strategy, not just describing it as important. The senior management team needs to have regular,... View Details

Keywords: by Martha Lagace

02 Aug 2022
Research & Ideas

6 Strategies for Building Socially Responsible—and Profitable—Companies

A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details

Keywords: by Lane Lambert

14 Feb 2017
Research & Ideas

A Strategy For Steady Leadership in an Unsteady World

North of their organization: its mission, values, and strategy. They should create clarity around this True North and refuse to let external events pull them off course or cause them to neglect or abandon their mission, which must be... View Details

Keywords: by Bill George

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

Summing Up The Subscription Model: Down but Not Out Just as manufacturing organizations are once again adopting a subscription model as a means of pricing product-service packages marketed as solutions, it appears that Internet-based businesses are View Details

Keywords: by James Heskett

25 Oct 2010
HBS Case

Tesco’s Stumble into the US Market

Fresh & Easy to become profitable. Correct decision? A: Sir Terry Leahy, Tesco's highly successful CEO for more than a decade, recently announced that he would step down in favor of Philip Clarke, a long-standing Tesco insider. Speculation that this might result in... View Details

Keywords: by Sean Silverthorne; Retail

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

than how businesses use it That same monitoring capability (used to fight terrorism) could be turned against American citizens if the regime ever lessened or abandoned its commitment to personal civil liberties.” Asher Rospigliosi... View Details

Keywords: by James Heskett; Advertising; Consumer Products

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

to customers. Many companies, however, have tried ABC at some time during the past twenty years and abandoned it because it did not capture the complexity of their operations, took too long to implement, and was too expensive to build and... View Details

Keywords: by Robert S. Kaplan

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

confidentiality will be maintained, they will abandon online brands that they've become loyal to and gravitate to sites and brands that are known for guaranteeing privacy." Brand-building From the advertisers' point of view, one... View Details

Keywords: by Susan Young

2018
Working Paper

Zig-Zagging Your Way to Transformative Impact

By: V. Kasturi Rangan and Tricia Gregg

Achieving transformative impact has been much discussed by social entrepreneurs, funders, and consultants. These discussions have focused on issues of increasing impact and scale, but often with no clear distinction between the two terms. In order to provide clarity,... View Details

Keywords: Social Entrepreneurship; Performance Efficiency; Growth and Development; Outcome or Result; Strategy