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  • March 2002 (Revised October 2002)
  • Background Note

Service on the Internet: The Effect of Physical Service on Scalability

Develops a framework for exploring the idea of, how service affects the economics of Internet organizations. Development of the framework requires an understanding of the different forms service takes in organizations that conduct business through the Internet. These... View Details
Keywords: Internet and the Web; Service Delivery; Service Industry
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  • November 2000
  • Case

Clust.com: Dream More and Pay Less

Clust is a French group-buying Web site. Instead of marketing products to consumers, Clust is marketing aggregated consumer demands to manufacturers. Consequently, beyond the usual act of choosing among predefined alternatives, consumers are expected to bring up their... View Details
Keywords: Customer Value and Value Chain; Marketing
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  • 28 Aug 2023
  • Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

strategy to improve performance and drive bottom-line results. You Might Also Like: Your Best Employees Are Burning Out: A Framework for Retaining Talent Are Your Employees Passing Up Incentives? Try Promoting the Programs More Building an Inclusive Workplace? Prepare... View Details
Keywords: by Hise Gibson
  • 19 Dec 2023
  • Research & Ideas

The 10 Most Popular Articles of 2023

BalanceYounger workers are rejecting the idea of sticking with one employer for the long haul and are instead finding happiness by job-hopping and creating dramatically different boundaries with work. In a new book, Christina M. Wallace... View Details
Keywords: by Danielle Kost
  • 26 Jun 2007
  • First Look

First Look: June 26, 2007

the idea that trading patterns are associated with short-run excess comovement of stock returns. Our findings suggest that multi-factor risk models could be enhanced by adding factors capturing correlated demand. The Invariant Proportion... View Details
Keywords: Martha Lagace
  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

Might Also Like: Why Digital Is a State of Mind, Not Just a Skill Set Tech Hubs: How Software Brought Talent and Prosperity to New Cities Is A/B Testing Effective? Evidence from 35,000 Startups Related reading from the Working Knowledge Archives How Chapter 11 Saved... View Details
Keywords: by Pamela Reynolds
  • 14 Feb 2022
  • Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

to live with the risk profile necessary for breakthrough ideas (as opposed to incremental choices) they must model what it means to act with courage and conviction: identifying as many risks as they can and working with their colleagues... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology
  • Teaching Interest

Launching New Ventures—Jump-Starting Innovation for Entrepreneurs and Business Owners (Executive Education)

By: William R. Kerr
Starting up a new venture amid rapid change is fraught with challenges. Whether you are starting a new business, launching a new business line, or building an entrepreneurial culture within a small-to-midsize company, this program provides a new perspective and core... View Details
  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

  • 26 May 2016
  • News

Dean Nohria Addresses the Class of 2016

  • 30 Apr 2024
  • Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Reprinted with permission from Edward Elgar Publishing. You Might Also Like: Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits 6 Strategies for Building Socially Responsible—and Profitable—Companies Giving Back: Consumers Care More About... View Details
Keywords: by Dina Gerdeman
  • 08 Sep 2009
  • Research & Ideas

The Height Tax, and Other New Ways to Think about Taxation

Should tall people pay higher taxes than the rest of us? It is an idea that is bound to raise eyebrows, if not a smile. Yet the underlying notion is not entirely silly, grounded as it is in serious questions about why we tax the way we do... View Details
Keywords: by Martha Lagace
  • Web

Harvard Business School Online Courses & Learning Platforms

three to five minutes and apply your knowledge through polls, quizzes, and problem-solving exercises designed to accelerate and reinforce your learning. Exchange ideas with your classmates, broaden your perspective, and challenge your... View Details
  • November 2007
  • Article

Solve the Succession Crisis by Growing Inside-Outside Leaders

By: Joseph L. Bower
This article includes a one-page preview that quickly summarizes the key ideas and provides an overview of how the concepts work in practice along with suggestions for further reading. In his interviews and data analysis, Harvard Business School professor Bower found... View Details
Keywords: Talent and Talent Management; Leadership Development; Management Practices and Processes; Management Succession; Planning
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    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

    Conquer the most essential adaptation to the knowledge economy

    The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who... View Details

    • 31 May 2023
    • HBS Case

    From Prison Cell to Nike’s C-Suite: The Journey of Larry Miller

    business. Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Images above courtesy of the Miller family, Nathaniel S. Butler/National Basketball Association via Getty Images, and Bettmann/Bettman via Getty... View Details
    Keywords: by Jamal Meneide; Entertainment & Recreation; Consumer Products
    • 2008
    • Book

    On Competition

    By: M. E. Porter
    Competition is one of society's most powerful forces for making things better in many fields of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it... View Details
    Keywords: Leadership; Practice; Competitive Strategy; Theory; Value Creation
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    • 30 May 2007
    • Working Paper Summaries

    Ambidexterity as a Dynamic Capability: Resolving the Innovator’s Dilemma

    Keywords: by Charles A. O’Reilly III & Michael L. Tushman
    • 2020
    • Working Paper

    Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 4 The Mirroring Hypothesis: Linkages Inside and Across Transaction Free Zones

    By: Carliss Y. Baldwin
    A technology is a specific way to achieve a material goal. It describes a feasible path—a recipe—by which a group of people can arrive at a goal that none could achieve individually. Technical recipes thus require linkages between and among the various contributors to... View Details
    Keywords: Modularity; Mirroring Hypothesis; Information Technology; Organizations
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    • September 2019
    • Case

    Dementia Discovery Fund

    By: Richard G. Hamermesh, Kathy Giusti and Sarah Gulick
    The case is set in March 2019, and tells the story of the founding of the Dementia Discovery Fund (DDF). The idea for the fund began in 2015, when then-Prime Minister David Cameron spoke about the importance of making breakthroughs in dementia research, and pledged... View Details
    Keywords: Venture Capital; Investment Funds; Mission and Purpose; Recruitment; Health Care and Treatment; Pharmaceutical Industry; Financial Services Industry; Boston; Massachusetts; London; England
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