Publications

14 Dec 2011
Research & Ideas

The New Measures for Improving Nonprofit Performance

nonprofits don't want to show that their program may not be what people think it is. It's the culture. We use this information to penalize people, when instead we should be thinking about how we can make things better. It's a huge mental and View Details

Keywords: by Julia Hanna

16 Dec 2020
Blog Post

Faculty Books Published in 2020

its Parthenon and Rome its Colosseum, the United States had its River Rouge Factory in Detroit..." How did business come to assume such power and cultural centrality in America? Capitalism at Risk: How Business Can Lead by Joseph L.... View Details

Keywords: All Industries

12 Mar 2019
Blog Post

What I Learned in the Africa Rising Short Intensive Program

forced to scale back their plans or exit markets entirely. Because of a combination of cultural context and a lack of robust systems to ascertain the trustworthiness of unknown market participants, building and maintaining strong... View Details

October 1993 (Revised September 1996)
Case

BANC ONE - 1993

By: Hugo Uyterhoeven and Myra M. Hart

From a small local bank, Banc One has grown to one of the largest and most profitable banks in the United States under the leadership of its CEO, John B. McCoy. It has an impressive track record of improving the performance of its acquisitions while retaining the... View Details

Keywords: Leadership; Acquisition; Organizational Culture; Policy; Adaptation; Business Growth and Maturation; Strategy; Performance Improvement; Industry Structures; Banking Industry; United States

01 Mar 2008
News

Negotiating with Wal-Mart

negotiations to supply Wal-Mart with her family farm’s pumpkins and watermelons. Like Muccio, Talley confronted some of the same hardball price challenges, and like Muccio, she acquired a deep understanding of the Wal-Mart culture while... View Details

Keywords: Julia Hanna; General Merchandise Stores; Retail Trade

20 Aug 2015
Blog Post

AVICII: REFLECTIONS ON MANAGING THE BRAND OF A GLOBAL SUPERSTAR

company was very much like working for a start up that is on the precipice of transitioning into a larger company. How do you maintain the culture of freedom and creativity while setting yourself up to scale globally by taking on more... View Details

Keywords: Entertainment / Media / Sports

01 Mar 2011
News

On the Outside at HBS

cultural issues. — Debbie Rosenbaum (MBA ’08/JD ’10) is an intellectual property, technology, and Internet attorney with a law firm in Washington, D.C. She also works with entrepreneurs on new-media communications View Details

April 2021
Case

Etsy: Crafting a Turnaround to Save the Business and Its Soul

By: Ranjay Gulati, Luciana Silvestri and Monte Burke

Etsy, the online seller of handmade goods, was founded in 2005 on an almost utopian ideal—a responsible, caring company that offered individual crafters a place to sell their wares, a wholesome alternative to companies that sold mass-manufactured products. The company... View Details

Keywords: Turnaround; Organizational Culture; Financial Condition; Organizational Change and Adaptation; Mission and Purpose; Transformation; Leadership

05 Apr 2011
First Look

First Look: April 5

Scorecard to accomplish a turnaround and cultural change after eight consecutive years of financial losses and market share declines. The team uses the strategy map to align financial and project resources... View Details

Keywords: Sean Silverthorne

December 2024
Case

Tencent Games

By: Rebecca Karp, Billy Chan and Nancy Hua Dai

For years, Tencent Games, a division of China’s largest internet company, had taken the lion’s share of revenue in the global gaming market with blockbuster titles such as “League of Legends” and “PUBG: Battlegrounds.” These games defined the game genres that they... View Details

Keywords: Decisions; Games, Gaming, and Gambling; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Growth and Development Strategy; Product Development; Organizational Culture; Business Strategy; Video Game Industry; Europe; China

07 Jul 2010
First Look

First Look: July 7

competition. Their winning concept for the Water Cube combined elements of Chinese culture with innovative materials and sustainability requirements. The multidisciplinary and cross-company team, based in Sydney, Australia with... View Details

Keywords: Martha Lagace

27 Jul 2015
Research & Ideas

The ‘Promotion’ That Makes You Feel Bad

Companies change strategy, operational processes, and policies all the time, each shift creating a new group of winners and losers. When Steve Jobs became CEO of Apple for the second time, the culture shifted, with designers enjoying... View Details

Keywords: by Roberta Holland

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

companies laying off employees to acknowledge the fact that they made a historic mistake. Something went wrong in your internal forecasting, either the demand you over-confidently predicted or the strategy you assumed would work. That... View Details

Keywords: by Rachel Layne; Technology; Information Technology

18 Oct 2011
First Look

First Look: October 18

characteristics of the waste-to-energy operation, the market characteristics for waste disposal and energy, and the mechanisms regulators use to encourage production of renewable energy, we determine the profit-maximizing operating View Details

Keywords: Sean Silverthorne

March 2002 (Revised June 2005)
Case

AOL Time Warner, Inc.

By: Stephen P. Bradley and Erin Sullivan

AOL Time Warner, which has been billed as the "first fully integrated media and communications company of the Internet Century," raises the fundamental question of how value will be created and captured by the merger of AOL and Time Warner. This case describes just how... View Details

Keywords: Mergers and Acquisitions; Internet and the Web; Value Creation; Organizational Culture; Consolidation; Change Management; Telecommunications Industry; Media and Broadcasting Industry; United States

January 1998 (Revised June 1998)
Case

Li & Fung: Beyond "Filling in the Mosaic," 1995-1998

By: Michael Y. Yoshino, Carin-Isabel Knoop and Anthony St. George

In early 1998, William and Victor Fung had to review their business, the Li & Fung Group, to plan for the next three years. Examines strategic and organizational issues including company culture, international expansion, and venture capital projects. A rewritten... View Details

Keywords: Management Teams; Venture Capital; Organizational Culture; Global Strategy; Opportunities; Problems and Challenges; Strategic Planning; Asia

March 2022
Teaching Note

The Robin Hood Army (A) and (B)

By: Susanna Gallani and Brian Trelstad

Teaching Note for HBS Case Nos. 119-007 and 120-017. View Details

Keywords: Accounting; Expansion; Organizational Culture; Organizational Change and Adaptation; Service Delivery; Social Entrepreneurship; Mission and Purpose; India; Pakistan