Publications

Educators

January 2, 2020
Article

Changes in Quality of Care After Hospital Mergers and Acquisitions

By: Nancy Dean Beaulieu, Leemore S. Dafny, B. E. Landon, Jesse Dalton, Ifedayo Kuye and J. Michael McWilliams

Background: The hospital industry has consolidated substantially during the past two decades and at an accelerated pace since 2010. Multiple studies have shown that hospital mergers have led to higher prices for commercially insured patients, but research about effects... View Details

Keywords: Hospitals; Mergers and Acquisitions; Health Care and Treatment; Quality

Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

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10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

of services. "Some of these are point-of-sale situations where we didn’t traditionally think about tipping 15 percent." “In many establishments, we’re now moving to digital payment systems such as Toast that ask you each time you purchase... View Details

Keywords: by Anna Lamb, Harvard Gazette

01 Jun 2009
News

The Maestro and the Market

a mysterious reservations system. If they are lucky enough to be one of the 8,000 who get a booking that year, they are then given a date and time to show up. Reaching elBulli’s coastal perch involves... View Details

Article

Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits

By: David R. Bell, Santiago Gallino and Antonio Moreno

Omnichannel environments where customers shop online and offline at the same retailer are ubiquitous and are deployed by online-first and traditional retailers alike. We focus on the relatively understudied domain of online-first retailers and the engagement of a key... View Details

Keywords: Experience Attributes; Marketing–operations Interface; Omnichannel Retailing; Quasi-experimental Methods; Retail Operations; Showrooms; Marketing Channels; Demand and Consumers; Performance Efficiency; Retail Industry

22 Jan 2025
Blog Post

Career Risks and Professional Growth: Finding a Fulfilling Career with Paige Arnof-Fenn (MBA 1991)

promotional items—had nothing to do with finance. She told me that what I was describing was marketing. That conversation helped me realize it was time to chart a new course. At HBS, I leaned into marketing, taking courses View Details

14 Sep 2020
Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

How do people adjust their work patterns?” Longer days and more check-ins The team compared the frequency and timing of emails sent within and... View Details

Keywords: by Danielle Kost

January 2009
Article

Team Familiarity, Role Experience, and Performance: Evidence from Indian Software Services

By: Robert S. Huckman, Bradley R. Staats and David M. Upton

Much of the literature on team learning views experience as a unidimensional concept captured by the cumulative production volume of, or the number of projects completed by, a team. Implicit in this approach is the assumption that teams are stable in their membership... View Details

Keywords: Experience and Expertise; Learning; Performance Improvement; Projects; Groups and Teams; Familiarity; Information Technology Industry; India

April 2008
Case

Ophthalmic Consultants of Boston and Dr. Bradford J. Shingleton (2004)

By: H. Kent Bowen and Marcelo Pancotto

Dr. Bradford Shingleton has developed some of the highest quality eye surgery techniques in the industry. He involves his nurses and technicians in creating a surgical service that is constantly improving. The case has many details about how Dr. Shingleton works with... View Details

Keywords: Health Care and Treatment; Independent Innovation and Invention; Service Operations; Performance Productivity; Practice; Problems and Challenges; Health Industry; Boston

Educators

February 2009 (Revised June 2011)
Background Note

A Note on the Legal and Tax Implications of Founders' Equity Splits

By: Noam T. Wasserman and Lauren Barley

This note summarizes key legal and tax issues that founders should consider as they contemplate an equity split and ownership structure. Specific issues covered include why founders should not delay splitting the equity and whether they should involve an attorney or... View Details

Keywords: Business Startups; Entrepreneurship; Equity; Taxation; Intellectual Property; Law; Ownership; Partners and Partnerships

Educators

04 Apr 2012
Research & Ideas

When Founders Recruit Friends and Family as Investors

chance to thrive. Drawing on more than a decade of researching smashing successes and painful failures alike, Wasserman walks readers through the dilemmas that plague and challenge most new entrepreneurs,... View Details

Keywords: by Noam Wasserman

25 May 2020
News

For Kenny Chesney and Others, Promotion in a Pandemic Is a Quandary

2017
Working Paper

Creating the Market for Organic Wine: Sulfites, Certification, and Green Values

By: Geoffrey Jones and Emily Grandjean

This working paper examines the history of organic wine, which provides a case study of failed category creation. The modern organic wine industry emerged during the 1970s in the United States and Western Europe, but it struggled to gain traction compared to other... View Details

Keywords: Product Launch; Failure; Problems and Challenges; Complexity; Governing Rules, Regulations, and Reforms; Agriculture and Agribusiness Industry; Food and Beverage Industry

SSRN

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01 Aug 2001
News

Class Day and Commencement 2001

better place." He then recognized a number of students by name for their contributions and activities. Clark also congratulated the winners of the HBS Business Plan Contest, which for the first time this... View Details

Keywords: Marcel Acosta; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

26 May 2010
Working Paper Summaries

Unraveling Results from Comparable Demand and Supply: An Experimental Investigation

Keywords: by Muriel Niederle, Alvin E. Roth & M. Utku Unver

01 Mar 2013
News

Oil Rigs and Ripe Fruit

With 40,000 employees, Singapore-based Keppel Corporation is one of the world's largest manufacturers of offshore oil rigs, both floating deep-water semisubmersibles that anchor to the seabed and "jack-up" rigs that stand on legs on the... View Details

Keywords: Oil and Gas Extraction; Oil and Gas Extraction

2015
Discussion Paper

The Roles of Import Competition and Export Opportunities for Technical Change

By: Claudia Steinwender

A variety of empirical and theoretical trade papers have suggested and documented a positive impact of trade on the productivity of firms. However, there is less consensus about the underlying mechanism at work. While trade papers focus on access to export markets,... View Details

Keywords: Performance Productivity; Trade

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November 2023
Supplement

'Care in Every Drop': Ayala Corporation and Manila Water (B)

By: Debora L. Spar, Paul Healy, Tricia Peralta and Julia Comeau

Since 1834, eight generations of the Ayala family have used their conglomerate to fund nation-building projects in the Philippines, including investments in tramcars, telecommunications, hospitals, and schools. In 1997, Ayala’s subsidiary, Manila Water, took control of... View Details

Keywords: Family Business; Economic Growth; Social Entrepreneurship; Climate Change; Natural Resources; Crisis Management; Failure; Privatization; Social Issues; Urban Development; Adaptation; Infrastructure; Utilities Industry; Philippines

2014
Book

Can China Lead? Reaching the Limits of Power and Growth

By: Regina M. Abrami, William C. Kirby and F. Warren McFarlan

At the time of the American Revolution, China was the strongest, richest, and most powerful civilization in the world. The Great Qing Empire ruled China and dominated East Asia by a combination of power and cultural prestige. China's economy was the world's largest.... View Details

Keywords: Economic Systems; Leadership; Power and Influence; China