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  • All HBS Web  (6,308)
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    • Events  (31)
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Show Results For

  • All HBS Web  (6,308)
    • People  (10)
    • News  (1,122)
    • Research  (4,451)
    • Events  (31)
    • Multimedia  (6)
  • Faculty Publications  (2,955)
← Page 69 of 6,308 Results →
  • February 2018
  • Article

Retention Futility: Targeting High-Risk Customers Might Be Ineffective.

By: Eva Ascarza
Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details
Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management
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Ascarza, Eva. "Retention Futility: Targeting High-Risk Customers Might Be Ineffective." Journal of Marketing Research (JMR) 55, no. 1 (February 2018): 80–98.

    Eaton Corp.: Portfolio Transformation and the Cost of Capital

    In 2000, Eaton Corporation was broadly diversified industrial conglomerate.  But its strategy was evolving and its focus was narrowing around “power management” and more recently on “intelligent power,” the use of digitally enabled products and services designed... View Details
    • 2012
    • Book

    Sleeping with Your Smartphone: How to Break the 24-7 Habit and Change the Way you Work

    By: Leslie A. Perlow
    Does it have to be this way? Can't resist checking your smartphone or mobile device? Sure, all this connectivity keeps you in touch with your team and the office—but at what cost? In "Sleeping with Your Smartphone," Leslie Perlow reveals how you can disconnect and... View Details
    Keywords: Time Management; Internet and the Web; Groups and Teams; Performance Productivity; Globalized Firms and Management; Service Industry
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    Perlow, Leslie A. Sleeping with Your Smartphone: How to Break the 24-7 Habit and Change the Way you Work. Harvard Business Review Press, 2012.
    • 02 Oct 2018
    • First Look

    New Research and Ideas, October 2, 2018

    Cheng, J. Yo-Jud, and Boris Groysberg Abstract—: Corporate directors and executives alike recognize that today’s pace of change continues to accelerate and that View Details
    Keywords: Dina Gerdeman
    • Article

    Capabilities, Cognition and Inertia: Evidence from Digital Imaging

    By: M. Tripsas and G. Gavetti
    There is empirical evidence that established firms often have difficulty adapting to radical technological change. Although prior work in the evolutionary tradition emphasizes the inertial forces associated with the local nature of learning processes, little... View Details
    Keywords: Business Offices; Organizations; Management Analysis, Tools, and Techniques
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    Tripsas, M., and G. Gavetti. "Capabilities, Cognition and Inertia: Evidence from Digital Imaging." Strategic Management Journal 21, nos. 10-11 (October–November 2000): 1147–1161.
    • Article

    Recent Advances in the Empirics of Organizational Economics

    By: Nicholas Bloom, Raffaella Sadun and John Van Reenen
    We present a survey of recent contributions in empirical organizational economics, focusing on management practices and decentralization. Productivity dispersion between firms and countries has motivated the improved measurement of firm organization across industries... View Details
    Keywords: Economics; Management Practices and Processes; Performance Productivity; Geographic Location; Motivation and Incentives; Factories, Labs, and Plants; Competition; Human Capital; Markets; Governing Rules, Regulations, and Reforms; Multinational Firms and Management; India; Brazil; United States
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    Bloom, Nicholas, Raffaella Sadun, and John Van Reenen. "Recent Advances in the Empirics of Organizational Economics." Annual Review of Economics 2 (2010): 105–137.
    • September 2023
    • Article

    Stock Price Reactions to ESG News: The Role of ESG Ratings and Disagreement

    By: George Serafeim and Aaron Yoon
    We investigate whether ESG ratings predict future ESG news and the associated market reactions. We find that the consensus rating predicts future news, but its predictive ability diminishes for firms with large disagreement between raters. Relation between news and... View Details
    Keywords: ESG; ESG (Environmental, Social, Governance) Performance; ESG Disclosure; ESG Ratings; ESG Reporting; ESG Disclosure Metrics; Sustainability; Investments; Disagreement; Rating Disagreement; Ratings; Environmental Sustainability; Social Issues; Corporate Social Responsibility and Impact; Performance; News; Investment; Financial Markets; Stocks; Price
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    Serafeim, George, and Aaron Yoon. "Stock Price Reactions to ESG News: The Role of ESG Ratings and Disagreement." Special Issue on RAST 2022 Conference. Review of Accounting Studies 28, no. 3 (September 2023): 1500–1530.
    • 18 Apr 2018
    • First Look

    First Look at New Research and Ideas, April 18, 2018

    forthcoming Academy of Management Journal Ideological Misfit? Political Affiliation and Employee Departure in the Private-Equity Industry By: Bermiss, Y. Sekou, and Rory... View Details
    Keywords: Sean Silverthorne
    • 23 Oct 2019
    • Blog Post

    How to Talk Gooder in Business and Life

    helps scholars and firms capture and analyze conversation data online. We sat down with Professor Brooks to discuss the "How to Talk Gooder" course and to get some... View Details
    • 01 Dec 2012
    • News

    Recognizing Volunteers and Donors

    those who regularly support the Dean's Fund is Oliver Evans, who has made a gift every year since he graduated. Evans, a managing partner with the fund management firm Dorsal... View Details
    • 18 Aug 2011
    • Working Paper Summaries

    Non-Audit Services and Financial Reporting Quality: Evidence from 1978-1980

    Keywords: by Kevin Koh, Shivaram Rajgopal & Suraj Srinivasan; Accounting
    • Article

