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  • 25 Sep 2023
  • Blog Post

HBS Latino Student Association Spotlight: Ana Barrera (MBA 2024)

The Latino Student Organization (LASO) proudly promotes and supports Harvard Business School’s Latino students and works alongside the Latino Alumni Association (HBSLAA). Representing a wide range of backgrounds, experiences, interests,... View Details
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

wonderful experience,” says Thomke. He included GE Healthcare as an example of a company making a customer experience turnaround in a recently released learning exercise Designing Transformational Customer Experiences. The exercise helps... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • 18 Jul 2017
  • First Look

First Look at New Research and Ideas, July 18, 2017

between competitors in health care markets—whether payers or providers. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52843 May 2017 Strategic Organization Firms, Crowds, and Innovation By: Felin, Teppo, Karim R.... View Details
Keywords: Sean Silverthorne
  • Teaching

Overview

Laura taught undergraduate Military Leadership and Intro to Sociology for 6 and 4 semesters, respectively, at the United States Military Academy (West Point) from 2013-2016 (see course descriptions and links below). She was promoted from instructor to Assistant... View Details
  • Research Summary

Overview

By: Kris Johnson Ferreira
Professor Ferreira's research primarily focuses on how retailers can use algorithms to make better revenue management decisions, including pricing, product display, and assortment planning. In the retail industry, anticipating consumer demand is arguably one of the... View Details
Keywords: E-commerce; Analytics; Revenue Management; Pricing; Assortment Planning; Field Experiments; Operations; Supply Chain; Supply Chain Management; Retail Industry
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

cybersecurity threats. During the past 10 years, Iansiti and Lakhani have researched AI’s impact on businesses and have helped several companies transform their strategies, including internet pioneers like Amazon, Microsoft, Mozilla, and Facebook, as well as... View Details
Keywords: by Dina Gerdeman
  • 12 Mar 2021
  • News

My Favorite Case

manufacturing business with my family since 1997. —Julie Lopez Santiago (MBA 1994) Back to top “Danaher Corporation” In 2008, the industrial conglomerate Danaher Corporation confronts various challenges that threaten its impressive historical performance. Can it... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • Web

Continuing Education - Business & Environment

and learn how to incorporate them into investment decisions and measure and manage their impact. Power and Influence for Positive Impact Online Understand how power really works and develop your own to gain influence and make an impact... View Details
  • August 2017 (Revised August 2018)
  • Case

The Oakland Athletics: Strategy & Metrics for a Budget

By: Srikant M. Datar and Caitlin N. Bowler
This case considers Oakland Athletics General Manager Billy Beane’s data driven and, in baseball circles unconventional, approach to winning games over the duration of the long Major League Baseball season. Beane’s critical approach to crafting strategy within his... View Details
Keywords: Data Analysis; Metrics; Data Science; Analytics and Data Science; Analysis; Measurement and Metrics; Competitive Strategy; Organizational Culture; Sports Industry
Related
  • December 2023
  • Case

Davivienda Bank's Upskilling and Reskilling Strategy in Colombia

By: Jorge Tamayo, Raffaella Sadun and Jenyfeer Martinez Buitrago
Set in 2022, this case describes the digital transformation strategy of Davivienda— a leading player in Colombia’s commercial banking and one of the companies belonging to Grupo Bolívar, a major Colombian financial conglomerate—and the bank’s upskilling and reskilling... View Details
Keywords: Change Management; Transformation; Decision Choices and Conditions; Digital Strategy; Digital Transformation; Internet and the Web; Mobile and Wireless Technology; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Business Strategy; Corporate Strategy; Organizational Culture; Talent and Talent Management; Training; Banking Industry; Latin America; Central America; South America; Colombia
Related
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

in many cases goals do more harm than good. Worse, they can cause real damage to organizations and individuals using them. "We argue that the beneficial effects of goal setting have been overstated and that systematic harm caused by goal... View Details
Keywords: by Sean Silverthorne
  • 07 Jul 2011
  • What Do You Think?

So We Adapt. What’s the Downside?

world." Santhanam Krishnan commented on the ultimate complementarity between the two concepts this way: "Commitment to remain adaptable to changing situations is the formula for survival " Lynne Levesque argued that View Details
Keywords: by Jim Heskett
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

recognize that risk management is only part of the story and that the benefits of positive values go well beyond problem avoidance. I have seen this progression in some companies that initially turn to values as a damage control measure when confronted with a scandal... View Details
Keywords: by Carla Tishler
  • 23 Apr 2019
  • First Look

New Research and Ideas, April 23, 2019

process of learning from experience. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55991 forthcoming Organization & Environment Assessing the Impact of CEO Activism By: Chatterji,... View Details
Keywords: Dina Gerdeman
  • 23 Oct 2018
  • First Look

New Research and Ideas, October 23, 2018

in self-confidence, assessments of others, and behavior in a cooperative game. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55101 forthcoming Management Science Effects of a Tournament Incentive Plan Incorporating Managerial Discretion in a... View Details
Keywords: Dina Gerdeman
  • Web

C. Ludens Ringnes Sculpture Collection | About

C. Ludens Ringnes Sculpture Collection Collection In 2021, Harvard Business School acquired Wind Sculpture (SG) V (2019) by Yinka Shonibare CBE RA for the C. Ludens Ringnes Sculpture Collection. Yinka Shonibare CBE RA Wind Sculpture (SG) V, 2019 — Executive Education... View Details
  • December 2024
  • Case

Blue Cross Blue Shield of Michigan (BCBSM): The AI Journey

By: Shikhar Ghosh
In early 2024, Bill Fandrich, Executive VP and CIO of Blue Cross Blue Shield of Michigan (BCBSM), faced a critical decision about AI adoption within the organization. Fandrich had championed AI implementation at BCBSM. After successfully developing three AI... View Details
Keywords: Blue Cross; Automation; Generative Ai; Health Insurance; Insurance Companies; Innovation; IT Strategy; Organizational Transformations; Technology; Non-profit; AI and Machine Learning; Health; Digital Strategy; Digital Transformation; Leadership; Technology Adoption; Job Cuts and Outsourcing; Innovation Strategy; Health Industry; Insurance Industry; Michigan
Related
  • 30 Aug 2018
  • Blog Post

My Difficult Decision to Leave Google for HBS

covered the main points. Then, we were introduced to a guest: the case protagonist and business owner. He told us that the most important priority in his business, hands down, had been to learn to talk to, energize, and View Details
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

the stigma of financial misconduct could reach alumni employees and need not be confined to executives and directors that oversaw the organization during the misconduct. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

template; and (3) pause before elaborating the activity system. The insights from our framework contribute to research on optimal distinctiveness and to the learning and evolutionary-adjustment literature on search. More broadly, we blend... View Details
Keywords: Dina Gerdeman