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- All HBS Web
(2,787)
- People (11)
- News (629)
- Research (1,425)
- Events (2)
- Multimedia (9)
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- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
Putting Customers At The Core Of Your Business Be the Anti-Hero Our message begins simply enough: you can't be good at everything. In services, trying to do it all brilliantly will lead almost inevitably to mediocrity. Excellence requires... View Details
- 26 Jan 2010
- First Look
First Look: Jan. 26
neglected in an atmosphere focused on deregulatory work, is in critical need of new models and theories that can guide effective policy-making. This interdisciplinary volume points the way toward the modernization of regulatory theory. Its essays by View Details
Keywords: Martha Lagace
- 15 Apr 2008
- First Look
First Look: April 15, 2008
bicycle but for whom the folding feature might add value? Finally, should Montague license its technology to one of the leading mainstream bicycle manufacturers in order to increase adoption vs. continuing to go it alone in the product... View Details
Keywords: Martha Lagace
- 07 Apr 2009
- First Look
First Look: April 7, 2009
made by its Board of Executive Directors. However, in any given year the majority of the Bank's member countries do not get a chance to serve on this powerful body. In this paper, we empirically investigate whether board membership leads... View Details
Keywords: Martha Lagace
- 08 Oct 2014
- Research & Ideas
Who Is the Chief Sustainability Officer?
CSO should be placed on the executive team because the mere presence of the CSO at the C-suite table keeps sustainability on the agenda. It's important to articulate a compelling business case for such efforts and to make the strategy... View Details
- 07 Oct 2008
- First Look
First Look: October 7, 2008
was going to lead MTC into the topmost ranks of global telecom, his team would have to successfully grapple with all the growing pains of managing across borders, brand names, and cultures. All against the... View Details
Keywords: Martha Lagace
- 11 Mar 2014
- First Look
First Look: March 11
change initiatives-Predictability, Teaming and Open Communication, and Results Only Work Environment-that alter the structure and culture of work in ways that enable better work and better lives. August 2013 Tax Administration Review... View Details
Keywords: Sean Silverthorne
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
worthless. The farmer, who had no clear title, was unable to fight back. This experience, which demonstrated the importance of understanding the system that leads to poverty in the first place, was reinforced several years ago, when the... View Details
Keywords: by George C. Lodge
- 21 Apr 2009
- First Look
First Look: April 21, 2009
specificity need not always lead to vertical integration. The purpose of this paper is to uncover some of the factors driving firms to (sometimes) choose to remain separated, rather than integrate, in the presence of high specificity. Its... View Details
Keywords: Martha Lagace
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
strategic decisions on whether to go deeper (expand to grades 4 and 5) or go broader to more grade 1 to 3 children. They were wrestling with the question of which option would lead to more impact and leave their social innovation in a... View Details
Keywords: Carmen Nobel
- 20 Oct 2015
- First Look
October 20, 2015
higher tariffs should lead to higher prices and therefore to more integration. We construct firm-level indices of vertical integration for a large set of countries and industries and exploit cross-section and time-series variation in... View Details
Keywords: Sean Silverthorne
- 20 May 2014
- First Look
First Look: May 20
findings suggest that restricting the entry of large stores does not necessarily lead to a world with fewer stores, but one with different stores, with uncertain competitive effects on independent retailers. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 21 Jul 2015
- First Look
First Look: July 21, 2015
acquisitions of companies that were important providers of transaction software in the retail and hospitality industries. Now, in late November 2013, Nuti and his team were considering a third potential major acquisition: Digital Insight,... View Details
Keywords: Sean Silverthorne
- 07 May 2013
- First Look
First Look: May 7
Quality Competition? By: Buell, Ryan W., Dennis Campbell, and Frances X. Frei Abstract—When does increased service quality competition lead to customer defection, and which customers are most likely to defect? Our empirical analysis of... View Details
Keywords: Carmen Nobel
- 29 Oct 2007
- HBS Case
Marketing Maria: Managing the Athlete Endorsement
McCormack, the founder of leading sports agency IMG, which counts Maria Sharapova as one of its clients, is widely seen as the catalyst behind what has become the sports marketing industry. Legend has it that in 1960, McCormack, a lawyer,... View Details
- 06 Jun 2005
- Research & Ideas
Don’t Listen to “Yes”
will play in the discussions, and build mutual respect, particularly with regard to differences in the cognitive styles of each team member. During the deliberations, leaders can intervene in several ways when debates get heated. They... View Details
Keywords: by Martha Lagace
- 01 Jul 2008
- First Look
First Look: July 1, 2008
one of the industry's leading firms. Oil sands deposits in Alberta represent a potentially vast reserve of hydrocarbons, but the extraction, refining, and transportation challenges are formidable, and the environmental consequences of... View Details
Keywords: Martha Lagace
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
School MBA Elective Curriculum. Teams of HBS students have traveled to several developing countries to research prospects for private finance and delivery of solutions in traditional energy, renewable energy, urban transit, inter-city... View Details
- 19 May 2016
- Research Event
Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium
Lakhani said the question comes down to this: Do we have the right labor force? His research team recently held a three-weeklong contest that looked to improve the accuracy and processing speed of an algorithm designed to analyze genomic... View Details
Keywords: by Dina Gerdeman & Carmen Nobel
- 19 Nov 2007
- Lessons from the Classroom
Teaching The Moral Leader
teaching leadership development programs (and even members of a leadership team inside a business), to feel confident in their ability to teach any of the class sessions, modules, or the entire course," Sucher explains. We asked... View Details