Publications

January 2010 (Revised August 2011)
Case

United Breaks Guitars

By: John A. Deighton and Leora Kornfeld

When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details

Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry

November 2002
Compilation

Press Looks Inside Sears, Roebuck: 1938-89, The

By: Jan W. Rivkin

Excerpts from the business press give perspectives on the internal operations of Sears, Roebuck over the course of half a century. View Details

Keywords: Operations; Retail Industry

05 Jan 2023
Video

NextStopHBS - Student Visa Overview

March 2010 (Revised April 2010)
Case

Alibaba Group

By: Julie M. Wulf

Discusses how Alibaba Group successfully managed new business ventures to become a leader in China's online marketplaces. Students follow Alibaba Group's transition from a startup to a multibusiness firm with over 15,000 employees in just over a decade. They analyze... View Details

Keywords: History; Business Subsidiaries; Competition; Multinational Firms and Management; Corporate Strategy; Executive Compensation; Business Headquarters; Cooperation; Organizational Change and Adaptation; Growth and Development Strategy; China

20 May 2020
News

Democratizing work for the people and the planet

03 Nov 2003
Research & Ideas

Making Money Making Movies

investigates the drivers of success and failure of media and entertainment products such as motion pictures and video games. Her paper, "Demand and Supply Dynamics for Sequentially Released Products in International Markets: The Case... View Details

Keywords: by Manda Salls; Entertainment & Recreation; Motion Pictures & Video

July 2002 (Revised February 2003)
Case

Fresh Start? Peru's Legacy of Debt and Default (A)

By: Julio J. Rotemberg and Lisa Lewis

Considers the situation facing Alberto Fujimori as he takes office in 1990. Pays particular attention to Peru's long history of international borrowing, default, and renegotiation. This history suggests that the costs imposed by foreigners on Peru when it failed to... View Details

Keywords: History; International Finance; Sovereign Finance; Economy; Borrowing and Debt; Peru

Career Coach

Xinyi Ge

Xinyi has worked in strategy consulting and switched successfully into technology industry as a Product Manager. She enjoys helping fellow students in career search and is great at advising students in: 1) crafting career vision, 2) switching into tech / product... View Details

01 Jan 2003
News

Career Coach

HuQing Piemonte

HuQing worked for more than 30 years in universities as a career and immigration advisor, including 23 years at Harvard. As an immigrant who came to the United States as a graduate student, she understands the challenges associated with being an View Details

06 Mar 2019
Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

On Friday, we will celebrate International Women's Day 2019, an annual event to promote the advancement of gender equality and gauge our progress across many domains. In business, researchers tell us, progress is happening but is still... View Details

Keywords: by Sean Silverthorne

11 Oct 2017
Blog Post

Designing Internship Projects for Greater Impact

Although internships have long been a staple of an HBS education, today’s MBA candidates have different expectations – with a new set of challenges for interns and employers alike. Students are interested in working in a variety of... View Details

Keywords: Entrepreneurship

20 Apr 2009
Working Paper Summaries

Corporate Misgovernance at the World Bank

Keywords: by Ashwin Kaja & Eric Werker

June 2023
Case

Launching Egypt’s First Digital Banking Platform: QNB Bebasata

By: Mark Egan, Billy Chan and Ahmed Dahawy

The leadership team at QNB Alahli, Egypt's second biggest private bank, looked back on their efforts to create a brand-new, fully digital banking platform since 2019. A digital-only banking service was unprecedented in Egypt, a country where over 90% of financial... View Details

Keywords: Digital Transformation; Banks and Banking; Innovation and Invention; Competitive Strategy; Business Model; Product Launch; Finance; Banking Industry; Egypt

January 2017 (Revised November 2018)
Case

Vox Capital: Pioneering Impact Investing in Brazil

By: Julie Battilana, Marissa Kimsey, Falko Paetzold and Priscilla Zogbi

Vox Capital was the first certified impact investing fund in Brazil. Founded in 2009, it provides early-stage capital for companies offering innovative and scalable solutions to enhance the lives of low-income Brazilians, while aiming to simultaneously generate... View Details

Keywords: Impact Investing; Social Performance Measurement; Social Entrepreneurship; Investment Funds; Social Enterprise; Brazil

13 Nov 2003
Other Presentation

Russian Competitiveness: Where Do We Stand?

By: Michael E. Porter

Competitiveness presentation delivered at the U.S.-Russian Investment Symposium, Belfer Center for Science and International Affairs, Boston, MA. View Details

Keywords: Economics; Russia