    Peer-to-Peer File Sharing and the Market for Digital Information Goods

    By: Ramon Casadesus-Masanell and Andres Hervas-Drane
    We study competitive interaction between two alternative models of digital content distribution over the Internet: peer-to-peer (p2p) file sharing and centralized client-server distribution. We present microfoundations for a stylized model of p2p file sharing where all... View Details
    Keywords: Competition; Distribution; Internet and the Web; Information Infrastructure; Management Analysis, Tools, and Techniques; Strategy; Profit; Price; Performance Efficiency
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    Casadesus-Masanell, Ramon, and Andres Hervas-Drane. "Peer-to-Peer File Sharing and the Market for Digital Information Goods." Journal of Economics & Management Strategy 19, no. 2 (Summer 2010): 333–373.
    • 01 Jun 2023
    • News

    Alumni and Faculty Books

    Paris, and gut-wrenching loss, all before Lewis shockingly commandeers a multibillion-dollar, multinational conglomerate and leads it with aplomb. You ’ll learn how she dealt... View Details
    Keywords: Publishing Industries (except Internet); Information
    • April 1993 (Revised May 1994)
    • Case

    General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A)

    By: F. Warren McFarlan and Katherine Seger
    Designed to generate discussion on the issues of outsourcing from the perspective of a firm thinking about turning over its IS activities to a third-party vendor. View Details
    Keywords: Management Systems; Management Style; Information Technology; Job Cuts and Outsourcing; Business Strategy; Economic Systems; Business or Company Management; Organizational Change and Adaptation; Business Processes; Employment; Emerging Markets; Activity Based Costing and Management; Information Technology Industry; Consulting Industry
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    McFarlan, F. Warren, and Katherine Seger. "General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A)." Harvard Business School Case 193-144, April 1993. (Revised May 1994.)
    • 29 May 2018
    • First Look

    New Research and Ideas, May 29, 2018

    and as the head of the International Monetary Fund (IMF). The case highlights the challenges and opportunities she faced during each phase of her career and how she View Details
    Keywords: Dina Gerdeman
    • 2012
    • Article

    Mutual Fund Trading Pressure: Firm-Level Stock Price Impact and Timing of SEOs

    By: Mozaffar N. Khan, Leonid Kogan and George Serafeim
    In tests of the equity market timing theory of external finance, the prior literature has used overvaluation identifiers such as high market-to-book and high prior returns that are likely correlated with other determinants of SEOs. We use price pressure resulting from... View Details
    Keywords: Equity; Market Transactions; Valuation; Capital Structure; Market Timing; Mathematical Methods; Acquisition
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    Khan, Mozaffar N., Leonid Kogan, and George Serafeim. "Mutual Fund Trading Pressure: Firm-Level Stock Price Impact and Timing of SEOs." Journal of Finance 67, no. 4 (August 2012): 1371–1395.
    • 17 Aug 2021
    • Op-Ed

    Dispensing Justice: The Case for Legalizing Cannabis Nationally

    therefore unavailable to cannabis firms as long as the substance remains federally prohibited. The cannabis industry is also disadvantaged by a lack of intellectual property protection. Intellectual property View Details
    Keywords: by Ashish Nanda and Tabatha Robinson
    • 2010
    • Working Paper

    Boundary Spanning in a For-profit Research Lab: An Exploration of the Interface Between Commerce and Academe

    By: Christopher C. Liu and Toby E. Stuart
    In innovative industries, private-sector companies increasingly are participants in open communities of science and technology. To participate in the system of exchange in such communities, firms often publicly disclose what would otherwise remain private discoveries.... View Details
    Keywords: For-Profit Firms; Higher Education; Information Publishing; Innovation and Invention; Science-Based Business; Social and Collaborative Networks; Boundaries; Biotechnology Industry; Pharmaceutical Industry
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    Liu, Christopher C., and Toby E. Stuart. "Boundary Spanning in a For-profit Research Lab: An Exploration of the Interface Between Commerce and Academe." Harvard Business School Working Paper, No. 11-012, August 2010.
    • July 2010
    • Supplement

    Marketing Analysis Toolkit: Pricing and Profitability Analysis (CW)

    By: Thomas J. Steenburgh and Jill Avery
    Pricing is one of the most difficult decisions marketers make and the one with the most direct and immediate impact on the firm's financial position. This toolkit will introduce the fundamental terminology and calculations associated with pricing and profitability... View Details
    Keywords: Management Analysis, Tools, and Techniques; Marketing Strategy; Decisions; Strategic Planning; Price; Partners and Partnerships; Cost; Demand and Consumers; Revenue; Profit; Mathematical Methods; Measurement and Metrics
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    Steenburgh, Thomas J., and Jill Avery. "Marketing Analysis Toolkit: Pricing and Profitability Analysis (CW)." Harvard Business School Spreadsheet Supplement 511-701, July 2010.
    • 2008
    • Working Paper

    A Darker Side to Decentralized Banks: Market Power and Credit Rationing in SME Lending

    By: Rodrigo Canales and Ramana Nanda
    We use loan-level data to study how the organizational structure of banks impacts small business lending. We find that decentralized banks—where branch managers have greater autonomy over lending decisions—give larger loans to small firms and those with "soft... View Details
    Keywords: Organizational Structure; Financing and Loans; Industry Structures; Banks and Banking; Banking Industry; Mexico
    Citation
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    Canales, Rodrigo, and Ramana Nanda. "A Darker Side to Decentralized Banks: Market Power and Credit Rationing in SME Lending." Harvard Business School Working Paper, No. 08-101, June 2008. (Revised January 2011, August 2011.)
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