Workers - Publications - Faculty & Research

16 Apr 2001
Research & Ideas

Breaking the Code of Change

gains-sharing plan was introduced to mold union workers and management into a common community of purpose. Throughout the decade of change, there were no layoffs, although many managers at the plant and corporate level were replaced if... View Details

Keywords: by Michael Beer & Nitin Nohria

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive feedback. So companies should... View Details

Keywords: by Dina Gerdeman

15 Oct 2020
Research & Ideas

IT Job Wages Are No Longer 'Exceptional'

internet, especially in high-tech clusters—geographic regions where skilled worker wages increased faster than in the rest of the country. To chart the rise and fall of IT salaries, the researchers examined 142 of the largest urban areas... View Details

Keywords: by Rachel Layne; Information Technology

21 Sep 2022
Research & Ideas

You Don’t Have to Quit Your Job to Find More Meaning in Life

many workers fleeing positions in hopes of finding something better. De Freitas partnered with Michael Prinzing, a postdoctoral fellow at Yale University, and Barbara Fredrickson, a professor at the University of North Carolina, Chapel... View Details

Keywords: by Shalene Gupta

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

and political issues,” says Nien-hê Hsieh, the Kim B. Clark Professor of Business Administration at HBS, who coauthored the case. Staking out a clear social position can actually help a company’s bottom line, boosting employee morale, making View Details

Keywords: by Avery Forman

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

Behavior and Human Decision Processes. The benefits of talking it out Zlatev and colleagues conducted six studies involving a total of about 2,500 participants between 2018 and 2020. The results indicated that: Workers trust colleagues... View Details

Keywords: by Pamela Reynolds

Web

Health Care - Faculty & Research

voluntary departures and that replacement workers harm patients. Keywords: Insolvency and Bankruptcy ; Health Care and Treatment ; Outcome or Result ; Retention ; Health Industry Citation Register to Read Read Now Related Antill, Samuel,... View Details

25 Aug 2014
HBS Case

Starbucks Reinvented

comfort, connection, and respect for its product and the communities Starbucks serves. CEO Howard Schultz has reignited Starbucks with innovative new offerings and by refocusing workers on the company's core values.Photo: iStockPhoto So... View Details

Keywords: by Julia Hanna; Food & Beverage

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

Offices may look just as they did in March 2020, but many companies attempting to welcome workers back are finding that the rules of engagement have changed. For many employees, the sweet freedom of remote work has turned into bitterness... View Details

Keywords: by Kristen Senz

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

Professor Amy C. Edmondson, who studies psychological safety and organizational learning. Incidents that almost result in loss or harm often pass unnoticed, in part because workers worry about being associated with vulnerability or... View Details

Keywords: by Kristen Senz; Health

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

isolating at home, the remaining workers asked for KN95 masks, better testing protocols, and the right to turn away illegally unmasked customers. These requests were flatly refused—a surprising response from a company whose founder,... View Details

Keywords: by Michael Beer

06 Jul 2016
What Do You Think?

How Do We Pay for the Costs of Globalization?

mitigate via duties and taxes or offer short term support to displaced workers but (it is) far better to come to grips with where your country has real sustainable global advantages. Many of those America once had are gone ” Doug Kinsey... View Details

Keywords: by James L. Heskett; Manufacturing

08 Feb 2012
Working Paper Summaries

Team Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming

Keywords: by Melissa A. Valentine & Amy C. Edmondson

25 Mar 2021
Blog Post

Meet the Student Academic Services Support Team at HBS!

Work degree and is a Licensed Independent Clinical Social Worker (LICSW) in the Commonwealth of Massachusetts. She oversees the various programs and functions of the Support Services team and provides information to students on mental... View Details

01 Mar 2023
What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

the right people is far more strategically important than where they perform their job As remote opportunities have become more pervasive, the main focus should be on the support structure you put in place to ensure your workers succeed.”... View Details

Keywords: by James Heskett

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

U.S., are full of help-wanted signs? Is it simply the fear of change and uncertainty in a time of both job and labor migration? Can increased retraining of displaced workers really provide an answer to it, especially if one of the causes... View Details

Keywords: by by Jim Heskett

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

During World War II, the predecessor to the US Central Intelligence Agency produced a secret field manual detailing how “citizen-saboteurs” could disrupt the operations of enemy organizations. In addition to inflicting physical damage, the manual notes that View Details

Keywords: by Dina Gerdeman

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

networks, before job-seekers need to use them. “People are realizing how important it is to have diverse teams, and by having a diverse digital network, you will be more able to find more diverse candidates.” Bojinov, who previously worked as a data scientist for... View Details

Keywords: by Michael Blanding

26 Jan 2015
Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

for their workers, in some cases dropping health coverage or raising premiums on employees in order to combat escalating costs. On the other hand, companies are implementing health programs in an effort to keep workers healthy—and... View Details

Keywords: by Michael Blanding; Health

28 Sep 2011
Research & Ideas

The Profit Power of Corporate Culture

creating effective cultures. A 2010 Conference Board study revealed that only 45 percent of US workers were satisfied with their jobs—the lowest level in the history of the survey. Our Q&A with Heskett begins with that dour figure.... View Details

Keywords: by Sean Silverthorne

Publications