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  • July–August 2013
  • Article

Leadership Lessons from the Chilean Mine Rescue

By: Faaiza Rashid, Amy C. Edmondson and Herman B. Leonard
Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts estimated the probability of getting them out alive at less than 1%. Yet, after spending a record 69 days underground, all 33 were hoisted up to... View Details
Keywords: Leadership; Crisis Management; Learning; Mining; Mining Industry; Chile
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  • 2009
  • Article

India Transformed: Insights from the Firm Level 1988–2007

By: Laura Alfaro and Anusha Chari
Using firm-level data, this paper analyzes the transformation of India's economic structure following the implementation of economic reforms. The focus of the study is on publicly listed and unlisted firms from across a wide spectrum of manufacturing and services... View Details
Keywords: Financial Statements; Management Analysis, Tools, and Techniques; Transformation; Economics; Ownership; Assets; Sales; Profit; Stock Shares; Private Sector; Investment Return; Manufacturing Industry; Service Industry; India
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  • 16 Oct 2017
  • Research & Ideas

The Most Successful Startups Have Hands-On Founders

many firms can improve. And if we can get people to manage better, we think they can keep more employees and be more successful.” Through social interactions with other hands-on managers, founders can discover not only why they should use these tactics, but also how... View Details
Keywords: by Dina Gerdeman
  • 17 Mar 2009
  • First Look

First Look: March 17, 2009

deliberations, the President's Commission recommended Fannie Mae be restructured into a fully private firm. Now it was up to Congress and the President to decide whether to accept and implement the Commission's findings. Purchase this... View Details
Keywords: Martha Lagace
  • 21 Jul 2021
  • Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
  • 09 Apr 2007
  • Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

increasingly important. In some ways it seems obvious, but verification requirements can be enormously complicated to implement and it can dramatically increase the cost of adoption. Q: How do self-regulation programs affect managers as... View Details
Keywords: by Martha Lagace
  • 11 Jan 2021
  • Research & Ideas

Is A/B Testing Effective? Evidence from 35,000 Startups

experimentation For managers, implementing an experimentation strategy is about more than installing software and conducting a single experiment. It requires a long-term commitment. The effects Koning and his colleagues found often did... View Details
Keywords: by Kristen Senz
  • Research Summary

Overview

By: Jorge Tamayo
Professor Tamayo’s research focuses on theoretical modeling and structural estimation of firm decision-making and productivity.

Professor Tamayo studies dynamic competition for customer membership. Generally, firms that implement a membership model charge a... View Details
Keywords: Industrial Organization, Industrial Development; Management Practices and Processes; Management Skills; Management Style; Energy Generation; Performance Efficiency; Market Design; Crime and Corruption; Manufacturing Industry; Energy Industry
  • 2020
  • Working Paper

Targeting for Long-Term Outcomes

By: Jeremy Yang, Dean Eckles, Paramveer Dhillon and Sinan Aral
Decision makers often want to target interventions so as to maximize an outcome that is observed only in the long term. This typically requires delaying decisions until the outcome is observed or relying on simple short-term proxies for the long-term outcome. Here we... View Details
Keywords: Targeted Marketing; Optimization; Churn Management; Marketing; Customer Relationship Management; Policy; Learning; Outcome or Result
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  • April 2014
  • Supplement

Ingrid Johnson: Reflections on Leading Change

By: Michael Tushman
This case discusses the issue of leading change at the business banking division of Nedbank, a prominent South African bank, between 2005 and 2009. (This timeframe, beginning just 11 years after Apartheid's end, covers Ingrid Johnson's leadership of this division... View Details
Keywords: Leading Change; Restructuring; Personal Development and Career; Commercial Banking; Banking Industry; South Africa
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  • 08 Mar 2019
  • Research & Ideas

Seven Negotiation Lessons from Amazon's HQ Disaster in Queens

for implementation and sustainability. The kind of negotiation campaign that I’ve sketched is designed to build a sufficient, sustainable “winning coalition” on behalf of an initiative like Amazon’s. But as this experience shows, an... View Details
Keywords: by James K. Sebenius; Real Estate; Construction
  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

Thanks to the pioneering success of Toyota, the concept of a "lean" operating system has been implemented in countless manufacturing companies and even adapted for industries as diverse as insurance and healthcare. With its... View Details
Keywords: by Julia Hanna; Computer
  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

which are the foundations for the successful implementation of whatever policies and practices are necessary to execute a given strategy; policies and practices that lead to a learning, innovative organization; measurement of the results... View Details
Keywords: by Sean Silverthorne
  • 2009
  • Chapter

Evaluating the Impact of SA8000 Certification

By: Michael J. Hiscox, Claire Schwartz and Michael W. Toffel
SA 8000, along with other types of certification standards and corporate codes of conduct, represents a new form of private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes... View Details
Keywords: Corporate Governance; Working Conditions; Standards; Performance Evaluation
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  • June 2022
  • Case

Business Implications from Regulating Carbon Emissions in the EU

By: George Serafeim and Benjamin Maletta
In the beginning of the 21st century, the European Union (the EU) had led the global fight against climate change with a wide array of policy measures. The EU’s primary approach to climate policy had been taxation via the European Union Emissions Trading System (EU... View Details
Keywords: Regulation; Carbon Emissions; Trade; Sustainability; Decarbonization; Performance; Climate Change; Analysis; Strategy; Taxation; Policy; Environmental Regulation; Industry Structures; European Union
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  • 17 Jul 2012
  • First Look

First Look: July 17

Research Design: Fifty-six work areas from 19 randomly selected hospitals agreed to implement an 18-month long WalkRounds -based program to improve safety. We compared their results to 138 work areas in 48 randomly selected control... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2021
  • Lessons from the Classroom

What History's Biggest Wars Teach Us About Leading in Peace

balancing perseverance and flexibility when implementing a strategy. He says this war also demonstrates the potential impact of leadership transition on strategy, and the pitfalls of negotiated agreements that do not properly account for... View Details
Keywords: by Lane Lambert
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

Maximizing joint gain Believing that the other party is competent and has character allows negotiators to take the risks that are necessary to achieve negotiated outcomes, and to implement agreements in ever-changing social, economic, and... View Details
Keywords: by Deepak Malhotra
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

countries with expectations the restaurants will likely employ DoorDash in the future. M-Pesa implemented fee-waivers in Kenya and other African countries to encourage use of its financial services and reduce the need for a physical... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • Research Summary

India Transformed? Insights from the Firm Level 1988-2005 (with Anusha Chari)

By: Laura Alfaro
Using firm-level data this paper analyzes, the transformation of India’s economic structure following the implementation of economic reforms. The focus of the study is on publicly-listed and unlisted firms from across a wide spectrum of manufacturing and services... View Details

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