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  • All HBS Web  (2,576)
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    • Multimedia  (40)
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  • 01 Aug 1998
  • News

High Honors

in hand in 1950, McDermott returned to West Point to teach economics. In an environment that valued conformity, he introduced assignments in his courses that appealed to each cadet's strengths and interests. In 1954 he began to apply this approach on a larger View Details
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
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Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 23 Jan 2013
  • Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

organization on the MSP-reseller continuum is an important strategic decision for many intermediaries. What drives that decision? In their paper, Hagiu and Wright identify four key economic trade-offs between operating as a reseller and an MSP: Resellers enjoy... View Details
Keywords: by Julia Hanna
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

What’s on HBS faculty members’ reading list for summer 2021? Which books are most meaningful to them and why? Below, faculty share their top picks, ranging from biographies and memoirs to their colleagues’ latest works. Julia Austin: Social justice and the Obamas I... View Details
Keywords: by Kathryn Haviland
  • 20 Feb 2019
  • Research & Ideas

Rocket-tunity: Can Private Firms Turn a Profit in Space?

obsessed with space, and he bought this old NASA technology for inflatable space habitats and has poured a ton of money into it,” Weinzierl says. One such inflatable pod is currently attached to the International Space Station and holding cargo. “Whether they can View Details
Keywords: by Scott Wallask; Aerospace; Tourism; Transportation
  • 12 Feb 2021
  • News

How Dunkin’ Donuts Took Over the World

with the management team at the time, to scale back all of those businesses, focus on the diamond in the rough that we had within our midst, the Dunkin’ Donuts business, polish that up, standardize the format, standardize the menu, the... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
  • 13 Apr 2021
  • Book

How Inclusive Managers Create Glass-Shattering Organizations

self-confidence. Add in a devastating pandemic that has forced many mothers to scale back professional duties to support children at home, and deeply embedded stereotypes about women as caregivers and men as breadwinners start to... View Details
Keywords: by Kristen Senz
  • 25 Jan 2024
  • Blog Post

Climate Stories Episode #15: Hilton Augustine III on Financing Climate Ventures

feeling encouraged that there have been alumni and others around the world working on solutions for decades. As the world recognizes the time to act is now, we will be able to marshal additional talent and resources towards scaling these... View Details
  • Web

Business Economics Online Course | HBS Online

Structure Show Hide Details Concepts An Introduction to Cost Fixed versus Variable Costs Relative Cost Analysis Supply Curves Scale Economies Featured Exercises Predict market structure by examining various costs and cost structures... View Details
  • 20 Jan 2023
  • News

Free Spirits

number of people who used the pandemic as a time to scale back. In doing so, the latter category has given rise to entire movements of more flexible drinking styles, from the sober-curious or “flexi-drinkers,” who take a part-time view of... View Details
Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

mass-produced personal computer. Indeed, it suffered heavy losses in its mainframe business. But IBM clones conquered world markets. And every clone had to use an Intel chip and a Microsoft operating system. The resulting advantages of View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • August 2024
  • Case

Oculii

By: Andy Wu and Lucas Defilippo
It was a bright June day in 2016. Steven Hong, co-founder and COO of Oculii had just signed a letter of intent agreeing to a 51% stake acquisition by Nexteer Automotive, a global steering and driveline supplier company that developed advanced driver assistance systems... View Details
Keywords: Automotive; Autonomous Vehicles; Wireless Communications; Mergers and Acquisitions; Communication Intention and Meaning; Intellectual Property; Growth Management; Negotiation Deal; Supply Chain; Auto Industry; Technology Industry
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Wu, Andy, and Lucas Defilippo. "Oculii." Harvard Business School Case 725-380, August 2024.
  • Web

Online Business in Society Courses | HBS Online

works and develop your own to gain influence and make an impact within your organization and society. 6 weeks, 6-7 hrs/week Pay by August 14 $1,850 Certificate Global Business Professor Forest Reinhardt Understand how decisions affect markets and business on a global... View Details
  • Research Summary

Overview

Professor Begenau’s research agenda is directed at better understanding how financial markets work and how they affect the real economy. She uses quantitative analysis to build both prescriptive and descriptive models concerning financial risk in banking, and she also... View Details
  • 21 Feb 2019
  • Research & Ideas

Voter ID Laws Don't Work (But They Don't Hurt Anything, Either)

large scale get-out-the-vote campaigns after the early 2000s, but turnout remains low, with fewer than 60 percent of citizens participating in presidential and midterm elections. Voter registration remains an important obstacle to... View Details
Keywords: by Sean Silverthorne
  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

writing." Levitt deployed that power again and again in his books and numerous HBR articles, including "The Globalization of Markets." In it, he described "a new commercial reality—the emergence of global markets for standardized consumer products... View Details
Keywords: by Julia Hanna; Education; Retail
  • Web

2024 Reunion Presentations - Alumni

host of the HBS Climate Rising podcast, will interview Erik Snyder (MBA 2009), cofounder and CEO of the Drawdown Fund, which invests growth capital to scale businesses that are reducing emissions or sequestering greenhouse gases. They... View Details
  • 03 May 2010
  • Research & Ideas

What Is the Future of MBA Education?

brings new reports of hedge fund closings and the scaling back of private equity investments. Not surprisingly, the enormously high compensation packages in these fields are shrinking as well, making jobs in these sectors far less... View Details
Keywords: by Martha Lagace; Education
  • December 5, 2024
  • Article

A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol

By: Alex Thabane, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia and Mohit Bhandari
Introduction
Clear definitions are essential in science, particularly in the study of abstract phenomena like creativity. Due to its inherent complexity and domain-specific nature, the study of creativity has been complicated, as evidenced by the various... View Details
Keywords: Creativity; Health Care and Treatment; Outcome or Result; Measurement and Metrics
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Thabane, Alex, Tyler McKechnie, Phillip Staibano, Vikram Arora, Goran Calic, Jason W. Busse, Sameer Parpia, and Mohit Bhandari. "A Consensus Definition of Creativity in Surgery: A Delphi Study Protocol." PLoS ONE 19, no. 12 (December 5, 2024).
  • Research Summary

Clinical Trials as a setting for Health Policy and Management Research

The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details
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