Publications

January 2001
Case

Achieving Customer Satisfaction at Pizza Hut (B)

By: V.G. Narayanan and Lisa Brem

Supplements the (A) case. View Details

Keywords: Food; Customer Satisfaction; Quality; Marketing; Food and Beverage Industry; Food and Beverage Industry

November 2015 (Revised June 2017)
Case

Mission Impossible? Yummy77 Delivers Groceries within the Hour

By: Benjamin Edelman

Yummy77 considers alternative operational models to reduce cost, improve speed, and increase appeal. Can one of these approaches succeed where others have failed? View Details

Keywords: Grocery Delivery; Operations; Platforms; Logistics; Distribution; Food; Food and Beverage Industry; Food and Beverage Industry; China

frozen pizza business in 1962 just as frozen foods were gaining national prominence. Totino’s business grew rapidly, and she sold it to Pillsbury in 1975 for $22 million. Totino was named the first female vice president at Pillsbury, and... View Details

Keywords: Food & Tobacco

13 May 2021
News

How Two Classmates Began a Journey of Tackling the High Blood Sugar Epidemic

Keywords: Food and Beverage Stores; Food and Beverage Stores

November 2020 (Revised February 2021)
Case

The Roca Brothers: Innovation in Gastronomy

By: Boris Groysberg, Evan M.S. Hecht and Katherine Connolly Baden

Chef Joan Roca, sommelier Josep Roca and pastry chef Jordi Roca were three brothers based in Girona, Spain whose complementary skills, collective ability, and relentless drive for innovation had brought worldwide fame and awards to their restaurant, El Celler de Can... View Details

Keywords: Restaurants; COVID-19 Pandemic; Food; Crisis Management; Innovation and Invention; Food and Beverage Industry; Spain

10 Jan 2017
News

A Side of Data with Your Dinner

Damian Mogavero (MBA 1996) was a frustrated restaurateur. The MBA grad wanted to answer simple business questions such as "Why did food costs go up?" but he was greeted, he tells Bloomberg Pursuits, with “blank stares and wrong answers.”... View Details

01 Mar 2015
News

Fıelds of Gold

expensive foods, retailing at $4,000 or more a pound. Iran is the largest producer of this highly prized spice, which stains food a brilliant golden hue, but David Luo (MBA 2011) believes that Afghanistan could become the world’s... View Details

Keywords: April White; Support Activities for Agriculture and Forestry; Agriculture

01 Mar 2015
News

Feedback

herbs. Every time we go to the US, we think how late the market is in getting out a good frozen food chain. I hope Luvo will soon become a household name even for cooks without a microwave. —Denise Dampierre (MBA 1988) via alumni.hbs.edu... View Details

Keywords: Food Manufacturing; Food Manufacturing; Food Manufacturing; Food Manufacturing; Food Manufacturing; Food Manufacturing

23 Mar 2014
News

A Vintage Iranian Cafe—a Mumbai Favorite—Draws London Crowds

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

D. Wayne Calloway

Calloway is credited with streamlining PepsiCo’s organization, empowering its employees at all levels, and generating substantial growth. Under his leadership, Calloway organized PepsiCo into three major business units: soft drinks, snack foods, and fast View Details

Keywords: Food & Tobacco

March 2007
Teaching Note

Organics: Coming Center Stage? (TN)

By: James E. Austin and Reed Martin

Keywords: Food

March 2008 (Revised July 2011)
Supplement

Cadbury Schweppes: Capturing Confectionery (C)

By: David Collis, Toby Stuart and Troy Smith

In late 2002, global confectionery and beverage maker Cadbury Schweppes needed to decide whether or not to make an acquisition bid for Adams, an underperforming gum company which had been put up for sale by pharmaceutical giant Pfizer. Examining the decision from a... View Details

Keywords: Food; Mergers and Acquisitions; Corporate Strategy; Food and Beverage Industry

In addition to maintaining Carnation’s dominance in the evaporated milk market, Elbridge H. Stuart helped Carnation achieve strong presence in other food products, including instant dry milk, nonfat dairy creamer (Coffee-Mate) and instant... View Details

Keywords: Food & Tobacco

February 2015
Teaching Note

Eataly: Reimagining the Grocery Store

By: Sunil Gupta and Michela Addis

Within a few years of its operations, the Italian-based supermarket Eataly created a lot of buzz and excitement among consumers and media. Eataly's initial success was even more impressive in an industry known for its intense competition and low margins. How did Eataly... View Details

Keywords: Customer Engagement; Innovation; Retailing; Supermarkets; Agribusiness; Entrepreneurship; Food; Customers; Innovation and Invention; Marketing; Food and Beverage Industry; Food and Beverage Industry; Europe; North and Central America; Asia

January 2013
Teaching Note

Domino's Pizza (TN)

By: David E. Bell and Mary Shelman

Teaching Note for Domino's Pizza View Details

Keywords: Risk Management; Commodity Prices; Price Volatility; Agribusiness; QSR; Franchise; Food; Supply Chain Management; Food and Beverage Industry; Food and Beverage Industry; United States

December 2007
Case

Akshaya Patra: Feeding India's Schoolchildren

By: David M. Upton, Christine Ellis, Sarah Lucas and Amy Yamner

Describes a highly successful effort by an Indian Charity to feed poor schoolchildren at lunchtime. This provides two significant benefits. It improves nutrition for the children, and helps keep them in school since the provided meal is occasionally the only meal they... View Details

Keywords: Food; Service Operations; Education; Philanthropy and Charitable Giving; Food and Beverage Industry; India

April 2018
Supplement

Breakfast at the Paramount

By: Ryan W. Buell

The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends, when lines often stretch... View Details

Keywords: Food; Management Practices and Processes; Service Delivery; Food and Beverage Industry; Food and Beverage Industry; Boston