＂Jobs To Be Done - Publications - Faculty & Research

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

15 Mar 2024
HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

things that affect our ability to do our jobs. Yet we want our leaders to be authentic, empathetic people we want to follow. If we don’t talk... View Details

Keywords: by Avery Forman

18 Nov 2010
Research & Ideas

GM’s IPO: Back to the Future

changing competitive landscape, consumers who may not have considered buying a GM vehicle over the past decade may now be inclined to do so again. What the company has done in... View Details

Keywords: by Staff; Auto

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

or relies on tech to some degree is not nearly as hard as it once was.” Conversely, expertise and experience can be additive to the business without a cofounder title and... View Details

Keywords: by Julia Austin

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

likely to be seen “coming from a genuine place because this is something that is now done in this work environment versus if a manager sort of does this out of nowhere.”... View Details

Keywords: by Pamela Reynolds

24 Feb 2016
Research & Ideas

Why It's Best to Take Tests Early in the Day

should consider whether the structure of the school day is ideal. Should we have more breaks to ensure that low-performing children can recover, for instance? Two, in accountability systems we often compare and evaluate based on test... View Details

Keywords: by Carmen Nobel; Education

20 Aug 2020
Book

From the Plow to the Pill: How Technology Shapes Our Lives

appliances like the washing machine and dishwasher freed women from hours and hours of work. As I describe in the book, most of us complain about doing laundry today, but if you compare to how it was done in... View Details

Keywords: by Dina Gerdeman

19 Aug 2002
Research & Ideas

Here Comes Internet2—Time to Shed Dot Vertigo

IT that is not quite justified, based on all the work that continues to be done around the world, he said. Managers need to understand the... View Details

Keywords: by Martha Lagace

13 May 2002
Book

Bringing the Master Passions to Work

If passions are the masters of reason—as David Hume (1960) believed—then they have done a remarkable job at getting us to believe in their benign nature—their outright subservience View Details

Keywords: by Mihnea C. Moldoveanu & Nitin Nohria

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

headhunters will have tempted away your best executives. 7 steps to a successful start Here are seven recommendations newly appointed leaders should consider following—and it would be best View Details

Keywords: by John Quelch

15 May 2006
Lessons from the Classroom

Women Find New Path to Work

staff to create New Path: Setting New Professional Directions. In this interview, Hart explains the program and her hopes that future sessions can be expanded. Mallory Stark: Could you give some background... View Details

Keywords: by Mallory Stark

09 Jan 2006
What Do You Think?

Should More Transparency Extend to Education for Management?

because they fail to account for the fact that management is less about writing and analyzing and more about getting things done!" What's the problem? Are grading methods broken? If so, what could be... View Details

Keywords: by James Heskett; Education

29 Apr 2002
Research & Ideas

Star Power! How to Win in Professional Services

Limits To Leadership Being the chief executive of any company is a demanding job. Carrying out the responsibilities of a CEO in a professional service firm is exceptionally challenging because the position... View Details

Keywords: by Jay W. Lorsch & Thomas J. Tierney

18 Jul 2005
Research & Ideas

Time to Rethink the Corporate Tax System?

relegated to specialists within corporations, given the risks that it entails. Q: If both shareholders and tax authorities are potentially worse off from all this activity, what should be View Details

Keywords: by Ann Cullen

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

institutions within individual and community networks. But they have not done so to date. Enter the SEC One novel way to assure that independent hospitals create network plans... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

02 Jun 2014
Research & Ideas

Secrets to a Successful Social Media Strategy

different from what companies have done on other media," he says. "They simply took this approach and put it on social media platforms. The problem is that this approach does not work well. Most firms can't generate the requisite... View Details

Keywords: by Carmen Nobel

22 Aug 2011
Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

you to raise money, and that would be a big deal." In modern terms, you can observe the same phenomenon in the basement programmer who designs open-source software as a calling card or the blogger who... View Details

Keywords: by Michael Blanding

25 Oct 2022
Research & Ideas

Is Baseball Ready to Compete for the Next Generation of Fans?

potential new generation of fans? "I won’t make any predictions, except that ... baseball is working hard to try to restore the revenue side and the attendance side." Greyser: They’re doing quite a bit, but... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Media & Broadcasting; Sports

21 Aug 2017
Lessons from the Classroom

Companies Love Big Data But Lack the Strategy To Use It Effectively

depth, and accessibility—it has become clear it is key to helping companies develop sustainable competitive advantage. “The new attention being given to data today is because... View Details